The staff here is super/friendly and knowledgeable. Everything just takes a minute or two at most, this is the way to go.
Company replied
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The staff here is super/friendly and knowledgeable. Everything just takes a minute or two at most, this is the way to go.
Company replied
Customer service is always a top priority. Advance America has always been there when I needed them
Company replied
The employees I have had the opportunity to speak and work with have been very supportive and helpful in every way, the website is very easy to navigate and is very user friendly
Company replied
Employees are always friendly and provide fast courteous service - With so many employers running short staffed, it is a welcome experience to have "in the know" staff.
Company replied
Advance America is a licensed and regulated lender providing convenient loan options online and in store.
Since 1997, we've helped millions of families navigate life's financial moments. We believe borrowing money should be simple, fast, and free from judgment — with clear terms and real human support when it matters most.
927 N. Wisner Street, 49202, Jackson, MI, United States
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I've had very good service at the branch in Jaxn. The staff is friendly & always willing to help.
Always there to help me out. Awesome employees
very helpful office staff at Jackson, MI. Tina is longterm manager. Greets return borrowers by name and shows interest in our lives. She is very good trainer of new staff. I borrow as padding for vacations and pay back total so I may be under more positive circumstances so a positive when I walk in. The office shares knowledge of new products such as prepaid visa and offers pamphlet. They seem very respectful of all people who walk in. A teller was gentle but persisted respectfully when an old man came in to wire money to some young women in Russia. Everyone in room was cautioning him about the fraud. They really care about the customers.
We have been going to Advance America for well over 5 years off and on. Customer service very friendly. Speedy service.
Had a refreshing encounter with Stephanie. She made an already easy transaction so much more enjoyable. Highly recommend this program 👌!
Tina and her crew are the best, always polite and very welcoming. Never had a bad experience with any of them, and always professional. Highly recommend the Jackson, Mi location.
First time I have ever used their service and if need be I’ll use it again! I was very satisfied and would seriously recommend them again
The person that helped me was very kind and knowledgeable. She made it a great experience!
ALWAYS the nicest people to work with and fast service.
HIGHEST rating for this office.
I was impressed by the young lady helping me today. She was courteous, friendly, and very thorough. She has a wonderful life ahead of her if she uses those same values every day in her life with everyone she meets!!
This was the first time we borrowed from Advance America. Talk about a WOW experience from the get go. Our Advance America Agent Jacinda was incredible, she made us feel welcome even though we came in the last minutes of the day. She was efficient, informative and really cared about her clients and their needs. I would highly recommend Advance America to anyone and I hope they will find an agent as good as Jacinda.
Usually on East Michigan store in jackson, Mi it only takes a few minutes. Yesterday when i was there I waited 28 minutes. One of the girls left to go get change for 10 minutes of the 28. I don't understand why they didn't have enough change.

Reply from Advance America - Jackson - 927 N. Wisner Street
It's is always a great experience when I walk through the doors they know me by name and they are on top of everything I've never had any issues.
Always Very Nice & Professional, it's nice to be able to deal with the same people. Keep up the great work and thank you for being there!
I have never had a bad experience there. They treat you like family
Long wait but other than that, great service.
I had never been to any payday loan center. I got in a pinch when the gas company at my vacation cabin billed me like an auto pay which I did not sign up for then I paid the bill on top of that. I budget carefully and this put me in a bind as the utility company said up to 3 weeks to return my money . Thank heavens they were there to help me. Friendly, professional and understanding.
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