This was my first time receiving a loan from Advance America. I was a bit nervous but when I went into you Advance America on Mack Avenue. I was great with smile and excellent customer service. It tru... See more
Company replied
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There is nothing more to say, but you are Fantastic and reliable. Thank You
Company replied
The location I go to they are always kind, efficient and upbeat it is always a pleasure paying my loan back because the service is so good you look forward to going in! Great job Advance America. Mack... See more
Company replied
As always your employees at the Mack and Jefferson stores in Detroit are always the best! Pleasant, friendly and easy to talk to and know what they’re job. I’m just so unhappy to find out that they h... See more
Company replied
Company details
Advance America is a licensed and regulated lender providing convenient loan options online and in store.
Since 1997, we've helped millions of families navigate life's financial moments. We believe borrowing money should be simple, fast, and free from judgment — with clear terms and real human support when it matters most.
Contact info
14640 Mack Ave., 48215, Detroit, MI, United States
- 313-821-5128
4.8
Excellent
76 reviews
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Great Customer Service!
March 31, 2020
Unprompted review
Reply from Advance America - Detroit - 14640 Mack Ave.
Thank you for your response and comments regarding our services. We appreciate your business!
To many printed papers
January 6, 2020
Unprompted review
Reply from Advance America - Detroit - 14640 Mack Ave.
Your comments are important to our business and relationship. Advance America will have someone contact you soon regarding your comments.
Star on mack was awesome teller
December 21, 2019
Unprompted review
Outstanding customer service.
Outstanding customer service was rendered by the employee working alone Saturday, 11/2/19 at the Mack/Alter Rd. location. The employee never lost her smile/positive attitude for each customer! Thanks
November 6, 2019
Unprompted review
Excellent Crew
The people that works for this company are just excellent. They are friendly and they keep you coming back. I just live the E. Jefferson staff especially Andre & Jacket. The Alter Rd. crew is also and excellent staff. Hate we loss Roland.
It's just one thing I cannot understand all of the good people leave to try and better themselves. But I feel when you have a good crew you need to try and keep them by offering more money or a promotion.
March 30, 2019
Unprompted review
excellent personal touch with each…
excellent personal touch with each client i give them a five star for all customer care and appreciation they make you want to return and do business with them, very good personnel at the mack alter location
January 12, 2019
Unprompted review
I'm very grateful my loan was approved …
I'm very grateful my loan was approved today for I'm experiencing a personal matter. Receiving this loan is a Blessing and many more to come
September 22, 2017
Unprompted review
My experience was excellent
My experience was excellent. Customer service was great. I would like to Thank Kimberly for her excellent customer service. She is always pleasant, polite, respectful and efficient.
August 6, 2017
Unprompted review
Friendly and qualified service!
Friendly and qualified service!
The staff at my Advance America are always friendly, knowledgeable and efficient with their business. I never am made to feel less-worthy because I need a payday loan.
I appreciate the service they give me and offer me at this office.
If I was ever asked I would not hesitate to recommend this office for a payday loan or any of the other services they offer.
July 29, 2017
Unprompted review
VERY PROFESSIONAL GIRLS THERE
VERY PROFESSIONAL GIRLS THERE, NO YOU BY YOUR NAME.
July 12, 2017
Unprompted review
Customer Service was Excellent
July 6, 2017
Unprompted review
Kim was awesome
June 10, 2017
Unprompted review
Very helpful ‼️
June 1, 2017
Unprompted review
Always a great experience!!!
May 13, 2017
Unprompted review
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