I had a few questions, called in the young lady helped me right away checking product information for me and answering all my questions. Was very polite and explained very well so I could understand.... See more
Company replied
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Aeroflow Urology is a national provider of insurance-covered, medical-grade incontinence supplies for both adults and children experiencing bladder leakage. We specialize in making it easy to receive essential bladder control products—such as children’s diapers and pull-ups (for ages 3+), as well as discreet adult briefs, diapers, and pull-ons—delivered directly to your home at no cost through insurance. • As a HITRUST-certified provider, we’re committed to protecting your personal health information while delivering high-quality medical products you can trust. Our knowledgeable, compassionate care team handles the details for you by navigating insurance requirements and managing all necessary paperwork, so you can receive your monthly supplies smoothly and stress-free. • Why Customers Choose Aeroflow Urology: Insurance-Covered Supplies, we work to maximize your benefits so eligible products are completely free. Convenient Home Delivery, reliable, fast shipping straight to your door. Trusted Nationwide, serving thousands of customers with personalized incontinence support. Dedicated Care Team, friendly specialists who guide you every step of the way. • Eligibility & Support: To see if you or a loved one qualifies for insurance-covered supplies, visit http://aeroflowurology.com/tp or call our care team at 844-276-5588. We’re here to help.
65 Beale Road, 28704, Arden, United States
Replied to 91% of negative reviews
Typically replies within 1 week
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Everything from start to finish was great. I also needed to change the brand of diapers I first received due to my son's incontinence levels and the customer service rep was super friendly and had my stuff shipped out within 48 hours advised me how I can return the ones I had and they ended up letting me keep those as well. The agent also recommended some add-ons that would help best with my son's needs that has helped me out tremendously and been literally a lifesaver. 10 stars all the way around!
Aeroflo have always been on time with my products. They have good quality products and the staff is wonderful 😃
Come on time get what i need an get information when it’s delivered
For some reason they always have a hard time get a hold of my doctors about my incontinence order they said they emailed m doctor with no response so when I seen my doctor last week I asked her about it and she looked thru her orders and said she never received and email from you guys pertaining to my order would like to come to a conclusion about this so I can get order on a regular basis. My doctor never received no fax from you guys about my order so now im gonna have to have a new script wrote again just gets old having to go they this on every order . Not sure of the date I'll have to look it up

Reply from Aeroflow Urology
It’s so easy to sign up for this program and everyone is very polite and professional at the same time. And the deliveries are on time every month!
After being a customer for close to a year, my account cannot be found. I could not have gotten these products from your company without my Dr consent. Medicaid hasn't had a problem paying for products so how is it my new address in Alaska has been lost..as if never had an account. I'm so disappointed

Reply from Aeroflow Urology
I thank you that I receive my supplies on time.
I have been reaching out because I need cleansing wipes added to my order with delivery.
I really need cleaning wipes on my order list & added to my delivery the last delivery ASAP
Thank you
Ms Moore
Anytime I talk to anyone on the phone, Everyone is always so super nice. I have never had a bad experience with Aeroflow. We are having problems trying to find a correct size right now and they are being so patient, and understanding.
I am so glad that this is the company that we get his incontinent supplies through.
Thank you for having the best customer service hands down.
The lady that I spoke with was very friendly and courteous.
Great expedited process on the orders. No complaints!

Reply from Aeroflow Urology
You guys are so dependable. Thank you for all that you do! Everything is so easy and timely.
Delivery was on time and there comfortable. But I am almost out of the pads
I never can order supplies through my son account

Reply from Aeroflow Urology
I love the privacy. Anytime I've had to speak to some over the phone they have been so friendly. I do wish the diapers were better. they leak and don't fit very well. Over all a pleasant experience!

Reply from Aeroflow Urology
I just like how everyone is helpful and drete about everything and about the items you get.

Reply from Aeroflow Urology
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