Filling out the application is easy and if you do have problems there’s always someone who can help
Company replied
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See what reviewers are saying
I came back after a decade old relationship with Advance America. The staff, as usual, was friendly, discreet, and knowledgeable, as usual!! My luck they were still in the business of helping people o... See more
Company replied
I spoke with Carrie over the phone and she was so helpful providing me with all the necessary steps I needed to apply for a pay day loan. Timeka efficiently assisted me through the entire process whil... See more
Company replied
Michelle was super helpful with the whole process. From down loading the app and helping me set everything up. Very nice and patient employee.
Company replied
Company details
Advance America is a licensed and regulated lender providing convenient loan options online and in store.
Since 1997, we've helped millions of families navigate life's financial moments. We believe borrowing money should be simple, fast, and free from judgment — with clear terms and real human support when it matters most.
Contact info
3739 E. Broad Street, 43213, Whitehall, OH, United States
- 614-237-6602
4.9
Excellent
84 reviews
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Great Customer Service
Pleasant, respectful communication. Focused on the process. Skilled to do the process. Explained what was needed. Nothing complicated.
Was glad I came.
April 5, 2023
Reply from Advance America - Whitehall - 3739 E. Broad Street
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
I came back after a decade old…
I came back after a decade old relationship with Advance America. The staff, as usual, was friendly, discreet, and knowledgeable, as usual!! My luck they were still in the business of helping people out with short term affordable loans and my worries were no more. Thanks for all that your team does!!
December 17, 2022
Reply from Advance America - Whitehall - 3739 E. Broad Street
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Reply from Advance America - Whitehall - 3739 E. Broad Street
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Wonderful Customer service
When I entered into the East Broad Street location, I was pleasantly greeted by a woman whom really had a wonderful amount of patience and consideration for my financial needs. That too me is a big plus, she waited on me till the very end.
November 3, 2022
Reply from Advance America - Whitehall - 3739 E. Broad Street
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Quality Customer Service
I am a senior citizen and not comfortable or knowledgeable with todays technology. On the day I went to Advance America at my arrival the courteous and professional greeting put my mind at ease. While waiting my turn I observed the patient and courteous treatment the person who was being waited on received, who also was a senior citizen. The two ladies working there both gave "good customer service" care. Working with the public is not easy, and "not" for everyone and it shows! It also shows when it's done right. I experienced it done right on October 7th. Thank you ladies for your service!
October 7, 2022
Reply from Advance America - Whitehall - 3739 E. Broad Street
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
You did good really helped me
July 5, 2022
Reply from Advance America - Whitehall - 3739 E. Broad Street
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Excellent customer service
Excellent customer service. Provided us with our needs.Very informative and friendly and detailed with customers. Job well done😀
June 2, 2022
Reply from Advance America - Whitehall - 3739 E. Broad Street
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
The Clark always explain every foam to me before I signed it,also she very very respectful.😊
The Clark always explain every foam to me before I signed it, also she
April 26, 2022
Reply from Advance America - Whitehall - 3739 E. Broad Street
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Great Service
Tamika - her coworker were very helpful and pleasant. They're very good at their job. The service was AWESOME. They made me feel comfortable because I've never did this before. If there's a raise that she can receive she should get one. She does her job very well. Also she was very patient with me I'm getting my information off of my phone.
March 14, 2022
Reply from Advance America - Whitehall - 3739 E. Broad Street
-Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Great service
December 22, 2021
Unprompted review
Treated with Profesional and concern…
Treated with Profesional and concern all was well with me and my transaction....
December 6, 2021
The lady that help me was very nice and…BigMama!
The lady that help me was very nice and professional!
September 21, 2021
Reply from Advance America - Whitehall - 3739 E. Broad Street
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Reply from Advance America - Whitehall - 3739 E. Broad Street
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Just to say big thanks to all the…
Just to say big thanks to all the workers of Advance America.
August 7, 2021
Reply from Advance America - Whitehall - 3739 E. Broad Street
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Did a great job.
August 7, 2021
Reply from Advance America - Whitehall - 3739 E. Broad Street
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
I had a wonderful experience when I…
I had a wonderful experience when I came into the Store and it was quick and I came out very satisfied I’m happy I came to Advance America thank you and thank you again🙏🏽
August 7, 2021
Reply from Advance America - Whitehall - 3739 E. Broad Street
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Thank you for your service
August 1, 2021
Reply from Advance America - Whitehall - 3739 E. Broad Street
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Thandi is the best
Thandi is the lady that helped me. I was coming in to pay off my loan and also get another loan. Thandi was very professional and helpful she did not give me a hard time. Will come back just because of her!!
July 13, 2021
Reply from Advance America - Whitehall - 3739 E. Broad Street
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Advance America is a great company to…
Advance America is a great company to deal with they are alway there when I'm in need of help so I like to Thank them for all they have done for me in my time of need.
July 12, 2021
Reply from Advance America - Whitehall - 3739 E. Broad Street
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Thandi at the E Broad St
Thandi at the E Broad St. location was very helpful. It was a very speedy and easy process. I was fearful of applying because I thought I wouldn’t have time for an apt. I had later that day. The representative was very kind and knowledgeable. She explained thoroughly what I needed to know, and I was approved the exact amount that I had hoped for. Overall I had a wonderful experience, and highly recommend Advance America to others!!!!
June 3, 2021
Reply from Advance America - Whitehall - 3739 E. Broad Street
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
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