I called and had to get my account unlocked so I could payoff my loan and I spoke with a lady who was very polite. She sent me to a line where I could pay my amount off, I came back to her and she wal... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
I called and had to get my account unlocked so I could payoff my loan and I spoke with a lady who was very polite. She sent me to a line where I could pay my amount off, I came back to her and she wal... See more
Company replied
I went to the 34th St. Gainesville Fl. on two occasions & talked to Mike G and Adam B. They both are extremely knowledgeable & helpful. They were both able to explain the process in detail & answer ev... See more
Company replied
Hi I was assistant by a young man named Levi . He was very patient and helpful. Any questions I may have had he answered professionally and respectfully. Great customer service skills thumps up to Adv... See more
Company replied
The ladies in this office at Cheifland Fla they took their time they were friendly and made everything right I had a issue with as number but they worked it out great job ladies you all rock
Company replied
Advance America is a licensed and regulated lender providing convenient loan options online and in store.
Since 1997, we've helped millions of families navigate life's financial moments. We believe borrowing money should be simple, fast, and free from judgment — with clear terms and real human support when it matters most.
2026 SW 34th St., 32608, Gainesville, FL, United States
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It’s my first time to get a loan at Advance America and the associate was very helpful to me, guiding me through each step of the loan process. I got what I want and I will come back again after I paid my loan.
Great job Advance America!
It was amazing they really care there thank you
They always treat me very well. They are awesome.
First rate professional customer service.
My experience with the personnel was great. The were very professional and polite. Loved doing business with them.
God service great professional customer service
Sherry or sherial (African American) has the best customer service I love her 😍
Very satisfied with the service and the help never once have I been disappointed.
Service Great Great Staff . When its lit of people they should have number system to know who is next to be served.
The service was great... And the Staff member I forgot her name but she was amazing...
Very personal & helpful staff to meet my needs in a timely manner.
Excellent customer service! Coming here feels like making new friends.
Always so courteous and such friendly service every visit I make!
I've had a great experience at Advance America they come in handy when times are hard they also help out when times are easy thank you very much for your services
I recommend them to anyone, they are curtious and well with finance prices. I give them a thumbs up.
advanced america is great its helped build my credit and stay ahead on my bills, i love it!.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.