1989 Austin mini front end repair. Plenty of communication throughout the whole process. Made me feel very involved. My car is a classic car so there were some unique aspects to the repair which I was... See more
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Location
Switch locationUnits 1 & 2 East Wolves Industrial Estate, London road, RH20 3AX Ashington, West Sussex, GB
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See what reviewers are saying
No one enjoys a car crash and it has been some decades since I last needed a body-shop etc and I was braced for the traditional long haul and disappointment, however, a very slick operation saw my dam... See more
Company replied
Poor customer service. Extremely poor communication. Complete lack of interest by receptionist. No schedule of works Receptionist thinks she runs enterprise car rental and can dictate how to speak t... See more
I just cannot fault these people. I first used them to replace a bumper on an old car I wanted to sell. They did a fantastic job very quickly. Due to this experience I asked my insurance company to... See more
Company replied
Company details
Written by the company
At AD Williams we know that being without your vehicle can be an inconvenience. That’s why we offer a hassle free service, completing every repair as quickly as possible whilst ensuring outstanding quality. It’s no accident that we are BSI accredited accident repair centres. We’ve been helping motorists get back on the road after accidents for more than 30 years. Our state of the art body shops are fully equipped to meet manufacturers’ standards for your peace of mind. We only use genuine replacement parts to maintain the safety, integrity (and value) of your vehicle. Our highly trained technicians’ workmanship is guaranteed for three years. We use the latest repair technology including Smart Repair (Small Medium Area Repair Technology) and tackle all types of repair including small scratches, dents, alloy wheel refurbishments and windscreen repairs. We’re a one stop shop for first class, rapid repairs and can manage all the insurance paperwork and negotiations on your behalf. Find our nearest garage to you.
Contact info
Units 1 & 2 East Wolves Industrial Estate, London road, RH20 3AX, Ashington, West Sussex, United Kingdom
- 01903 212060
4.7
Excellent
195 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Great service from AD Williams
Great service from AD Williams
Incredibly quick turnaround on our rear bumper repair and fix of our radar system.
Collection and return was smooth and simple, would recommend to anyone needing their services.
July 12, 2024
Reply from AD Williams - Worthing
We really appreciate you taking the time to share your feedback with us, and it’s great to hear you received such a great level of customer service, if we can be of any further assistance please don’t hesitate to get in contact.
AD Williams Coachworks – Customer Care Team
They made the experience of repairing…
They made the experience of repairing my car very easy and straight forward. Would definitely recommend them to anyone.
July 12, 2024
Reply from AD Williams - Worthing
We appreciate you taking the time to leave a review. Your feedback is very important to us.
If we can be of any further assistance, please don’t hesitate to contact us.
AD Williams Coachworks – Customer Care Team
Friendly and efficient service
Friendly and efficient service. Good communication, was kept informed throughout tje repair process.
June 28, 2024
Reply from AD Williams - Worthing
We really appreciate you taking the time to share your feedback with us, and it’s great to hear you received such a great level of customer service, if we can be of any further assistance please don’t hesitate to get in contact.
AD Williams Coachworks – Customer Care Team
Great service, small detail of frustration
The work on the car looks good, all items have been replaced and the car had been washed. however I wasn’t impressed with what looks like a big muddy footprint on the inside of my rear passenger door. I think it was where someone had tried to push the seat back as this was stuck in the forward position.
The service was good though and good customer service.
Just would have been nice if they checked the smaller details before returning. Then they would get 5 stars
July 3, 2024
Reply from AD Williams - Worthing
We appreciate you taking the time to leave a review. Your feedback is very important to us.
If we can be of any further assistance, please don’t hesitate to contact us.
AD Williams Coachworks – Customer Care Team
Every thing was very easy with A D Williams
Every thing was very easy. A D Williams got in touch to arrange a day and time for my car to be collected.
Very polite staff both on phone and when they collected car.
A D Williams got in touch after they had repaired my car and brought it back to me.
The car looks like new both inside and out.
June 25, 2024
Reply from AD Williams - Worthing
We appreciate you taking the time to leave a review. Your feedback is very important to us.
If we can be of any further assistance, please don’t hesitate to contact us.
AD Williams Coachworks – Customer Care Team
Maz came to my home to collect my van…
Maz came to my home to collect my van and give me a courtesy van to swap over
I found him so helpful and he gave me plenty of time to swap all my belongings over
July 3, 2024
Unprompted review
Reply from AD Williams - Worthing
We appreciate you taking the time to leave a review. Your feedback is very important to us.
If we can be of any further assistance, please don’t hesitate to contact us.
