I called and had to get my account unlocked so I could payoff my loan and I spoke with a lady who was very polite. She sent me to a line where I could pay my amount off, I came back to her and she wal... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I went to the 34th St. Gainesville Fl. on two occasions & talked to Mike G and Adam B. They both are extremely knowledgeable & helpful. They were both able to explain the process in detail & answer ev... See more
Company replied
Hi I was assistant by a young man named Levi . He was very patient and helpful. Any questions I may have had he answered professionally and respectfully. Great customer service skills thumps up to Adv... See more
Company replied
The ladies in this office at Cheifland Fla they took their time they were friendly and made everything right I had a issue with as number but they worked it out great job ladies you all rock
Company replied
Company details
Advance America is a licensed and regulated lender providing convenient loan options online and in store.
Since 1997, we've helped millions of families navigate life's financial moments. We believe borrowing money should be simple, fast, and free from judgment — with clear terms and real human support when it matters most.
Contact info
2026 SW 34th St., 32608, Gainesville, FL, United States
- 352-378-0184
4.9
Excellent
99 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Hi I was assistant by a young man named…
Hi I was assistant by a young man named Levi . He was very patient and helpful. Any questions I may have had he answered professionally and respectfully. Great customer service skills thumps up to Advance America in Gainesville FL. On 34th Street.
May 4, 2023
Reply from Advance America - Gainesville - 2026 SW 34th St.
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Reply from Advance America - Gainesville - 2026 SW 34th St.
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
This company is so great
This company is so great. They treated me like I was a part of the family. Vi, the manager and the rest of the staff was truly wonderful. Thanks for serving my needs.
November 10, 2022
Reply from Advance America - Gainesville - 2026 SW 34th St.
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Been using Advance America for around…
Been using Advance America for around 15 years, that should tell you something!
September 20, 2022
Reply from Advance America - Gainesville - 2026 SW 34th St.
-Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Great customer service
Great customer service, knowledgeable and helpful. Very professional and respectful.
April 26, 2022
Reply from Advance America - Gainesville - 2026 SW 34th St.
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
keep up the fantastic job
keep up the fantastic job you all are doing,thanks so much for your professional services you render to all of us. one area of improvement should be too give all a rai
April 4, 2022
Reply from Advance America - Gainesville - 2026 SW 34th St.
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
The customer rep was very courteous
The customer rep was very courteous, talking to you about updates and very nice person. Transaction didn't take long in there and out there within 10 minutes.
February 17, 2022
Reply from Advance America - Gainesville - 2026 SW 34th St.
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Very fast in and out time especially…
Very fast in and out time especially with the paperless process good job
December 10, 2021
Rose Nortington is a Great…
Rose Nortington is a Great representative of your business, she is Courteous, Friendly, Professional, Efficient, Knowledgeable of the business she is running for you. It was a pleasure doing business with her this morning.
November 29, 2021
Unprompted review
If you need a short term emergency loan…
If you need a short term emergency loan in less than an hour. Advance America is the way to go! Thank you advance America!
September 1, 2021
Reply from Advance America - Gainesville - 2026 SW 34th St.
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
I been going to them for a very long…
I been going to them for a very long time and they never gave me and hard time they all are good people to good to i will tell anyone to go to them because they the best
Thank you
July 1, 2021
Reply from Advance America - Gainesville - 2026 SW 34th St.
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Rose helped me with my loan .
Rose helped me with my loan .There was problems with the computer system and she worked for almost 2 hours trying to get my loan through. I am a regular cust and things were just not working for me that dsy. She called other stores and did not give up until we got things right. She was sweet and polite the whole time.
June 21, 2021
Reply from Advance America - Gainesville - 2026 SW 34th St.
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Courtesy helpful service.
Courtesy helpful service..
In and Out fast, no waiting the last few times I visited ..
Direct deposit is much quicker and safe..
Gentleman very helpful with instructions, how to use the tablet..
Many thanks to Advance America.
June 5, 2021
Reply from Advance America - Gainesville - 2026 SW 34th St.
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Excellent experience start to finish
From the first phone call to my exit of the store, Adam was the professional help I needed. He was prompt, knowledgeable, courteous, and on point with everything, start to finish. I will be a loyal customer without any doubt, and look forward to working with Adam again for my lending needs in the future.
April 10, 2021
Reply from Advance America - Gainesville - 2026 SW 34th St.
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Reply from Advance America - Gainesville - 2026 SW 34th St.
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Great service.
December 24, 2020
Reply from Advance America - Gainesville - 2026 SW 34th St.
Your business is important to us, thank you for your response!
Great service.
December 10, 2020
Reply from Advance America - Gainesville - 2026 SW 34th St.
Your business is important to us, thank you for your response!
I think he was having a bad afternoon.
October 21, 2020
Reply from Advance America - Gainesville - 2026 SW 34th St.
Your business is important to us, thank you for your response!
Ive never had a problem and the staff…
Ive never had a problem and the staff are friendly
June 17, 2020
Unprompted review
Reply from Advance America - Gainesville - 2026 SW 34th St.
Thank you for your response and comments regarding out services. We appreciate your business!
They was very helpful and knowledgeable.
March 13, 2020
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.