I am always pleased with the loan process being as clear and easy and choosing your payment plan that fits you.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
What made my experience great was the customer service. They made it really easy to understand the process and was a very good experience. Especially how thorough and how they go out of their way to... See more
Company replied
I use Advance America anytime I need a loan they are easy to work with and you have options for the payments also they don’t charge a lot of interest it is very reasonable.
Company replied
Went in and payed off my loan and re-up it and the staff was so friendly and it was just a great experience awesome ppl to work with
Company replied
Company details
- Loan Agency
- Car Finance and Loan Company
- Financial Consultant
- Financial Institution
- Money Order Service
- Money Transfer Service
- Non-Bank Financial Service
Advance America is a licensed and regulated lender providing convenient loan options online and in store.
Since 1997, we've helped millions of families navigate life's financial moments. We believe borrowing money should be simple, fast, and free from judgment — with clear terms and real human support when it matters most.
Contact info
1100 N. Cable Road, 45805, Lima, OH, United States
- 419-222-3900
4.8
Excellent
82 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Patmac
I am always pleased with the loan process being as clear and easy and choosing your payment plan that fits you.
July 6, 2026
Reply from Advance America - Lima - 1100 N. Cable Road
Thank you for your response and comments regarding our services. We appreciate your business!
Reply from Advance America - Lima - 1100 N. Cable Road
We're so glad we could help. Your feedback means a lot to us.
Reply from Advance America - Lima - 1100 N. Cable Road
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Heather and Candice were nice and…
Heather and Candice were nice and friendly! Service was great!
February 18, 2026
Unprompted review
Reply from Advance America - Lima - 1100 N. Cable Road
We appreciate your positive feedback. We are so happy we could provide the money solutions you needed with great service. Have a great day.
Went in and payed off my loan and re-up…
Went in and payed off my loan and re-up it and the staff was so friendly and it was just a great experience awesome ppl to work with
December 1, 2025
Reply from Advance America - Lima - 1100 N. Cable Road
We appreciate your positive feedback. We are so happy that our team made your experience great when you paid off your loan and obtained a new one.
When you come in and everyone greets…
When you come in and everyone greets you and knows your name is awesome. You have a great team! Thank you.
August 5, 2025
Reply from Advance America - Lima - 1100 N. Cable Road
We're happy to hear that you enjoyed your experience with our team! It's wonderful to know that our personalized service made you feel welcome. Thank you for your kind words!
Reply from Advance America - Lima - 1100 N. Cable Road
We are happy to hear that you had such a positive experience! We appreciate you recommending our business and for your kind words about our reliability.
Heather Hoel was great at what she does!
What made my experience great was the customer service. They made it really easy to understand the process and was a very good experience. Especially how thorough and how they go out of their way to do everything they can to help you out when its needed the most. Thank you Heather Hoel for being understanding and helpful in the process and finding a way to help me out. Don't know what I would have done when there wasn't anywhere else to turn too.
July 2, 2025
Reply from Advance America - Lima - 1100 N. Cable Road
Thank you for your positive review. At Advance America we strive to provide the best customer service and we are very happy to be able to provide you with the money solutions you needed. Have a nice day.
I had a great experience was able to…
I had a great experience was able to apply and was approved right away and had my money in the bank immediately the process was easy!
June 27, 2025
Reply from Advance America - Lima - 1100 N. Cable Road
Thank you for your positive review!! At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!!
It was awesome
It was awesome. The young lady helped me out so much. It was done so quick and easy.
June 16, 2025
Reply from Advance America - Lima - 1100 N. Cable Road
We're happy to hear that you had an awesome experience! We're so glad the young lady was able to help you so much and that it was quick and easy. Thanks for your feedback.
The staff was very polite
The staff was very polite, friendly, and respectful
.
They were very helpful and understanding of what I needed it for
Would highly recommend it if you need help
May 28, 2025
Reply from Advance America - Lima - 1100 N. Cable Road
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Reply from Advance America - Lima - 1100 N. Cable Road
Thank you for your kind words. We appreciate your feedback and are glad you found the information helpful.
Heather was great!
March 10, 2025
Unprompted review
Reply from Advance America - Lima - 1100 N. Cable Road
Thank you for your positive review. At Advance America we strive to provide the best customer service and we are very happy to be able to provide you with the money solutions you needed. Have a nice day.
Candice and Heather are amazing…
Candice and Heather are amazing professionals, I would recommend to my friends and family this location rocks. The ease of the process and professionalism was so impressive. These two ladies were knowledgeable and very courteous!
February 27, 2025
Unprompted review
Reply from Advance America - Lima - 1100 N. Cable Road
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Fast and easy loans!!
February 27, 2025
Unprompted review
Reply from Advance America - Lima - 1100 N. Cable Road
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
I use Advance America anytime I need a…
I use Advance America anytime I need a loan they are easy to work with and you have options for the payments also they don’t charge a lot of interest it is very reasonable.
December 5, 2024
Reply from Advance America - Lima - 1100 N. Cable Road
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
100% great great great!
100% great great great!! Heather was awesome!
December 5, 2024
Unprompted review
Reply from Advance America - Lima - 1100 N. Cable Road
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
The girls are amazing
The girls are amazing. I have been using the services for a long time and have never had any issues. They go through everything very well and make sure you understand everything.
November 8, 2024
Unprompted review
Reply from Advance America - Lima - 1100 N. Cable Road
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
I am happy that they help me because I…
I am happy that they help me because I need money for my bills. I love advance America.
October 11, 2024
Reply from Advance America - Lima - 1100 N. Cable Road
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!!
Approved Instantly
It was easy and quick to get approved. The only thing I’m having an issue with is logging in online to my account. I called the online help line and they told me to call to sync my account with my new number and that it would take 24-48 hours to get a response showing the sync. I’m still waiting for the email and or text showing that my account is synced to my new number so I’m able to access my online account.
August 6, 2024
Reply from Advance America - Lima - 1100 N. Cable Road
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.