Aegean Airlines Reviews 

No wifi though it advertises it, staff are rude unfriendly amd impatient flights are never on time

What the title says. No explanation given as why when asked, they kept insisting I book another day, fly to a different airport halfway across the country or cancel my return ticket as well and buy it back at a higher price than I paid for both tickets. They also cancelled the flight themselves without warning and I had to call, insist I get my flight refuned, the add ons also refunded, because at the start they told me they can refund the ticket only and I have to wait 30 WORKING days for a refund. Which means I'll get my money back in DECEMBER.

I am Greek. They intentionally raised their prices for tickets from Santorini to Athens when there were massive earthquakes in Santorini at the beginning of 2025, and people tried to escape in case the volcano erupted. They also raised their ticket prices from Athens to Thessaloniki and Thessaloniki to Athens (our two largest cities), as the railway connecting them closed down for ~2 months following the national tragedy of the Tempi incident (February 2023), where two trains collided causing the death of 57, +1 left still in a coma, and hundreds injured. They have not been supportive of their customers and of the people of Greece in times of needs, especially by taking advantage of the national tragedy of Tempi and the fear of the Santorini locals and tourists trying to escape the island, as the earthquakes might have caused a volcano eruption. Also, my nephew’s imaginary friend can build an app that functions better than Aegean’s. The airline is very bad at transferring fragile objects. They ruined two of my paintings.

It portrays itself as a full service airline. I booked a flight on Aegean which turned out to be flown as a code share on another airline. They ripped the whole wheelhouse of my suitcase out leaving a gaping hole in the suitcae. There is no Aegean rep in Corfu airport but a desk in the arrivals hall with a phone number on a sign. I spoke to customer service who said it was not a problem - I should just fill in the online claim form and I would be reimbursed. Far from!
I spend 30 minutes filling in all sorts of information, received a mail back asking for a photo of the bag and damage beside the bagage belt IN the arrivals hall in as proof that they were responsible. I have never heard this before (I have been 25 years in the airline industry) and asked where I could find this rule in their passenger information or in conditions of purchase. The reply was then - we will not cover take contact to the other airline".
I have neven been so disrespectful treated - Greek at its very worse.
Never again.

Don't buy the flight pass. This company has a good monopoly on the market so they get to walkover everyone and don't treat their clients good. flight pass was purchased, 7 flights left on it, the rep told us to book in the future and keep changing the date forward. Of course, when we decided to do that, it the system won't allow us. They claimed the policy changed "Last year" and there's nothing we can do. Shame aegean air. I'm sure The one star reviews here are not definitely a reflection of the bad customer services this company has.

I've been a member of miles and bonus for a long time. The past year, Aegean's customer service has severely declined. They promise upgrades that they never deliver, the staff in the lounge's reception is rude and above all the flight pass is daylight robbery. Both my partner and I were told by Aegean that as long as we book our flights before the pass expiry date we can then re-schedule them for a later date. So my partner had 7 flights left on his 12 flight pass (which by the way you need to pay 86 euros in taxes each time additionally, plus luggage) and before it expired they told him he had to use all the flights before the expiration without the possibility to re-schedule. So he lost 7 flights and they did not care. The customer service agent was very unhelpful and offered no help whatsoever.

Terrible customer service.

Racism against Arabic looking people.... pushed back at the end of the line for no reason... 3 different people travelling solo.
The staff in the airport was yelling a weird English, impossible to understand very rude.

The flight was late, I almost lost my other flight.

Travel on flight 3727 on the 14th of October with my little 6kg dog and 12 years old paid for a front seat just behind first class crew members extremely rude, unfriendly and non pet friendly the whole trip was uncomfortable tight seat then the first class passengers pushed her seat all the way back to sleep squeezing my carrier and invisible to see my pet it was an awful stressful trip I am a frequent flyer of aegean airlines, first time i traveled with my pet who is extremely quite and calm But after this trip I will never use Aegean airlines again I met all the rules and regulations just the plain and crew members make it impossible to use this airline I don’t pay for service to be mistreated and disrespected this is NOT a pet friendly airline the crew people felt unqualified inexperienced or just plain unhappy to be working for this company that reflected on the passengers

200eur en supplement a cause d une inversion nom prenom et la compagnie a annule mon boarding pass a l aeroport

After our flight was cancelled twice, Aegean rebooked us on a very early morning flight, despite us clearly explaining that we are traveling with two disabled children and this schedule is not manageable for our family.

There were better, more humane alternatives available, but they chose not to offer them. We now face unnecessary stress and extra costs because of their decision.

Aegean prioritised cost over care, and showed very little understanding or flexibility. A truly disappointing experience.

