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Review summary

Created with AI, based on recent reviews

Evaluating 680 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products and the efficiency of the delivery service, noting that orders arrive on time and are well-packaged. Many appreciate the helpful and polite staff, who are readily available to answer questions and provide support, making the overall ordering process smooth and stress-free. However, some customers have experienced issues with ordering, such as needing to update documents unexpectedly or delays in receiving their shipments. A few also mentioned a desire for additional product options, like cleansing wipes, to be included in their deliveries.

What people talk about most

Product

Users describe positive interactions with product. Many reviewers praise the quality and effectiveness of the... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers consistently praise the fast and... See more

Service

Reviewers highlight positive aspects of service, expressing great satisfaction and gratitude. Customers... See more

Staff

Consumers consistently find staff to be positive. Many reviewers praise the employees for being professional,... See more

Order

People report positive experiences with order, highlighting the ease and convenience of the ordering process.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a few questions, called in the young lady helped me right away checking product information for me and answering all my questions. Was very polite and explained very well so I could understand.... See more

Company replied

Rated 5 out of 5 stars

The products I have had the opportunity to try have shown fantastic results. Even after needing to go to smaller size 'underpants' the customer service was above nice and understanding. When my produc... See more

Company replied

Rated 5 out of 5 stars

Anytime I talk to anyone on the phone, Everyone is always so super nice. I have never had a bad experience with Aeroflow. We are having problems trying to find a correct size right now and they are... See more

Rated 5 out of 5 stars

This opportunity is so great for people an families in my situation we just order what's needed and they will deliver your order right to your front door you also can have the same shipment for months... See more

Company replied


Company details

  1. Medical Equipment Supplier
  2. Hospital Equipment and Supplies Store
  3. Medical Supply Store

Written by the company

Aeroflow Urology is a national provider of insurance-covered, medical-grade incontinence supplies for both adults and children experiencing bladder leakage. We specialize in making it easy to receive essential bladder control products—such as children’s diapers and pull-ups (for ages 3+), as well as discreet adult briefs, diapers, and pull-ons—delivered directly to your home at no cost through insurance. • As a HITRUST-certified provider, we’re committed to protecting your personal health information while delivering high-quality medical products you can trust. Our knowledgeable, compassionate care team handles the details for you by navigating insurance requirements and managing all necessary paperwork, so you can receive your monthly supplies smoothly and stress-free. • Why Customers Choose Aeroflow Urology: Insurance-Covered Supplies, we work to maximize your benefits so eligible products are completely free. Convenient Home Delivery, reliable, fast shipping straight to your door. Trusted Nationwide, serving thousands of customers with personalized incontinence support. Dedicated Care Team, friendly specialists who guide you every step of the way. • Eligibility & Support: To see if you or a loved one qualifies for insurance-covered supplies, visit http://aeroflowurology.com/tp or call our care team at 844-276-5588. We’re here to help.


Contact info

4.8

Excellent

TrustScore 5 out of 5

691 reviews

5-star
4-star
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1-star

Replied to 91% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

It went right to Tell me about your…

It went right to Tell me about your experience. So I never got to see anything.

February 14, 2026
Unprompted review
Aeroflow Urology logo

Reply from Aeroflow Urology

Hi Barbara, if you would like to change your review you can edit your review through your Trustpilot account!

Rated 5 out of 5 stars

Easiest experience ever

Easiest experience ever. I work in a pediatric office and see how easy it is and how minimal the paperwork is. I also am a parent and that process and paperwork is even easier. Best company

February 15, 2026
Unprompted review
Rated 5 out of 5 stars

They are always on time even through…

They are always on time even through the bad weather we had. They always put the box on my carport instead of beside the mailbox like the mail people have been doing instead of coming up to the house 200 ft away from the road. Its very nice of them. I cant carry a box. I have to open it and take stuff in separate so it neans a lot that they do that. It saves me much trouble and the products inside are not damaged by rain or snow.The products are wonderful quality and I get all I need. Im diabetic and a few other things. I can't work so I cant afford to buy all this stuff I get. It is a godsend that I saw the online ad and got signed up. Thank you very much for helping people like me that dont get any help and cant afford the products you give us

February 10, 2026
Unprompted review
Rated 5 out of 5 stars

Above and beyond ..Awesome customer service!

My experience with Aeroflow has been pretty good so far. We became customers late last year. For quite sometime I had been trying to find a company who worked with Hawaii and i had what i needed. I called many companies with no success. Aeroflow went above and beyond aftet i phoned them.. I asked if they carried the specific briefs my nephew needed. They did not. I was unaware that they hustled and got it for us until I received a call from them about a month and a half later! Pat Huskins and the team whi manages our account are awesome! They respond to any concerns promptly and I always see a smile through our phone & email conversations. I appreciate all you do! Thank you!

February 14, 2026
Unprompted review
Rated 5 out of 5 stars

For over 3 years of usage

For over 3 years of usage, the quality of the products is consistently great, but what I love most is the convenience. Every month, they deliver my supplies exactly on time. I don't have to jump through hoops or log into a complicated website; I simply click the text message they send to confirm I want my delivery, and that’s it! It is completely stress-free and reliable.

January 1, 2026
Unprompted review
Rated 3 out of 5 stars

I don't like that their products are…replaceed

I don't like that their products are supposed to be tenas but I bought same package at store and theirs are cheaper and got the month of February the worst didn't last 15 days called them and said a mistake but I am thinking of changing companies

February 12, 2026
Unprompted review
Aeroflow Urology logo

Reply from Aeroflow Urology

Hi Tina, we're sorry to hear that the products you received did not work out. We would be happy to assist you in finding a new high-quality product from our selection of medical grade incontinence products that best fit your needs. If you give us a call at 844-276-5588 one of Continence Care Specialists will be happy to assist you!

Rated 4 out of 5 stars

I am still pleased about this service

I am still pleased about this service. So happy!

February 15, 2026
Unprompted review
Aeroflow Urology logo

Reply from Aeroflow Urology

Thank you for your feedback, Janis! If there is anyway we can improve your experience with us, please give us a call at 844-276-5588 and one of our Continence Care Specialists will be happy to assist you!

Rated 5 out of 5 stars

I am so glad I found Aeroflow

I am so glad I found Aeroflow. They really took care of everything. Even getting doctors approval so it's covered on my United health insurance.
They ship fast and always check in with me.....I would really tell anyone to go through them. They are the best.

February 14, 2026
Unprompted review

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