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Aeroflow Urology Reviews 691

•
TrustScore 5 out of 5

4.8

Medical Equipment Supplier
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Review summary

Created with AI, based on recent reviews

Evaluating 680 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products and the efficiency of the delivery service, noting that orders arrive on time and are well-packaged. Many appreciate the helpful and polite staff, who are readily available to answer questions and provide support, making the overall ordering process smooth and stress-free. However, some customers have experienced issues with ordering, such as needing to update documents unexpectedly or delays in receiving their shipments. A few also mentioned a desire for additional product options, like cleansing wipes, to be included in their deliveries.

What people talk about most

Product

Users describe positive interactions with product. Many reviewers praise the quality and effectiveness of the... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers consistently praise the fast and... See more

Service

Reviewers highlight positive aspects of service, expressing great satisfaction and gratitude. Customers... See more

Staff

Consumers consistently find staff to be positive. Many reviewers praise the employees for being professional,... See more

Order

People report positive experiences with order, highlighting the ease and convenience of the ordering process.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a few questions, called in the young lady helped me right away checking product information for me and answering all my questions. Was very polite and explained very well so I could understand.... See more

Company replied

Rated 5 out of 5 stars

The products I have had the opportunity to try have shown fantastic results. Even after needing to go to smaller size 'underpants' the customer service was above nice and understanding. When my produc... See more

Company replied

Rated 5 out of 5 stars

Anytime I talk to anyone on the phone, Everyone is always so super nice. I have never had a bad experience with Aeroflow. We are having problems trying to find a correct size right now and they are... See more

Rated 5 out of 5 stars

This opportunity is so great for people an families in my situation we just order what's needed and they will deliver your order right to your front door you also can have the same shipment for months... See more

Company replied

Company details

  1. Medical Equipment Supplier
  2. Hospital Equipment and Supplies Store
  3. Medical Supply Store

Written by the company

Aeroflow Urology is a national provider of insurance-covered, medical-grade incontinence supplies for both adults and children experiencing bladder leakage. We specialize in making it easy to receive essential bladder control products—such as children’s diapers and pull-ups (for ages 3+), as well as discreet adult briefs, diapers, and pull-ons—delivered directly to your home at no cost through insurance. • As a HITRUST-certified provider, we’re committed to protecting your personal health information while delivering high-quality medical products you can trust. Our knowledgeable, compassionate care team handles the details for you by navigating insurance requirements and managing all necessary paperwork, so you can receive your monthly supplies smoothly and stress-free. • Why Customers Choose Aeroflow Urology: Insurance-Covered Supplies, we work to maximize your benefits so eligible products are completely free. Convenient Home Delivery, reliable, fast shipping straight to your door. Trusted Nationwide, serving thousands of customers with personalized incontinence support. Dedicated Care Team, friendly specialists who guide you every step of the way. • Eligibility & Support: To see if you or a loved one qualifies for insurance-covered supplies, visit http://aeroflowurology.com/tp or call our care team at 844-276-5588. We’re here to help.

Contact info

4.8

Excellent

TrustScore 5 out of 5

691 reviews

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Replied to 91% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Well my experience is not good with incontinence

Well my experience is not good. I don’t mean my experience with the company , my experience with incontinence is not good. I hate it but thanks to aeroflow urology my situation has changed drastically I have the necessaryability to help avoid an accident and stay dry, thank you aeroflow you have saved a lot of embarrassment and laundry.

February 14, 2026
Unprompted review
Rated 5 out of 5 stars

shipping concern - box too heavy

They are helpful on answering questions we have. Lately been having issues reordering the site won't open. Also their was one big box that was heavyweight and hurt my back, postal worker she struggled with that heavyweight box. I been letting others know about this company they had no idea, I also informed the Elder Care to let their clients know.

February 2, 2026
Unprompted review
Rated 5 out of 5 stars

First of all I love the products that…

First of all I love the products that you offer, I've received samples from 2 other companies but they don't hold a candle to what you offer, and finally your staff and especially the managers that helped me resolve an issue of sending me the wrong order a couple of times and helped me to find a pad comparable to one that was no longer being used by your company, I was very impressed by the way your company and your managers helped me with that problem and I was very impressed, Thank You.

November 12, 2025
Unprompted review
Rated 4 out of 5 stars

When I was sent the wrong items…

When I was sent the wrong items Aeroflow picked them up and delivered the correct items.

October 8, 2025
Unprompted review
Aeroflow Urology logo

Reply from Aeroflow Urology

We're so happy to hear! If there is anyway we can improve your experience with us please give us a call at 844-276-5588 and one of our Continence Care Specialists will be happy to assist you!

Rated 4 out of 5 stars

I'm so very happy that there's products that saves me such embarrassment at this stage life. I just don't know how to get better absorbent out ot the diapers. It just didn't hold neither #1 nor #2.

I'm so very happy that there's products

February 14, 2026
Unprompted review
Aeroflow Urology logo

Reply from Aeroflow Urology

Thank you for your feedback! We would be happy to help you find different high-quality products that best fit your needs. Please give us a call at 844-276-5588 and one of our Continence Care Specialists will be happy to assist you!

Rated 5 out of 5 stars

Thank you



Thank you, Aeroflow, for your quick, reliable service and for being so easy to reach. My son absolutely loves the product, which says everything about both the quality and the care you provide. Ordering and delivery were simple to manage as well. Truly appreciate the excellent service.

February 14, 2026
Unprompted review
Rated 3 out of 5 stars

Reliable

Reliable
Aeroflow Urology is like a good friend that you can depend on when you need to be reminded about up coming events. Good quality products,thank you for always being on time.
HAPPY VALENTINES DAY

February 2, 2026
Unprompted review
Aeroflow Urology logo

Reply from Aeroflow Urology

Thank you for the kind words, Flora!

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