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Aeroflow Urology Reviews 691

•
TrustScore 5 out of 5

4.8

Medical Equipment Supplier
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Review summary

Created with AI, based on recent reviews

Evaluating 680 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products and the efficiency of the delivery service, noting that orders arrive on time and are well-packaged. Many appreciate the helpful and polite staff, who are readily available to answer questions and provide support, making the overall ordering process smooth and stress-free. However, some customers have experienced issues with ordering, such as needing to update documents unexpectedly or delays in receiving their shipments. A few also mentioned a desire for additional product options, like cleansing wipes, to be included in their deliveries.

What people talk about most

Product

Users describe positive interactions with product. Many reviewers praise the quality and effectiveness of the... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers consistently praise the fast and... See more

Service

Reviewers highlight positive aspects of service, expressing great satisfaction and gratitude. Customers... See more

Staff

Consumers consistently find staff to be positive. Many reviewers praise the employees for being professional,... See more

Order

People report positive experiences with order, highlighting the ease and convenience of the ordering process.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a few questions, called in the young lady helped me right away checking product information for me and answering all my questions. Was very polite and explained very well so I could understand.... See more

Company replied

Rated 5 out of 5 stars

The products I have had the opportunity to try have shown fantastic results. Even after needing to go to smaller size 'underpants' the customer service was above nice and understanding. When my produc... See more

Company replied

Rated 5 out of 5 stars

Anytime I talk to anyone on the phone, Everyone is always so super nice. I have never had a bad experience with Aeroflow. We are having problems trying to find a correct size right now and they are... See more

Rated 5 out of 5 stars

This opportunity is so great for people an families in my situation we just order what's needed and they will deliver your order right to your front door you also can have the same shipment for months... See more

Company replied

Company details

  1. Medical Equipment Supplier
  2. Hospital Equipment and Supplies Store
  3. Medical Supply Store

Written by the company

Aeroflow Urology is a national provider of insurance-covered, medical-grade incontinence supplies for both adults and children experiencing bladder leakage. We specialize in making it easy to receive essential bladder control products—such as children’s diapers and pull-ups (for ages 3+), as well as discreet adult briefs, diapers, and pull-ons—delivered directly to your home at no cost through insurance. • As a HITRUST-certified provider, we’re committed to protecting your personal health information while delivering high-quality medical products you can trust. Our knowledgeable, compassionate care team handles the details for you by navigating insurance requirements and managing all necessary paperwork, so you can receive your monthly supplies smoothly and stress-free. • Why Customers Choose Aeroflow Urology: Insurance-Covered Supplies, we work to maximize your benefits so eligible products are completely free. Convenient Home Delivery, reliable, fast shipping straight to your door. Trusted Nationwide, serving thousands of customers with personalized incontinence support. Dedicated Care Team, friendly specialists who guide you every step of the way. • Eligibility & Support: To see if you or a loved one qualifies for insurance-covered supplies, visit http://aeroflowurology.com/tp or call our care team at 844-276-5588. We’re here to help.

Contact info

4.8

Excellent

TrustScore 5 out of 5

691 reviews

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Replied to 91% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Whatever you need

Whatever you need, all you do is order it. And it's on the way. This is a great company and nice to do business with.

January 2, 2026
Unprompted review
Rated 5 out of 5 stars

The fact free product for loved ones is…

The fact free product for loved ones is available is amazing. The few times iv had issues iv carried and was helped 100% the customer care was kind on point extremely helpful and understanding. Highly recommend them to anyone who might be accepted or know someone. Definitely a company with a heart

February 2, 2026
Unprompted review
Rated 4 out of 5 stars

do not absorb urine very fast

do not absorb urine very fast . im less than 10 feet from bathroom and mornings i have to change clothes immediately. i also take
oxybutynin for the same reason. usually just
happens in morning i dont agree with maxsorb technology. there is omni odor guard which doesnt eliminate odor because i can still smell accidents.

February 14, 2026
Unprompted review
Aeroflow Urology logo

Reply from Aeroflow Urology

Hi Patricia! We are sorry to hear you are dissatisfied with the products you have received from us so far. We would be happy to help you find different high-quality products that best fit your needs. Please give us a call at 844-276-5588 and one of our Continence Care Specialists will be happy to assist you!

Rated 4 out of 5 stars

I like the briefs that I got sent to…

I like the briefs that I got sent to me. They fit just right not to big or to small.As far as I can tell they are absorbent. They sent me plenty to wear so I can change the pullup as often as I have an accident. Thank you aeroflo

February 13, 2026
Unprompted review
Aeroflow Urology logo

Reply from Aeroflow Urology

Thank you for the wonderful feedback, Judy! If there is anyway we can improve your experience with us please give us a call at 844-276-5588 and one of our Continence Care Specialists will be happy to assist you!

Rated 5 out of 5 stars

Good people

I love working with these people. They are great people and they keep everything discreet. They put everything in boxes. They don't let you know anything that comes in it except for what is yours and what is going on. Thank you for that guys

February 2, 2026
Unprompted review
Rated 5 out of 5 stars

Well whenever I forget to call to…

Well whenever I forget to call to reorder they will call text or leave me a voicemail to remind me and always so very polite and pleasant and patient the phone ,quick delivery all in they one of the best services ever thank goodness they are

January 14, 2026
Unprompted review

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