The staff here is super/friendly and knowledgeable. Everything just takes a minute or two at most, this is the way to go.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Customer service is always a top priority. Advance America has always been there when I needed them
Company replied
The employees I have had the opportunity to speak and work with have been very supportive and helpful in every way, the website is very easy to navigate and is very user friendly
Company replied
Employees are always friendly and provide fast courteous service - With so many employers running short staffed, it is a welcome experience to have "in the know" staff.
Company replied
Company details
- Loan Agency
- Car Finance and Loan Company
- Financial Consultant
- Financial Institution
- Money Order Service
- Money Transfer Service
- Non-Bank Financial Service
Advance America is a licensed and regulated lender providing convenient loan options online and in store.
Since 1997, we've helped millions of families navigate life's financial moments. We believe borrowing money should be simple, fast, and free from judgment — with clear terms and real human support when it matters most.
Contact info
927 N. Wisner Street, 49202, Jackson, MI, United States
- 517-784-2977
4.6
Excellent
68 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The staff here is super/friendly and…
The staff here is super/friendly and knowledgeable. Everything just takes a minute or two at most, this is the way to go.
August 3, 2026
Reply from Advance America - Jackson - 927 N. Wisner Street
Thank you for your response and comments regarding our services. We appreciate your business!
Johnathan and Staff are AWESOME
Johnathan and his staff at the Jackson Michigan location are always willing and able to answer any questions and they provide excellent Customer Service 100% of the time which has been my experience.
June 3, 2026
Reply from Advance America - Jackson - 927 N. Wisner Street
Thank you for your wonderful review! We are delighted to hear our team consistently provides excellent service and is always helpful. We appreciate your feedback!
Because every month you keep saying I…
Because every month you keep saying I still owe because my payment was return when it has not been returned.
January 2, 2026
Reply from Advance America - Jackson - 927 N. Wisner Street
We're sorry to hear that you're experiencing issues with your payments. We want to assure you that we'll look into this right away to resolve it for you.
Go see them today!
December 19, 2025
Unprompted review
Reply from Advance America - Jackson - 927 N. Wisner Street
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Reply from Advance America - Jackson - 927 N. Wisner Street
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Reply from Advance America - Jackson - 927 N. Wisner Street
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Love how easy it is online and how quick
November 7, 2025
Reply from Advance America - Jackson - 927 N. Wisner Street
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Reply from Advance America - Jackson - 927 N. Wisner Street
Advance America values its customers and would like to learn more about this situation. Please call our customer comment line at (888) 479-2026. Thank you.
Reply from Advance America - Jackson - 927 N. Wisner Street
We appreciate you taking the time to leave us this positive feedback. We are so happy the agent was friendly and knowledgeable.
That's convenient
July 24, 2025
Reply from Advance America - Jackson - 927 N. Wisner Street
Thank you for your positive review!! At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!!
Reply from Advance America - Jackson - 927 N. Wisner Street
We're happy to hear that you found our services convenient and fast, and our people friendly. Thanks for your feedback.
Customer service is always a top…
Customer service is always a top priority. Advance America has always been there when I needed them
May 3, 2025
Reply from Advance America - Jackson - 927 N. Wisner Street
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
I would like to try to make a payment…
I would like to try to make a payment plan with you guys but they said it's too soon for me to do so I'm very sick and I need to try to get out of this somehow in case something happens with me if you could do something and let me know something that would be nice thank you but the people at the office here in Jackson are very awesome folks
April 3, 2025
Reply from Advance America - Jackson - 927 N. Wisner Street
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Reply from Advance America - Jackson - 927 N. Wisner Street
Thank you for your kind words! We're delighted to hear you appreciate our services. We strive to provide excellent customer experiences, and your feedback motivates us to continue doing so.
Great customer service
February 28, 2025
Unprompted review
Reply from Advance America - Jackson - 927 N. Wisner Street
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Reply from Advance America - Jackson - 927 N. Wisner Street
Thank you for your kind words. We appreciate your feedback and are glad you found our service helpful.
It was fast simple no hassle perfect
It was fast simple no hassle perfect. Rates are absolutely on point
October 8, 2024
Reply from Advance America - Jackson - 927 N. Wisner Street
Thank you for your positive review. At Advance America we strive to provide the best customer service and we are very happy to be able to provide you with the money solutions you needed. Have a nice day.
The worker is very good at his work.
September 17, 2024
Reply from Advance America - Jackson - 927 N. Wisner Street
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Great customer service and very…
Great customer service and very friendly workers
March 5, 2024
Unprompted review
Reply from Advance America - Jackson - 927 N. Wisner Street
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Very hepful
I always feel welcome when I'm there and the lady named Ariel helped me with what I needed. Thank you
June 7, 2024
Unprompted review
Reply from Advance America - Jackson - 927 N. Wisner Street
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.