I had a fabulous customer service experience here! First of all, the staff are so bright, helpful, and thorough. The manager named Angela guided me through my experience and made sure I was taken care... See more
Company replied
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I had to opportunity of working with Brenda Conner and I couldn’t have been more satisfied. She was very thorough and helpful !! Her personality was very pleasant especially when as for me; on the da... See more
Company replied
Ms.Brenda and Ms.Angela are great! Customer service is their top priority. They strive to provide exceptional service to all of their valued customers. They are a team of dedicated professionals to as... See more
Company replied
Advance America is very helpful! Everything was quick and easy. Ms. Angela was fantastic!
Company replied
Company details
- Loan Agency
- also in
- Financial Institution
- Money Order Service
- Money Transfer Service
- Non-Bank Financial Service
Advance America is a licensed and regulated lender providing convenient loan options online and in store.
Since 1997, we've helped millions of families navigate life's financial moments. We believe borrowing money should be simple, fast, and free from judgment — with clear terms and real human support when it matters most.
Contact info
3321 Lorna Rd., Ste. 7, 35216, Hoover, AL, United States
- 205-823-8472
4.9
Excellent
92 reviews
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I was satisfied with my overall experience.
I was satisfied with my overall experience as I was so undecided rather or not to take out the full offered amt. The two ladies assisted with my decision. Which I hope I've made the right choice.
July 30, 2024
Reply from Advance America - Hoover - 3321 Lorna Rd., Ste. 7
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Brenda and Angela are wonderful with…
Brenda and Angela are wonderful with great customer service!
July 3, 2024
Unprompted review
Reply from Advance America - Hoover - 3321 Lorna Rd., Ste. 7
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Ms.Brenda and Ms.Angela are great
Ms.Brenda and Ms.Angela are great! Customer service is their top priority. They strive to provide exceptional service to all of their valued customers. They are a team of dedicated professionals to assist you with any questions or concerns you may have. They also pride ourselves on delivering prompt and efficient service, ensuring that your needs are met to the highest standard. Your satisfaction is their ultimate goal, and are committed to going above and beyond to exceed your expectations.
May 22, 2024
Unprompted review
Reply from Advance America - Hoover - 3321 Lorna Rd., Ste. 7
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!!
My visit was amazing
My visit was amazing! Angela and Brenda were so kind as soon as I hit the door and I highly recommend this location!
April 19, 2024
Unprompted review
Reply from Advance America - Hoover - 3321 Lorna Rd., Ste. 7
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Brenda was knowledgeable and showed…
Brenda was knowledgeable and showed care and concern about my financial needs.
April 6, 2024
Reply from Advance America - Hoover - 3321 Lorna Rd., Ste. 7
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
I had to opportunity of working with Brenda Conner
I had to opportunity of working with Brenda Conner and I couldn’t have been more satisfied. She was very thorough and helpful !! Her personality was very pleasant especially when as for me; on the day I went in for a loan, I wasn’t feeling my best; however after meeting her I personally felt she cared. Thank you Brenda !! You are definitely an asset to the company !! Blessings to you and those connected to you !!
Sincerely, Angela D
February 8, 2024
Unprompted review
Reply from Advance America - Hoover - 3321 Lorna Rd., Ste. 7
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
The staff was great
The staff was great. They showed that they cared. I was explained about every step of the process.
November 15, 2023
Reply from Advance America - Hoover - 3321 Lorna Rd., Ste. 7
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
I got a loan
I got a loan. But the most important thing was how helpful and friendly Brenda and Angela were. They were so courteous about asking for information. I did not feel like they were judging me because I needed a loan.
September 8, 2023
Reply from Advance America - Hoover - 3321 Lorna Rd., Ste. 7
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Brenda and Jewanna were fantastic
Brenda and Jewanna were fantastic! They were fast and answered all my questions.
April 6, 2023
Reply from Advance America - Hoover - 3321 Lorna Rd., Ste. 7
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Thank you being there when I needed you!
March 25, 2023
Reply from Advance America - Hoover - 3321 Lorna Rd., Ste. 7
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Angela was the best she helped me with…
Angela was the best she helped me with the best loan option for me and her customer service was top tier!! Definitely recommend
December 24, 2022
Unprompted review
Reply from Advance America - Hoover - 3321 Lorna Rd., Ste. 7
-Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Reply from Advance America - Hoover - 3321 Lorna Rd., Ste. 7
-Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
A JOB WELL DONE!
Angela was amazing!! She gave my life advise and finance advise! She was great! Ten/ten recommend!
August 9, 2022
Reply from Advance America - Hoover - 3321 Lorna Rd., Ste. 7
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Mrs Duff
Mrs. Angela Duff was very polite and to me I felt like she is a winner in my book everything was fast and easy and she took her time with me well knowledgeable about her business and makes sure the customer leaves with what they need..... Thanks Mrs. Duff
May 13, 2022
Unprompted review
Reply from Advance America - Hoover - 3321 Lorna Rd., Ste. 7
-Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Staff is awesome and knowledgeable.
December 27, 2021
Pretty dad gum good
Pretty dad gum good
Started w April and now LaShunda!
Thanks for all the timely help.
Miss April but ya gotta do what ya gotta do
Both sides.
Wishing y’all blessed Holidays!
May the good Lord take a liking to y’all!
TV
November 9, 2021
The staff is excellent!!!
July 31, 2021
Reply from Advance America - Hoover - 3321 Lorna Rd., Ste. 7
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Great people excellent service
December 5, 2020
Reply from Advance America - Hoover - 3321 Lorna Rd., Ste. 7
Thank you for your response and comments regarding our services. We appreciate your business!
Absolutely wonderful
Absolutely wonderful. Employees are so personable and friendly. I hate to have to borrow but it’s nice to see the beautiful girls at my location. Hoover, aL
November 19, 2020
Reply from Advance America - Hoover - 3321 Lorna Rd., Ste. 7
Your business is important to us, thank you for your response!
The ladies are always polite and…
The ladies are always polite and smiling when you enter. The are fast and efficient with the transactions.
November 8, 2020
Reply from Advance America - Hoover - 3321 Lorna Rd., Ste. 7
Your business is important to us, thank you for your response!
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