I was a day late getting my loan but…. It was due to my bank closing early. I will definitely use Advance America again! Very quick application!
Company replied
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See what reviewers are saying
I had a fabulous customer service experience here! First of all, the staff are so bright, helpful, and thorough. The manager named Angela guided me through my experience and made sure I was taken care... See more
Company replied
I had to opportunity of working with Brenda Conner and I couldn’t have been more satisfied. She was very thorough and helpful !! Her personality was very pleasant especially when as for me; on the da... See more
Company replied
Ms.Brenda and Ms.Angela are great! Customer service is their top priority. They strive to provide exceptional service to all of their valued customers. They are a team of dedicated professionals to as... See more
Company replied
Company details
Advance America is a licensed and regulated lender providing convenient loan options online and in store.
Since 1997, we've helped millions of families navigate life's financial moments. We believe borrowing money should be simple, fast, and free from judgment — with clear terms and real human support when it matters most.
Contact info
3321 Lorna Rd., Ste. 7, 35216, Hoover, AL, United States
- 205-823-8472
4.9
Excellent
91 reviews
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I was a day late getting my loan but…
I was a day late getting my loan but…. It was due to my bank closing early.
I will definitely use Advance America again!
Very quick application!
July 23, 2026
Reply from Advance America - Hoover - 3321 Lorna Rd., Ste. 7
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Great customer service and very helpful!
Great customer service and very helpful!
May 29, 2026
Unprompted review
Reply from Advance America - Hoover - 3321 Lorna Rd., Ste. 7
Thank you for your positive review. At Advance America, we strive to provide the best customer service, and we are very happy to be able to provide you with the money solutions you need. Have a nice day.
Service was the BEST ever!
May 5, 2026
Unprompted review
Reply from Advance America - Hoover - 3321 Lorna Rd., Ste. 7
We appreciate your positive feedback. We are so happy we could provide the assistance you needed. Have a great day.
Reply from Advance America - Hoover - 3321 Lorna Rd., Ste. 7
We appreciate your positive feedback. We are happy to know our team provided immaculate service for you.
Brenda provides great customer service
Brenda provides great customer service
April 27, 2026
Unprompted review
Reply from Advance America - Hoover - 3321 Lorna Rd., Ste. 7
We appreciate your positive feedback and are happy to hear that you received great customer service!
Words can’t express the professionalism…
Words can’t express the professionalism that the ladies have here in Hoover. I will forever come here.
April 22, 2026
Unprompted review
Reply from Advance America - Hoover - 3321 Lorna Rd., Ste. 7
We appreciate you taking the time to leave us such a wonderful review! We are so happy to hear that you enjoyed the professionalism of our team.
They at this location are just awesome
They at this location are just awesome. This is the ONLY location that I will EVER VISIT.
April 21, 2026
Unprompted review
Reply from Advance America - Hoover - 3321 Lorna Rd., Ste. 7
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Extremely professional visit this…
Extremely professional visit this location
April 21, 2026
Unprompted review
Reply from Advance America - Hoover - 3321 Lorna Rd., Ste. 7
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
My experience with Angela and Brenda…
My experience with Angela and Brenda was totally amazing. They are the best
April 20, 2026
Unprompted review
Reply from Advance America - Hoover - 3321 Lorna Rd., Ste. 7
We appreciate you sharing your amazing experience with us. We are so happy to hear that our team provided you with excellent support.
Reply from Advance America - Hoover - 3321 Lorna Rd., Ste. 7
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
I had and awesome experience with…
I had and awesome experience with Advance America…The ladies are very nice and helpful…If you need any services like money orders etc…They can help you
March 6, 2026
Unprompted review
Reply from Advance America - Hoover - 3321 Lorna Rd., Ste. 7
We appreciate you sharing your awesome experience. We're happy to hear that our team is nice and helpful and that we can provide the services you need.
Service is top tier here
Service is top tier here. Angela and Brenda are very professional and sweet
March 2, 2026
Unprompted review
Reply from Advance America - Hoover - 3321 Lorna Rd., Ste. 7
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
The customer service here is remarkable!
March 2, 2026
Unprompted review
Reply from Advance America - Hoover - 3321 Lorna Rd., Ste. 7
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
The ladies at the branch are amazing…
The ladies at the branch are amazing kind women. If you’re in any need of an installment loan please go see them!
February 20, 2026
Unprompted review
Reply from Advance America - Hoover - 3321 Lorna Rd., Ste. 7
We're happy to hear that you had such a positive experience with our team! Thank you for sharing your kind words and for recommending our installment loan services.
Ms.Brenda Was Very Nice & Helpful
Ms.Brenda Was Very Nice & Helpful
January 20, 2026
Unprompted review
Reply from Advance America - Hoover - 3321 Lorna Rd., Ste. 7
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Angela was excellent
Angela was excellent! Very informational and made a complex situation simple. She even stayed late to wait on me
December 10, 2025
Unprompted review
Reply from Advance America - Hoover - 3321 Lorna Rd., Ste. 7
We're happy to hear that your interaction was excellent and informative. We appreciate you mentioning that someone simplified a complex situation and waited for you. Thank you for your feedback!
Highly recommend
Highly recommend. Very nice and great customer service
December 5, 2025
Unprompted review
Reply from Advance America - Hoover - 3321 Lorna Rd., Ste. 7
We appreciate your recommendation and positive feedback. We are very happy to have provided such great customer service for you.
Angela was amazing in assisting me
December 5, 2025
Unprompted review
Reply from Advance America - Hoover - 3321 Lorna Rd., Ste. 7
We appreciate your positive feedback and are happy to hear that you received amazing assistance. Thank you!
Angela provided excellent customer…
Angela provided excellent customer service!
December 1, 2025
Unprompted review
Reply from Advance America - Hoover - 3321 Lorna Rd., Ste. 7
We are so glad to hear that you received excellent support. Thank you for your positive feedback; we appreciate it greatly!
Angela treated with such kindness
Angela treated with such kindness. She was patient and explained the process very well. Go see her fur any financial needs!
November 26, 2025
Unprompted review
Reply from Advance America - Hoover - 3321 Lorna Rd., Ste. 7
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
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