AD Williams - WorthingReviews 

195
TrustScore 4.5 out of 5

4.7

Units 1 & 2 East Wolves Industrial Estate, London road, RH20 3AX Ashington, West Sussex, GB


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Rated 5 out of 5 stars

1989 Austin mini front end repair. Plenty of communication throughout the whole process. Made me feel very involved. My car is a classic car so there were some unique aspects to the repair which I was... See more

Company replied

Rated 5 out of 5 stars

No one enjoys a car crash and it has been some decades since I last needed a body-shop etc and I was braced for the traditional long haul and disappointment, however, a very slick operation saw my dam... See more

Company replied

Rated 1 out of 5 stars

Poor customer service. Extremely poor communication. Complete lack of interest by receptionist. No schedule of works Receptionist thinks she runs enterprise car rental and can dictate how to speak t... See more

Rated 5 out of 5 stars

I just cannot fault these people. I first used them to replace a bumper on an old car I wanted to sell. They did a fantastic job very quickly. Due to this experience I asked my insurance company to... See more

Company replied


Company details

  1. Car Repair and Maintenance
  2. Auto Repair Shop
  3. Mechanic

Written by the company

At AD Williams we know that being without your vehicle can be an inconvenience. That’s why we offer a hassle free service, completing every repair as quickly as possible whilst ensuring outstanding quality. It’s no accident that we are BSI accredited accident repair centres. We’ve been helping motorists get back on the road after accidents for more than 30 years. Our state of the art body shops are fully equipped to meet manufacturers’ standards for your peace of mind. We only use genuine replacement parts to maintain the safety, integrity (and value) of your vehicle. Our highly trained technicians’ workmanship is guaranteed for three years. We use the latest repair technology including Smart Repair (Small Medium Area Repair Technology) and tackle all types of repair including small scratches, dents, alloy wheel refurbishments and windscreen repairs. We’re a one stop shop for first class, rapid repairs and can manage all the insurance paperwork and negotiations on your behalf. Find our nearest garage to you.


Contact info

  • Units 1 & 2 East Wolves Industrial Estate, London road, RH20 3AX, Ashington, West Sussex, United Kingdom

  • 01903 212060

4.7

Excellent

TrustScore 4.5 out of 5

195 reviews

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No history of asking for reviews

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4.7

All reviews

(195)

4 reviews in the last 12 months

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Rated 3 out of 5 stars

The repairs they did on my car was very…

The repairs they did on my car was very good, although the damage was very very minor. I am pleased with the repairs they completed.
The reason for the 3 star rating is trying to contact AD Williams on the phone can prove hard-work. I have found on a few occasions where i have tried to call, it has taken me up to 8 times attempts, before i have been able to reach someone who picks up the phone.
Otherwise once i did eventually make it through to someone (Hayley), she was very lovely and solved any questions i had.

February 23, 2022
Rated 5 out of 5 stars

Everyone at A D Williams were friendly…

Everyone at A D Williams were friendly and helpful, collected the van when they said they would, kept us updated and did a great repair.

Not their fault at all but our insurance company made us go through a company called Auxillis to organise or pretend to organise this, not really sure as they were so hopeless wish we could have just gone straight to A D Williams.

February 22, 2022
Rated 3 out of 5 stars

Good job terrible customer service

They did a good job fixing my van, but it took 2 months to complete. When the van was returned to me the emblems for the rear doors where left in the back for me to stick on. I queried the scratches on a door hinge and gap anomaly on the sliding door, only to be told by the delivery guy that he just delivers the vehicles not fixed them. They have terrible customer service and they never get back to you….unless they want payment

February 2, 2022
Rated 5 out of 5 stars

Car looks good as new

Car looks good as new. Good communication- they re-arranged for after Christmas when there was a delay getting a part from a supplier rather than risk me not having the car for a longer time which was very helpful.

January 12, 2022
Rated 1 out of 5 stars

Worthing branch poor customer service and repair

Car went here for an insurance repair, (the insurance company choose them). Had missed paintwork when dropped back. Spoken to like an idiot and told to shut up when I called to inform them it was not fully repaired. Collected the car and painted missed section however the trim was sprayed on the vehicle BADLY with lots of over spray and not removed and sprayed how it would of been if done properly the first time. Not happy at all, the operations manager contacted us via email admitting all the faults of the branch but has done absolutely nothing about it. Will not be taking my car back for a third shoddy repair and would not recommend this place to anyone! If your insurance comapny tries to palm you off with these jokers stear clear, seriously not worth the agrevation and grief on top of the stress and upset of being involved in an accident in the first place, just shocking.

November 26, 2021

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