1989 Austin mini front end repair. Plenty of communication throughout the whole process. Made me feel very involved. My car is a classic car so there were some unique aspects to the repair which I was... See more
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Location
Switch locationUnits 1 & 2 East Wolves Industrial Estate, London road, RH20 3AX Ashington, West Sussex, GB
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See what reviewers are saying
No one enjoys a car crash and it has been some decades since I last needed a body-shop etc and I was braced for the traditional long haul and disappointment, however, a very slick operation saw my dam... See more
Company replied
Poor customer service. Extremely poor communication. Complete lack of interest by receptionist. No schedule of works Receptionist thinks she runs enterprise car rental and can dictate how to speak t... See more
I just cannot fault these people. I first used them to replace a bumper on an old car I wanted to sell. They did a fantastic job very quickly. Due to this experience I asked my insurance company to... See more
Company replied
Company details
Written by the company
At AD Williams we know that being without your vehicle can be an inconvenience. That’s why we offer a hassle free service, completing every repair as quickly as possible whilst ensuring outstanding quality. It’s no accident that we are BSI accredited accident repair centres. We’ve been helping motorists get back on the road after accidents for more than 30 years. Our state of the art body shops are fully equipped to meet manufacturers’ standards for your peace of mind. We only use genuine replacement parts to maintain the safety, integrity (and value) of your vehicle. Our highly trained technicians’ workmanship is guaranteed for three years. We use the latest repair technology including Smart Repair (Small Medium Area Repair Technology) and tackle all types of repair including small scratches, dents, alloy wheel refurbishments and windscreen repairs. We’re a one stop shop for first class, rapid repairs and can manage all the insurance paperwork and negotiations on your behalf. Find our nearest garage to you.
Contact info
Units 1 & 2 East Wolves Industrial Estate, London road, RH20 3AX, Ashington, West Sussex, United Kingdom
- 01903 212060
4.7
Excellent
195 reviews
No history of asking for reviews
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A D Williams a positive experience
From the start I was informed about what will happen to my car. Damage was agreed. The courtsey driver was polite and very helpful.
The car retuned in an immaculate condition, again by the same courtsey driver. I left some trekking poles in the boot but Juliette was very helpful in organising the return so I could collect the next day.
October 8, 2024
Reply from AD Williams - Worthing
We really appreciate you taking the time to share your feedback with us, and it’s great to hear you received such a great level of customer service, if we can be of any further assistance please don’t hesitate to get in contact.
AD Williams Coachworks – Customer Care Team
Great customer service and repair's
Great customer service, also updated on the repairs daily. The colour match is perfect and the repairs are spot on. Thank you for doing a great job.
October 1, 2024
Reply from AD Williams - Worthing
We appreciate you taking the time to leave a review. Your feedback is very important to us.
If we can be of any further assistance, please don’t hesitate to contact us.
AD Williams Coachworks – Customer Care Team
Reply from AD Williams - Worthing
We appreciate you taking the time to leave a review. Your feedback is very important to us.
If we can be of any further assistance, please don’t hesitate to contact us.
AD Williams Coachworks – Customer Care Team
Efficient customer service contact.
Efficient customer service contact.
Vehicle returned in smart condition
September 25, 2024
Reply from AD Williams - Worthing
We really appreciate you taking the time to share your feedback with us, and it’s great to hear you received such a great level of customer service, if we can be of any further assistance please don’t hesitate to get in contact.
AD Williams Coachworks – Customer Care Team
Car front end repair
Arrangements to repair my car were done efficiently and promptly, and the work seems to have been carried out to a high standard. The only criticism is that the courtesy car could have been cleaner inside, and there was no handbook.
September 20, 2024
Reply from AD Williams - Worthing
We appreciate you taking the time to leave a review. Your feedback is very important to us.
If we can be of any further assistance, please don’t hesitate to contact us.
AD Williams Coachworks – Customer Care Team
Reply from AD Williams - Worthing
We appreciate you taking the time to leave a review. Your feedback is very important to us.
If we can be of any further assistance, please don’t hesitate to contact us.
AD Williams Coachworks – Customer Care Team
Reply from AD Williams - Worthing
We appreciate you taking the time to leave a review. Your feedback is very important to us.
