Stacey was fantastic today. A human’s human! Full of understanding, empathy, support and practical help. Stacey was solution-focused, sought ways to help with my current situation and found the best w... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Had a few problems remembering details, but was all handled amazingly and we had a good laugh. Excellent service every time! Will definitely recommend and use this company again in future.
Rang up spoke with a lady called Katie I wasn’t sure what to do regards my car. Katie talked me through everything very helpful and professional she went through my options and sent them by email no p... See more
Dee expressed professionalism and empathy for an end of term account. He turned this situation around with empathy making me feel like a valued client and provided a perfect solution. He's a credi... See more
Company details
Written by the company
Advantage Finance is a motor finance company and lender, that has specialised in building finance for humans, by humans since 1999. Putting customer stories ahead of scores, we finance cars, vans, motorbikes, caravans and electric vehicles.
Contact info
Grimsby, United Kingdom
- info@advantage-finance.co.uk
- advantage-finance.co.uk
4.8
Excellent
6K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 52% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very helpful
Very helpful, Katie was able to sort my issue with no problems
September 4, 2026
Unprompted review
Reply from Advantage Finance
Thank you for taking the time to leave us a review, we really appreciate your feedback.
Kind regards,
Advantage Finance
Amy 👌
Spoke to Amy on the phone yesturday regarding my current finance agreement and honestly she is an asset to your company. Absolutely lovely on the phone and a pleasure to deal with.
Well done Amy.
September 3, 2026
Unprompted review
Reply from Advantage Finance
Thank you for taking the time to leave us a review, we really appreciate your feedback.
Kind regards,
Advantage Finance
Cady was very pleasant to deal with and…
Cady was very pleasant to deal with and went through everything with me more than most would, really appreciated this from the company and cady thank you.
September 2, 2026
Unprompted review
Reply from Advantage Finance
Thank you for taking the time to leave us a review, we really appreciate your feedback.
Kind regards,
Advantage Finance
Excellent all the way through my…
Excellent all the way through my agreement. Cannot pick any fault. Customer service was second to none
September 3, 2026
Unprompted review
Reply from Advantage Finance
Thank you for taking the time to leave us a review, we really appreciate your feedback.
Kind regards,
Advantage Finance
Absolutely amazing customer service
Absolutely amazing customer service. I had to get in touch a few times but they were so helpful with everything I needed.
September 2, 2026
Unprompted review
Reply from Advantage Finance
Thank you for taking the time to leave us a review, we really appreciate your feedback.
Kind regards,
Advantage Finance
⭐⭐⭐⭐⭐
⭐⭐⭐⭐⭐
I had a very pleasant phone conversation with Ebony. The person I spoke with was friendly, professional and very helpful. They took the time to answer my questions clearly and made me feel valued as a customer. Excellent customer service.
September 2, 2026
Unprompted review
Reply from Advantage Finance
Thank you for taking the time to leave us a review. We will ensure Ebony receives your kind words.
Kind regards,
Advantage Finance
Mandi was very helpful and explained…
Mandi was very helpful and explained everything I didn't understand.
September 2, 2026
Unprompted review
Reply from Advantage Finance
Thank you for taking the time to leave us a review. We will ensure Mandi receives your kind words.
Kind regards,
Advantage Finance
Ebony was brilliant with my issues and…
Ebony was brilliant with my issues and very supportive very understanding 10/10
September 2, 2026
Unprompted review
Reply from Advantage Finance
Thank you for taking the time to leave us a review. We will ensure Ebony receives your kind words.
Kind regards,
Advantage Finance
The person I spoke too was outstanding…
The person I spoke too was outstanding patient, understanding and very polite.
September 2, 2026
Unprompted review
Reply from Advantage Finance
Thank you for taking the time to leave us a review.
We really appreciate your feedback—it’s great to hear that our team delivered a positive experience. We pride ourselves on providing excellent customer service, so it’s always rewarding to know our colleagues' efforts are making a difference.
Kind regards,
Advantage Finance
Always spoken too like a person.
Always spoken too like a person.
Always polite and understanding.
Always had great customer service.
September 1, 2026
Unprompted review
Reply from Advantage Finance
Thank you for taking the time to leave us a review.
We really appreciate your feedback—it’s great to hear that our team delivered a positive experience. We pride ourselves on providing excellent customer service, so it’s always rewarding to know our colleagues' efforts are making a difference.
Kind regards,
Advantage Finance
Reply from Advantage Finance
Thank you for taking the time to leave us a review, we really appreciate your feedback.
Kind regards,
Advantage Finance
I have been with the company over 2…
I have been with the company over 2 yeaars and they are so helpful when you need advice or support. They really go above and beyond. Mandi and the team provide excellent customer service. Thank you so much, I would highly recommend this company. 5 stars!!!!
August 31, 2026
Unprompted review
Reply from Advantage Finance
Thank you for taking the time to leave us a review.
We really appreciate your feedback—it’s great to hear that our team delivered a positive experience. We pride ourselves on providing excellent customer service, so it’s always rewarding to know our colleagues' efforts are making a difference.
Kind regards,
Advantage Finance
Very clear and patient
Very clear and patient. Came up with excellent resolution.
August 29, 2026
Unprompted review
Reply from Advantage Finance
Thank you for taking the time to leave us a review, we really appreciate your feedback.
Kind regards,
Advantage Finance
i have been through a really tough time…
i have been through a really tough time recently and was struggling with one of my payments i called and spoke to Rachel baker morton she was so kind and supportive as well as very understanding compassionate and extremely helpful it was really lovely to experience such kindness and help in what felt like a situation that was going to be quite difficult to get out of
thank you
August 29, 2026
Unprompted review
Reply from Advantage Finance
Sorry to hear you have been through a tough time.
We really appreciate your feedback—it’s great to hear that Rachel delivered a positive experience. We pride ourselves on providing excellent customer service, so it’s always rewarding to know our colleagues' efforts are making a difference.
We will be sure to pass on your kind words to Rachel.
Kind regards,
Advantage Finance
Reply from Advantage Finance
Thank you for taking the time to leave us a review, we really appreciate your feedback.
Kind regards,
Advantage Finance
Katie was very helpful and pleasant on…
Katie was very helpful and pleasant on our call. Couldn’t have asked for better service!
August 28, 2026
Unprompted review
Reply from Advantage Finance
Thank you for taking the time to leave us a review, we really appreciate your feedback.
Kind regards,
Advantage Finance
Jemma Patterson - five stars - brilliant
Jemma was more than helpful, she kept me informed every step of the way and made the whole process simple for me.
August 28, 2026
Unprompted review
Reply from Advantage Finance
Thank you for taking the time to leave us a review, we really appreciate your feedback.
Kind regards,
Advantage Finance
Very helpful whenever I call it’s…
Very helpful whenever I call it’s always easy to speak
August 28, 2026
Unprompted review
Reply from Advantage Finance
Thank you for taking the time to leave us a review, we really appreciate your feedback.
Kind regards,
Advantage Finance
Jordan was a pleasure to speak to
Jordan was gentle, kind and empathetic with good intention
August 27, 2026
Unprompted review
Reply from Advantage Finance
Thank you for taking the time to leave us a review, we really appreciate your feedback.
Kind regards,
Advantage Finance
Spoke to Katie r today
Spoke to Katie r today, lovely lady and helped me amazingly, very easy to change direct debit dates. Very lovely customer service adviser thank you
August 27, 2026
Unprompted review
Reply from Advantage Finance
Thank you for taking the time to leave us a review, we really appreciate your feedback.
Kind regards,
Advantage Finance
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.