AD Williams Coachworks – Customer Care Team
Excellent and efficient service
Excellent and efficient service. Body work repairs carried out to look like new. Car collected and returned in good times. Cleaned inside and out on return. Would thoroughly recommend
June 21, 2024
Reply from AD Williams - Worthing
Thank you for taking the time to leave such a fantastic review, we are delighted to hear of your positive experience at AD Williams. I have passed your comments on to the relevant site.
AD Williams Coachworks – Customer Care Team
Easy to deal with and very efficient
Easy to deal with and very efficient. Customer services excellent and explained everything clearly. Would highly recommend.
June 11, 2024
Reply from AD Williams - Worthing
We really appreciate you taking the time to share your feedback with us, and it’s great to hear you received such a great level of customer service, if we can be of any further assistance please don’t hesitate to get in contact.
AD Williams Coachworks – Customer Care Team
The company were super efficient…
The company were super efficient keeping us informed every step of the way. Most impressed
June 14, 2024
Reply from AD Williams - Worthing
We really appreciate you taking the time to share your feedback with us, and it’s great to hear you received such a great level of customer service, if we can be of any further assistance please don’t hesitate to get in contact.
AD Williams Coachworks – Customer Care Team
Reply from AD Williams - Worthing
We appreciate you taking the time to leave a review. Your feedback is very important to us.
If we can be of any further assistance, please don’t hesitate to contact us.
AD Williams Coachworks – Customer Care Team
Kind and helpful
June 11, 2024
Reply from AD Williams - Worthing
We appreciate you taking the time to leave a review. Your feedback is very important to us.
If we can be of any further assistance, please don’t hesitate to contact us.
AD Williams Coachworks – Customer Care Team
Excellent, efficient and professional service from start to finish. I was kept informed of the whole process by their very helpful staff. Highly recommend them.
Excellent service from start
June 7, 2024
Reply from AD Williams - Worthing
We really appreciate you taking the time to share your feedback with us, and it’s great to hear you received such a great level of customer service, if we can be of any further assistance please don’t hesitate to get in contact.
Kind Regards
AD Williams Coachworks – Customer Care Team
A D Williams 5 star rating
A D Williams collected my car when they said, did an excellent repair job and returned it when they said keeping me informed all the time
June 5, 2024
Reply from AD Williams - Worthing
We appreciate you taking the time to leave a review. Your feedback is very important to us.
If we can be of any further assistance, please don’t hesitate to contact us.
AD Williams Coachworks – Customer Care Team
Great service!
Did what they said they'd do, when they said they'd do it. And all with a fast turnaround. Thanks!
May 30, 2024
Reply from AD Williams - Worthing
We really appreciate you taking the time to share your feedback with us, and it’s great to hear you received such a great level of customer service, if we can be of any further assistance please don’t hesitate to get in contact.
AD Williams Coachworks – Customer Care Team
The car repair was handled very…
The car repair was handled very smoothly. I was contacted quickly and they were very helpful in all aspects of the repair. I was kept updated and was completed very quickly and the car returned cleaned and good as new.
May 22, 2024
Reply from AD Williams - Worthing
We really appreciate you taking the time to share your feedback with us, and it’s great to hear you received such a great level of customer service, if we can be of any further assistance please don’t hesitate to get in contact.
AD Williams Coachworks – Customer Care Team
Not very well valeted
Not very well valeted. Inside windscreen needs attention and general hovering.
May 22, 2024
Reply from AD Williams - Worthing
We appreciate you taking the time to leave a review. Your feedback is very important to us.
If we can be of any further assistance, please don’t hesitate to contact us.
AD Williams Coachworks – Customer Care Team
Kept me informed at every stage
Kept me informed at every stage - kept promises and did a great job on the repair.
May 16, 2024
Reply from AD Williams - Worthing
We really appreciate you taking the time to share your feedback with us, and it’s great to hear you received such a great level of customer service, if we can be of any further assistance please don’t hesitate to get in contact.
AD Williams Coachworks – Customer Care Team
Very friendly and informative
Very friendly and informative. Great service and an excellent repair. Returned our car promptly.
May 3, 2024
Reply from AD Williams - Worthing
We appreciate you taking the time to leave a review. Your feedback is very important to us.
If we can be of any further assistance, please don’t hesitate to contact us.
AD Williams Coachworks – Customer Care Team
Did what they said
Did what they said. On time. Good arrangements for drop off and collection
May 2, 2024
Reply from AD Williams - Worthing
We appreciate you taking the time to leave a review. Your feedback is very important to us.
If we can be of any further assistance, please don’t hesitate to contact us.
AD Williams Coachworks – Customer Care Team
Reply from AD Williams - Worthing
We appreciate you taking the time to leave a review. Your feedback is very important to us.
If we can be of any further assistance, please don’t hesitate to contact us.
AD Williams Coachworks – Customer Care Team
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