If we can be of any further assistance, please don’t hesitate to contact us.
AD Williams Coachworks – Customer Care Team
Fabulous service!
Had an accident. Car was collected the next day by AD Williams for repair. 3 days later repairs are complete and car was delivered back. Staff went above and beyond - they noticed an additional problem with the car that wasn’t within their remit and called to let me know about the problem and how to get it sorted. Really great service. Very impressed.
September 9, 2024
Reply from AD Williams - Worthing
We really appreciate you taking the time to share your feedback with us, and it’s great to hear you received such a great level of customer service, if we can be of any further assistance please don’t hesitate to get in contact.
AD Williams Coachworks – Customer Care Team
They repaired my work van quickly…
They repaired my work van quickly efficiently and expertly without any fuss collecting and returning it to my yard
September 4, 2024
Reply from AD Williams - Worthing
We appreciate you taking the time to leave a review. Your feedback is very important to us.
If we can be of any further assistance, please don’t hesitate to contact us.
AD Williams Coachworks – Customer Care Team
Reply from AD Williams - Worthing
We appreciate you taking the time to leave a review. Your feedback is very important to us.
If we can be of any further assistance, please don’t hesitate to contact us.
AD Williams Coachworks – Customer Care Team
Well the job took a long time
Well the job took a long time. I had to send van back several times to get the door lock fixed.
The company kept the van for months not cleaning it and there was mould all over when it was returned.
My wife thought the delivery drivers very surly.
I would have liked the battery changrd as it was dead for months they have recharged it and haven't idea how long it will last
August 20, 2024
Reply from AD Williams - Worthing
We are sorry to read of your disappointment with AD Williams.
Please email feedback@adwilliams.net to discuss your concerns further.
Kind Regards
AD Williams Coachworks – Customer Care Team
Great communication and updates on how…
Great communication and updates on how repair was going.
August 19, 2024
Reply from AD Williams - Worthing
We appreciate you taking the time to leave a review. Your feedback is very important to us.
If we can be of any further assistance, please don’t hesitate to contact us.
AD Williams Coachworks – Customer Care Team
Very happy with my repair
August 13, 2024
Reply from AD Williams - Worthing
We appreciate you taking the time to leave a review. Your feedback is very important to us.
If we can be of any further assistance, please don’t hesitate to contact us.
AD Williams Coachworks – Customer Care Team
What an amazing garage and service job…
What an amazing garage and service job finished before original date very impressed
August 23, 2024
Reply from AD Williams - Worthing
We appreciate you taking the time to leave a review. Your feedback is very important to us.
If we can be of any further assistance, please don’t hesitate to contact us.
AD Williams Coachworks – Customer Care Team
Reply from AD Williams - Worthing
We appreciate you taking the time to leave a review. Your feedback is very important to us.
If we can be of any further assistance, please don’t hesitate to contact us.
AD Williams Coachworks – Customer Care Team
Reply from AD Williams - Worthing
We appreciate you taking the time to leave a review. Your feedback is very important to us.
If we can be of any further assistance, please don’t hesitate to contact us.
AD Williams Coachworks – Customer Care Team
Reply from AD Williams - Worthing
We appreciate you taking the time to leave a review. Your feedback is very important to us.
If we can be of any further assistance, please don’t hesitate to contact us.
AD Williams Coachworks – Customer Care Team
Reply from AD Williams - Worthing
We appreciate you taking the time to leave a review. Your feedback is very important to us.
If we can be of any further assistance, please don’t hesitate to contact us.
AD Williams Coachworks – Customer Care Team
The man who dropped the car off was…
The man who dropped the car off was very kind and helpful and took lots of pictures.
The repairs were fantastic and the office staff were kind and helpful
July 29, 2024
Reply from AD Williams - Worthing
We really appreciate you taking the time to share your feedback with us, and it’s great to hear you received such a great level of customer service, if we can be of any further assistance please don’t hesitate to get in contact.
AD Williams Coachworks – Customer Care Team
Good work and very helpful
July 26, 2024
Reply from AD Williams - Worthing
We appreciate you taking the time to leave a review. Your feedback is very important to us.
If we can be of any further assistance, please don’t hesitate to contact us.
AD Williams Coachworks – Customer Care Team
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