Amanda was very pleasant and willing to answer all my questions. She let me know a lot of information needed to make a decision. She was even willing to stay late in order to make sure I was ok. You d... See more
Company replied
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See what reviewers are saying
Kathy helped me out with my loan. I felt nervous because I never needed a payday loan before but she helped ease my shame and treated me with comfort and respect. I will recommend them to anyone I kno... See more
Company replied
I was so happy that I was greeted by a super friendly lady; even though I got there minutes before closing!! I will definitely come back.
Company replied
Jean worked with me and my dad but everyone was super nice and friendly!!! Definitely recommend them!!
Company replied
Company details
Advance America is a licensed and regulated lender providing convenient loan options online and in store.
Since 1997, we've helped millions of families navigate life's financial moments. We believe borrowing money should be simple, fast, and free from judgment — with clear terms and real human support when it matters most.
Contact info
4412 Outer Loop Hwy., 40219, Louisville, KY, United States
- 502-966-9877
4.8
Excellent
64 reviews
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Kathy the lady at this location is the…
Kathy the lady at this location is the best always friendly. when she heard that i had cracked some ribs she called to check on me you can not get any better than thank
April 11, 2022
Reply from Advance America - Louisville - 4412 Outer Loop Hwy.
-Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
The customer service is beyond…
The customer service is beyond excellent and I think each and every one very very very much
September 22, 2021
Reply from Advance America - Louisville - 4412 Outer Loop Hwy.
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
I made one phone call before visiting…
I made one phone call before visiting and Kathy was extra nice. She was very informative. I visited the establishment to complete the transaction and was very impressed. The process was quick and super easy. I definitely recommend Advance America to everyone.
July 18, 2021
Reply from Advance America - Louisville - 4412 Outer Loop Hwy.
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Excellent service
June 28, 2021
Reply from Advance America - Louisville - 4412 Outer Loop Hwy.
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Very impressed with this place and…amber Hardin
Very impressed with this place and service. The nice lady made sure I was able to get my loan and went above and beyond to make sure it happened and for that I am grateful. She really deserves a raise :) will come back to edit in her name but she’s the nice lady usually at front desk you speak with and she’s got blonde hair 5 star employee
March 15, 2021
Reply from Advance America - Louisville - 4412 Outer Loop Hwy.
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Very easy and painless!!!
March 5, 2021
Reply from Advance America - Louisville - 4412 Outer Loop Hwy.
Thank you for the positive feedback. We appreciate you choosing Advance America for your loan needs.
A very pleasant first experience.
October 13, 2020
Reply from Advance America - Louisville - 4412 Outer Loop Hwy.
Your business is important to us, thank you for your response!
Cathy the representative on the Outer…
Cathy the representative on the Outer Loop branch helped me tremendously. She has cheerfully helped me in the past and was very personable. Cathy is why I continue to use your Outer Loop branch
September 18, 2020
Unprompted review
Reply from Advance America - Louisville - 4412 Outer Loop Hwy.
Thank you for your response and comments regarding our services. We appreciate your business!
Terry gave me wonderful Service…
Terry gave me wonderful Customer Service and even allowed me to work around my schedule for payments.
I don't review many places but I cannot ignore service that goes above and beyond.
Thank you Terry!
August 28, 2020
Unprompted review
Reply from Advance America - Louisville - 4412 Outer Loop Hwy.
Thank you for your response and comments regarding out services. We appreciate your business!
Reply from Advance America - Louisville - 4412 Outer Loop Hwy.
Your business is important to us, thank you for your response!
NaNa has excellent customer service.
May 17, 2020
Unprompted review
Reply from Advance America - Louisville - 4412 Outer Loop Hwy.
Your business is important to us, thank you for your response!
The associated are rude to the…
The associated are rude to the customers over the phone and in person
March 17, 2020
Unprompted review
Reply from Advance America - Louisville - 4412 Outer Loop Hwy.
Thank you for your comments regarding our service. Advance America values your opinion and will have someone contact you soon to discus your concerns.
I have NO complaints
February 7, 2020
Unprompted review
I was impressed with the customer…
I was impressed with the customer service.
January 27, 2020
Unprompted review
The service was wonderful and the Agent…
The service was wonderful and the Agent was friendly and professional.
January 24, 2020
Unprompted review
Top Notch
excellent ,fast , friendly ,remembers your name, Borrowing Money sometimes can be uncomfortable, but at my store that's not an issue
,but for being such a long time customer , the corporate side needs to award years of being a customer.
December 25, 2019
Unprompted review
Staff are very professional !
Staff are very professional, efficient and polite!
September 4, 2019
Unprompted review
You all are a big financial help in…
You all are a big financial help in rough finicncal time
July 30, 2019
Unprompted review
Representative helped me resolve an…
Representative helped me resolve an Issue in making future payments.
July 30, 2019
Unprompted review
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