I’m paid every third week of each month. Occasionally my due date might come a day or two days early, they do not penalize me if I call and explain when they will receive their payment. Also I can i... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
It's more convenient to go online than to the store. Especially if you are ill or have an emergency. I like doing business online with Advance America.
Company replied
My grandson just graduated from High school and needed cap and gown and senior pictures! Advance America helped to make it possible! Thanks Advance America!
Company replied
I received my money very fast the application is very fast no problems at all Advance America is always there when I need them
Company replied
Company details
Advance America is a licensed and regulated lender providing convenient loan options online and in store.
Since 1997, we've helped millions of families navigate life's financial moments. We believe borrowing money should be simple, fast, and free from judgment — with clear terms and real human support when it matters most.
Contact info
2390 S. Wayne Rd., 48186, Westland, MI, United States
- 734-595-9120
4.7
Excellent
81 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great customer service in the Wayne MI…
Great customer service in the Wayne MI area. Fast and efficient. I will be a returning customer when I need help. Thank you for your training selection for the team members.
May 7, 2022
Reply from Advance America - Westland - 2390 S. Wayne Rd.
-Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Thank you for your professionalism
Thank you for your professionalism. I recommend this company for anyone looking to borrow many. They are fast and efficient. There is not a lot of paperwork to read and sign. This place is definitely A1.
February 13, 2022
Reply from Advance America - Westland - 2390 S. Wayne Rd.
-Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Great customer service
December 27, 2021
Always very kind
October 13, 2021
Reply from Advance America - Westland - 2390 S. Wayne Rd.
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Theresa Johnson help me very good it…
Theresa Johnson help me very good it was my first time and she explained everything to me. She was very patient and very understanding.
September 12, 2021
Reply from Advance America - Westland - 2390 S. Wayne Rd.
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
great service great staff!!!!
June 2, 2021
Reply from Advance America - Westland - 2390 S. Wayne Rd.
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Working out of the Westland Mi store
Working out of the Westland Mi store, I get to interact with Johnathan who is very professional and caring that I understand all my options.
December 6, 2020
Reply from Advance America - Westland - 2390 S. Wayne Rd.
Thank you for your response and comments regarding our services. We appreciate your business!
Staff is ALWAYS friendly and efficient!!
May 13, 2020
Unprompted review
Reply from Advance America - Westland - 2390 S. Wayne Rd.
Thank you for your response and comments regarding out services. We appreciate you business!
The employees are knowledgeable and…
The employees are knowledgeable and efficient.
January 28, 2020
Unprompted review
Think that advance America could lower…
Think that advance America could lower their rates and be competitive with others in the business.
January 7, 2020
Unprompted review
Reply from Advance America - Westland - 2390 S. Wayne Rd.
Your comments are important to our business and relationship. Advance America will have someone contact you soon regarding your comments.
Austin consistently provides excellent…
Austin consistently provides excellent customer service. He is fast & efficient. There is never long lines or extended wait times to be serviced.
August 14, 2019
Unprompted review
Very easy and convient
July 26, 2019
Unprompted review
Staff is friendly and very professional
April 19, 2019
Unprompted review
the staff is freindly
April 14, 2019
Unprompted review
Very professional and knowledgeable
Very professional and knowledgeable. Sierra and Jeremy are both very respectful and do their job well.
December 27, 2018
Unprompted review
The staff at Advance America is what…
The staff at Advance America is what consistently makes the service experience the easy, quick, and positive interaction that I have come to depend on. Thank you!
March 31, 2018
Unprompted review
The people were nice and frendy
February 10, 2018
Unprompted review
Very helpful
January 9, 2018
Unprompted review
Location is very tidy and organized
Location is very tidy and organized, customer service employees are very helpful and very well mannered
January 3, 2018
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.