This was my first time receiving a loan from Advance America. I was a bit nervous but when I went into you Advance America on Mack Avenue. I was great with smile and excellent customer service. It tru... See more
Company replied
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There is nothing more to say, but you are Fantastic and reliable. Thank You
Company replied
The location I go to they are always kind, efficient and upbeat it is always a pleasure paying my loan back because the service is so good you look forward to going in! Great job Advance America. Mack... See more
Company replied
As always your employees at the Mack and Jefferson stores in Detroit are always the best! Pleasant, friendly and easy to talk to and know what they’re job. I’m just so unhappy to find out that they h... See more
Company replied
Company details
Advance America is a licensed and regulated lender providing convenient loan options online and in store.
Since 1997, we've helped millions of families navigate life's financial moments. We believe borrowing money should be simple, fast, and free from judgment — with clear terms and real human support when it matters most.
Contact info
14640 Mack Ave., 48215, Detroit, MI, United States
- 313-821-5128
4.8
Excellent
76 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Our customer service agent Star was…
Our customer service agent Star was very helpful and patient. She had an amazing attitude great customer service.
January 23, 2023
Unprompted review
Reply from Advance America - Detroit - 14640 Mack Ave.
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Personally of the professionals working…
Personally of the professionals working there!
January 4, 2023
Reply from Advance America - Detroit - 14640 Mack Ave.
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
The customer service was great also the…
The customer service was great also the customer representative walk me through the steps and explain everything clearly and was very nice and she got me approved
January 4, 2023
Reply from Advance America - Detroit - 14640 Mack Ave.
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Reply from Advance America - Detroit - 14640 Mack Ave.
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
YOUR EMPLOYEES DESERVES DECEMBER 26, 2022 OFF!
As always your employees at the Mack and Jefferson stores in Detroit are always the best! Pleasant, friendly and easy to talk to and know what they’re job. I’m just so unhappy to find out that they have to work on December 26th the day after Christmas!😞 You have a wonderful company with exceptional workmanship and your not honoring “if the holiday falls on Sunday you get Monday off rule!” Shame on you for not giving them the day off!! THEY DESERVE IT!!! I hope you’ll rethink it and show a little gratitude this holiday. Little things like that goes a long way. So get in the holiday spirit and send out a mass email letting them know they have the day off!!! They weren’t complaining I just assumed they had a long weekend coming up and they informed me that they didn’t. Please reach reconsider!!! I really like them!!!
December 5, 2022
Reply from Advance America - Detroit - 14640 Mack Ave.
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Excellent service!
December 5, 2022
Unprompted review
Reply from Advance America - Detroit - 14640 Mack Ave.
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Reply from Advance America - Detroit - 14640 Mack Ave.
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
No complaints
No complaints. Very good to work with, always on time with the funds. Star is wonderful.
August 6, 2022
Reply from Advance America - Detroit - 14640 Mack Ave.
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
The easiest way to get money online
The easiest way to get money online, and right into your account, simple!
July 13, 2022
Reply from Advance America - Detroit - 14640 Mack Ave.
-Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Star is the absolute best..
Star is the absolute best... always professional, pleasant and efficient. Love doing business with her.
July 8, 2022
Reply from Advance America - Detroit - 14640 Mack Ave.
-Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Expedient and professional
Both sites Mack and E.Jefferson in the city of Detroit, provide the The best expedient courteous and professional service. I personally would recommend them hands down above any other payday loan provider.
May 5, 2022
Reply from Advance America - Detroit - 14640 Mack Ave.
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Star is awesome
October 21, 2021
Thank you Star and Staff
Honestly, Star is one of the BEST personalities at the Mack and Grosse Pointe store. She knows the process in an out. Never have to be inconvenienced! Thank you for such efficient service. When I need fast money without a hassle, I go to Advance America🙌🏽
September 8, 2021
Reply from Advance America - Detroit - 14640 Mack Ave.
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Excellent job ever time I visit keep up…
Excellent job ever time I visit keep up the good work
September 5, 2021
Reply from Advance America - Detroit - 14640 Mack Ave.
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Love Adv America Staff at Mack Detroit
This place is so professional and caring about their needy customers. I live the advanced technology that make it fast and easy to get money. Electronic love it
June 28, 2021
Reply from Advance America - Detroit - 14640 Mack Ave.
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Great over all customer services
May 17, 2021
Reply from Advance America - Detroit - 14640 Mack Ave.
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Reply from Advance America - Detroit - 14640 Mack Ave.
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Reply from Advance America - Detroit - 14640 Mack Ave.
Thank you for the positive feedback. We appreciate you choosing Advance America for your loan needs.
Good customer service
October 16, 2020
Reply from Advance America - Detroit - 14640 Mack Ave.
Thank you for your response and comments regarding our services. We appreciate your business!
The staff at each of the centers I have…
The staff at each of the centers I have visited are helpful, professional and do everything they can to assist customers.
I previously held a very negative view of these types of services however when I needed them they were available to help me & my family.
June 2, 2020
Unprompted review
Reply from Advance America - Detroit - 14640 Mack Ave.
Thank you for your response and comments regarding our services. We appreciate your business!
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