The staff here is super/friendly and knowledgeable. Everything just takes a minute or two at most, this is the way to go.
Company replied
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See what reviewers are saying
Customer service is always a top priority. Advance America has always been there when I needed them
Company replied
The employees I have had the opportunity to speak and work with have been very supportive and helpful in every way, the website is very easy to navigate and is very user friendly
Company replied
Employees are always friendly and provide fast courteous service - With so many employers running short staffed, it is a welcome experience to have "in the know" staff.
Company replied
Company details
Advance America is a licensed and regulated lender providing convenient loan options online and in store.
Since 1997, we've helped millions of families navigate life's financial moments. We believe borrowing money should be simple, fast, and free from judgment — with clear terms and real human support when it matters most.
Contact info
927 N. Wisner Street, 49202, Jackson, MI, United States
- 517-784-2977
4.6
Excellent
68 reviews
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Knowledge staff that are very helpful
June 18, 2024
Unprompted review
Reply from Advance America - Jackson - 927 N. Wisner Street
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Reply from Advance America - Jackson - 927 N. Wisner Street
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Great customer service!
April 15, 2024
Unprompted review
Reply from Advance America - Jackson - 927 N. Wisner Street
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Reply from Advance America - Jackson - 927 N. Wisner Street
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
I love this place
January 3, 2024
Reply from Advance America - Jackson - 927 N. Wisner Street
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
The employees I have had the…
The employees I have had the opportunity to speak and work with have been very supportive and helpful in every way, the website is very easy to navigate and is very user friendly
October 4, 2023
Reply from Advance America - Jackson - 927 N. Wisner Street
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Reply from Advance America - Jackson - 927 N. Wisner Street
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Great customer service
October 4, 2023
Reply from Advance America - Jackson - 927 N. Wisner Street
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Satisfied customer
Employees are always friendly and provide fast courteous service - With so many employers running short staffed, it is a welcome experience to have "in the know" staff.
July 15, 2023
Reply from Advance America - Jackson - 927 N. Wisner Street
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Premature check deposit causing a $25 bank overdrawn fee to me
I loan $600 regularly each month and pay back in full on time and re-loan. On December 27, 3022, staff deposited my check prematurely and it caused me a $25 bank over-draft fee which Advance America is not returning to me. It is on record that my check is direct deposited on the 4th WEDNESDAY of each month (not before). Advance America never should have done this to me and never even notified me in advance of their mistake. I am not happy.
December 27, 2022
Reply from Advance America - Jackson - 927 N. Wisner Street
Advance America values its customers and we will have someone personally contact you to discuss further.
I have been coming to this advance…
I have been coming to this advance America for long time now to long really. But I want to say the manager of this branch. I believe that's her title. But she has always been very professional and very pleasant to me. I had a account with check and go around the corner from your branch. Well let me say I'm trying to close out both accounts which puts money back in my pocket instead of yours. But check and go I got rid of that account 6 months ago. Didn't like going there didn't feel appreciated as there customer. At this advance America I do feel as a valued customer.
July 17, 2022
Reply from Advance America - Jackson - 927 N. Wisner Street
-Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Those woman are the Best
Those woman are the Best, Full of life, laughter, Fun to be around.
July 5, 2022
Reply from Advance America - Jackson - 927 N. Wisner Street
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
I owe Advance America money and they…
I owe Advance America money and they will be paid off by August 03, 2022. I have never had any Corporation or any person work with me as they have. I love Advance America existance.
June 19, 2022
Reply from Advance America - Jackson - 927 N. Wisner Street
-Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Nice and easy process but the local…
Nice and easy process but the local office was hard to find open. It took 3 trips and finally found it open. That’s my only complaint.
January 4, 2022
Customer service was on point snd very…
Customer service was on point snd very professional. Will be black when needed..,
May 31, 2021
Reply from Advance America - Jackson - 927 N. Wisner Street
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
I rate 5 star because Denise in jackson…
I rate 5 star because Denise in jackson mi. Helped and everytime i go in to make payment and reloan Denise is pleasant as ever we conversate like we known eachother for years she is the best customer service ive ever had
April 13, 2021
Reply from Advance America - Jackson - 927 N. Wisner Street
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Your online site still has issues
Your online site still has issues. After to calls, neither person was able to resolve my not being able to request a new loan even though they both said I was in the system and should see an Apply option below the Welcome back Thomas line.
I finally went it to the West Ave location here in Jackson, MI. Denise was able to help me secure a loan within 10 minutes.
December 12, 2020
Reply from Advance America - Jackson - 927 N. Wisner Street
Your business is important to us, thank you for your response!
I have been a customer for 2 years
I have been a customer for 2 years. The service and staff at both local locations are exceptional. The offices are clean and modern and very professional in appearance.I am grateful for the services Advance America provides.
October 1, 2020
Unprompted review
Reply from Advance America - Jackson - 927 N. Wisner Street
Your business is important to us, thank you for your response!
it was very efficient
August 7, 2020
Unprompted review
Reply from Advance America - Jackson - 927 N. Wisner Street
Thank you for your response and comments regarding out services. We appreciate your business!
Process was easy and the service was…
Process was easy and the service was very good.
July 1, 2020
Unprompted review
Reply from Advance America - Jackson - 927 N. Wisner Street
Your business is important to us, thank you for your response!
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