Forced delay of baggage transportation Comment:
On September 30, 2025, I traveled for business reasons from Athens to Baden-Baden, Germany (final destination) via Frankfurt on flight number A3 830 at 8:10
At 8:10, I noticed from the window that my suitcase, along with other suitcases on the airport trolley, was being removed from the plane.
I complained to the flight attendant that my suitcase did not get on the plane. The flight attendant lied to me that luggage is ALWAYS transported on the same plane on the same flight. Then the plane was delayed. Upon arriving in Frankfurt, I waited for my suitcase for 1 hour. Later, an airport employee approached and informed me that the suitcases had not arrived and that we had to make a statement.
He said that the luggage would arrive on the next flight around 18.55. I have called Aegean airlines customer services. They lied to me that my suitcase would arrive at 18.55 and would be IMMEDIATELY transferred to Baden-Baden, my final destination.
I received my suitcase 2 days late on October 2, 2025. My trip was business and inside my suitcase were my work things and special clothes for work with a contract from September 30, 2025. The result of the delay was that I lost 2 days of work. I have missed the prepaid train from Frankfurt to Baden-Baden and had to buy a new ticket. (50 euros). To incur essential expenses (much more than the 40 euros proposed by Aegean Airlines). Moral damage has been caused.
I believe that the delay of luggage is equivalent to a flight delay. In Germany, as in all EU countries, the General Law of the European Union No. 261/2004 applies. Airline passengers whose flights are delayed by three hours or more are entitled to financial compensation (Flugverspätung Entschädigung). 400 euros at least, how much for a distance of more than 1500 kilometers.
I claim compensation!

Horrendous seat pitch in economy - flew Athens to LHR and was the most uncomfortable I’ve ever been on a flight. Smallest seat pitch I’ve seen. Avoid (unless you’re really short!)

It should be called disaster airline. …they flew (55 minutes late from Frankfurt , forced me to pay 50 euros to check in my carry on bc they say it was few cm wider than thier stupid dimensions (I always use the same bag as carry on with other airlines)…so I had to get my bag and ran. I was at the counter 4( minutes before the flight they said too late to check in.. so I missed my second flight to Jordan . It is a scam airline, no reimbursement nothing.

Is one of the worst costumer services I ever experienced.
At the beginning of this month, because of a delay in one of their flights, we missed the second flight from Athens to London. They sent us to a hotel which was very nice, but because I went to talk to them, nobody ever approached me to let me know I was going to get something. They reschedule for the next day early morning ( which is also OK).
However, they told me "just take any taxi from the airport and then we will reimburse you". That never happened, I took te corresponding pictures of the ONLY receipts a taxi could ever give you, and for them that was not what they needed. Then, I claimed the proper EU 261 compensation for delay (400 EUR per passenger) and they only payed for one of the passengers, not everyone in the booking.
They make everything so difficult is annoying. I hope I don't have to take this airline ever.

Better to change name to alwayslateairlines

Please never travel with Aegean if you have a small pet in cabin. I travelled yesterday with my 3.5 kg maltese. I had all the proper paperwork and carrier but my dog was in distress and coughing at sone point and i just let his head ONLY out after asking the prople seating in my row front row and back row. Theur crew was the rudest people i have met. My dog dot nit leave the carrier but they forced me to close it and hear my dog in distress for 2h for no apparent reason than a miserable person having power. I alwsys follow all rules nut nit in the expense if a life.Please there are many more airlines out there to choose. Never aegean again.

Aegean air were in possession of my luggage when my luggage was damaged in transit. Despite reporting this at Heathrow airport as advised, I reached out to k2global who have said Aegean air never even reported the case to them.

The return trip and the crew Ath-Buh two days ago were impeccable! However the experience in Athens airport on security check not the best at all! They threw away all the water found in my bag even I have the right by their published rules to keep 1 litre with me and I explained them that I travelled by bus for 5 hours from Pyrgos and waited for another 6 hours until departure in Athens airport! I was very thirsty, was very hot so I needed to buy after a 0,5 l water at the departure gates paying 0,60 cents! And I travelled also with a cat with all her documents, passport, vet exams, vaccination and chip OK! But they forced me to take her out in a separate room even if we went through security gate before and they took out somewhere after her bag, for another check and she became very-very stressed! The woman there showed me a dirty towel to take her out from her special soft bag but I preferred to have scratches on my hand instead! The cat has EU passport and registered chip but they did not verify this! It seems they did not care at all about this situation and this was the worse experience I had there when returning! I could tell that woman to ask for her chief to show me this rule but I was also full of stress myself! Lack of empathy and understanding! I don`t know what other problems may have these people doing their job and I am not responsible but we are not machines! I wrote also the same message on their page on social media but they ignore it! So I will certainly reconsider if I will travel again by this way! No, I don`t see this to be pet friendly!

The airline was delayed i miss might flight.
And they charge me 480 Erous to put ne on the next flight. . My flight round trip was less rhinoplasty that.

The flight was delayed, then canceled, and finally, the suitcase was lost! Disastrous airline!!! TERRIBLE !!!