The kindness & helpfulness of the employees working. It is sometimes difficult for me to reach & pull down the pen on the computer screen because I am barely 5 feet tall.The employee helping me reache... See more
Company replied
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It's easy to do once you have your information in place then just check what you want ! If you have trouble your assistance help so helpful with any problems.
Company replied
Great people. Friendly. Non judgemental. They explain the whole process in detail. Always there to help in difficult situations. Highly recommended this location if you need a little help!
Company replied
They make everything easy and simple. By far the best customer service one can receive. Everyone is friendly and very helpful....definitely giving a 5 star rating
Company replied
Company details
- Loan Agency
- Car Finance and Loan Company
- Financial Consultant
- Financial Institution
- Money Order Service
- Money Transfer Service
- Non-Bank Financial Service
Advance America is a licensed and regulated lender providing convenient loan options online and in store.
Since 1997, we've helped millions of families navigate life's financial moments. We believe borrowing money should be simple, fast, and free from judgment — with clear terms and real human support when it matters most.
Contact info
2480 E. Euclid, 50317, Des Moines, IA, United States
- 515-265-7100
4.7
Excellent
70 reviews
Asks customers to review
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Reply from Advance America - Des Moines - 2480 E. Euclid
We appreciate your positive feedback. We are glad we could provide you with great service.
Reply from Advance America - Des Moines - 2480 E. Euclid
Thank you for your positive review. At Advance America, we strive to provide the best customer service, and we are very happy to be able to provide you with the money solutions you need. Have a nice day.
It's easy to do once you have your…
It's easy to do once you have your information in place then just check what you want ! If you have trouble your assistance help so helpful with any problems.
May 4, 2026
Reply from Advance America - Des Moines - 2480 E. Euclid
We appreciate you sharing your experience. We're happy to hear that you found the process easy once you had your information and that our assistance was helpful with any issues. Thank you for your positive feedback.
Reply from Advance America - Des Moines - 2480 E. Euclid
We appreciate your feedback and are so happy to hear that you found our online experience easy and our transfers fast. We are always here for you.
I had a perfect experience like always
February 13, 2026
Unprompted review
Reply from Advance America - Des Moines - 2480 E. Euclid
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Reply from Advance America - Des Moines - 2480 E. Euclid
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
the representative that helped me was…
the representative that helped me was very polite .she also made it easy for me to understand..I didn't feel like I was being rushed just so she can get to the next customer to get her day over..she made me feel at ease and that I mattered
October 3, 2025
Reply from Advance America - Des Moines - 2480 E. Euclid
We appreciate you sharing your experience. We are happy to hear that the representative was polite and made the information easy to understand. We're glad you felt at ease and valued during your interaction.
Excellent customer service couple with…
Excellent customer service couple with great service
September 24, 2025
Reply from Advance America - Des Moines - 2480 E. Euclid
We appreciate your positive feedback. We are so happy to hear that you enjoyed our excellent customer service and great service.
I have a loan offer ATS504583 with a (469)225-0476# can’t get in.
Loan Representative # (469) 225-0476 is not working
How do I contact loan rep to get my loan approval
ATS504583.
September 2, 2025
Reply from Advance America - Des Moines - 2480 E. Euclid
Thank you for contacting Advance America, along with many other lenders, has been targeted by unknown scammer groups. To verify that the information you received was really from Advance America or from a possible scam artist, please contact the Customer Comment Line directly by calling 1-888-310- 4238. Unfortunately, the above is not the policies of Advance America
This was my first time going this route…
This was my first time going this route and was a little scared and nervous. I walked into your store on Euclid and got the privilege meeting Alis. She really made this progress very easy and comfortable. She really knows her business and is very good at her job. I totally love her sense of humor. It's very calming and felt good to laugh. She definitely has made me want to always come back and refer you guys to EVERYONE! She is very friendly and really looks out for the customers. I give you A++++++ for hiring her. Thank you all for everything
June 3, 2025
Unprompted review
Reply from Advance America - Des Moines - 2480 E. Euclid
Thank you for your positive review!! At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!!
Worst computer Dept.
I have tried for months on and off to use your on line loan and it does not work. I have called in and the guy says they are working on it. This has been going on for a year. I live 20 miles from the store. You have the worst computer dept. I have ever encountered.
May 21, 2025
Reply from Advance America - Des Moines - 2480 E. Euclid
Advance America values its customers and we will have someone personally contact you to discuss further.
Awesome fast loan online payday loan!!
May 2, 2025
Reply from Advance America - Des Moines - 2480 E. Euclid
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
They are amazing and if I ever need…
They are amazing and if I ever need another loan it is a very quick process .
Thank you advance America
April 4, 2025
Reply from Advance America - Des Moines - 2480 E. Euclid
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Fast friendly service
Excellent customer service and process was very easy. Employees are very friendly and welcoming. Keep up the great work!!!
September 14, 2024
Reply from Advance America - Des Moines - 2480 E. Euclid
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!!
Reply from Advance America - Des Moines - 2480 E. Euclid
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!!
I have always had really great service…
I have always had really great service and I can't think of any other way you could make it better.
April 12, 2024
Reply from Advance America - Des Moines - 2480 E. Euclid
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
My experience at Advance America
When I first went I didn't think I could get a loan, but I had the info they needed and with in minutes I was approved and I continue going to get my loans. They are friendly understanding. This is a great company to do and take care of you, I highly recommend then. Thank you so much.
April 5, 2024
Reply from Advance America - Des Moines - 2480 E. Euclid
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
They make everything easy and simple
They make everything easy and simple. By far the best customer service one can receive. Everyone is friendly and very helpful....definitely giving a 5 star rating
March 28, 2024
Reply from Advance America - Des Moines - 2480 E. Euclid
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Reply from Advance America - Des Moines - 2480 E. Euclid
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Kind & Helpful customer Setvuce
The kindness & helpfulness of the employees working. It is sometimes difficult for me to reach & pull down the pen on the computer screen because I am barely 5 feet tall.The employee helping me reached the computer screen out the window opening so O could see & reach easier. Do wish you could lower the counters some. Would be beneficial to us on the short side
December 6, 2023
Reply from Advance America - Des Moines - 2480 E. Euclid
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
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