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Review summary

Created with AI, based on recent reviews

Evaluating 680 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products and the efficiency of the delivery service, noting that orders arrive on time and are well-packaged. Many appreciate the helpful and polite staff, who are readily available to answer questions and provide support, making the overall ordering process smooth and stress-free. However, some customers have experienced issues with ordering, such as needing to update documents unexpectedly or delays in receiving their shipments. A few also mentioned a desire for additional product options, like cleansing wipes, to be included in their deliveries.

What people talk about most

Product

Users describe positive interactions with product. Many reviewers praise the quality and effectiveness of the... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers consistently praise the fast and... See more

Service

Reviewers highlight positive aspects of service, expressing great satisfaction and gratitude. Customers... See more

Staff

Consumers consistently find staff to be positive. Many reviewers praise the employees for being professional,... See more

Order

People report positive experiences with order, highlighting the ease and convenience of the ordering process.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a few questions, called in the young lady helped me right away checking product information for me and answering all my questions. Was very polite and explained very well so I could understand.... See more

Company replied

Rated 5 out of 5 stars

The products I have had the opportunity to try have shown fantastic results. Even after needing to go to smaller size 'underpants' the customer service was above nice and understanding. When my produc... See more

Company replied

Rated 5 out of 5 stars

Anytime I talk to anyone on the phone, Everyone is always so super nice. I have never had a bad experience with Aeroflow. We are having problems trying to find a correct size right now and they are... See more

Rated 5 out of 5 stars

This opportunity is so great for people an families in my situation we just order what's needed and they will deliver your order right to your front door you also can have the same shipment for months... See more

Company replied


Company details

  1. Medical Equipment Supplier
  2. Hospital Equipment and Supplies Store
  3. Medical Supply Store

Written by the company

Aeroflow Urology is a national provider of insurance-covered, medical-grade incontinence supplies for both adults and children experiencing bladder leakage. We specialize in making it easy to receive essential bladder control products—such as children’s diapers and pull-ups (for ages 3+), as well as discreet adult briefs, diapers, and pull-ons—delivered directly to your home at no cost through insurance. • As a HITRUST-certified provider, we’re committed to protecting your personal health information while delivering high-quality medical products you can trust. Our knowledgeable, compassionate care team handles the details for you by navigating insurance requirements and managing all necessary paperwork, so you can receive your monthly supplies smoothly and stress-free. • Why Customers Choose Aeroflow Urology: Insurance-Covered Supplies, we work to maximize your benefits so eligible products are completely free. Convenient Home Delivery, reliable, fast shipping straight to your door. Trusted Nationwide, serving thousands of customers with personalized incontinence support. Dedicated Care Team, friendly specialists who guide you every step of the way. • Eligibility & Support: To see if you or a loved one qualifies for insurance-covered supplies, visit http://aeroflowurology.com/tp or call our care team at 844-276-5588. We’re here to help.


Contact info

4.8

Excellent

TrustScore 5 out of 5

691 reviews

5-star
4-star
3-star
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1-star

Replied to 91% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Everything from start to finish was…

Everything from start to finish was great. I also needed to change the brand of diapers I first received due to my son's incontinence levels and the customer service rep was super friendly and had my stuff shipped out within 48 hours advised me how I can return the ones I had and they ended up letting me keep those as well. The agent also recommended some add-ons that would help best with my son's needs that has helped me out tremendously and been literally a lifesaver. 10 stars all the way around!

February 11, 2026
Unprompted review
Rated 4 out of 5 stars

Always having what I need

January 29, 2026
Unprompted review
Aeroflow Urology logo

Reply from Aeroflow Urology

Thank you for your feedback! If we can improve your experience with us in anyway please give us a call at 844-276-5588 and one of our Continence Care Specialists will be happy to assist you!

Rated 3 out of 5 stars

For some reason they always have a hard…

For some reason they always have a hard time get a hold of my doctors about my incontinence order they said they emailed m doctor with no response so when I seen my doctor last week I asked her about it and she looked thru her orders and said she never received and email from you guys pertaining to my order would like to come to a conclusion about this so I can get order on a regular basis. My doctor never received no fax from you guys about my order so now im gonna have to have a new script wrote again just gets old having to go they this on every order . Not sure of the date I'll have to look it up

January 19, 2026
Unprompted review
Aeroflow Urology logo

Reply from Aeroflow Urology

Hi Lisa, we're sorry to hear about your experience with us so far. We would love to look further into this and find a solution. We have requested your information for our team to reach out to you to further assist you!

Rated 1 out of 5 stars

Disappointed…

After being a customer for close to a year, my account cannot be found. I could not have gotten these products from your company without my Dr consent. Medicaid hasn't had a problem paying for products so how is it my new address in Alaska has been lost..as if never had an account. I'm so disappointed

February 18, 2026
Unprompted review
Aeroflow Urology logo

Reply from Aeroflow Urology

Hi Robin, we are sorry to hear about your experience with us so far. We would love to look into this further. Our team has requested your information to further assist you to help resolve this issue as soon as possible!

Rated 5 out of 5 stars

Excellent company!

Anytime I talk to anyone on the phone, Everyone is always so super nice. I have never had a bad experience with Aeroflow. We are having problems trying to find a correct size right now and they are being so patient, and understanding.
I am so glad that this is the company that we get his incontinent supplies through.
Thank you for having the best customer service hands down.

February 18, 2026
Unprompted review
Rated 1 out of 5 stars

Doesn’t let me order things in my sons profile

I never can order supplies through my son account

February 16, 2026
Unprompted review
Aeroflow Urology logo

Reply from Aeroflow Urology

Hi Johaana, we're sorry that you are dissatisfied with our service so far. We would love to be able to fix any issue you may have! If you give us a call at 844-276-5588, one of our Continence Care Specialists would be happy to assist you! Our office is open Monday-Friday 8am-6pm EST.

Rated 4 out of 5 stars

I love the privacy

I love the privacy. Anytime I've had to speak to some over the phone they have been so friendly. I do wish the diapers were better. they leak and don't fit very well. Over all a pleasant experience!

February 17, 2025
Unprompted review
Aeroflow Urology logo

Reply from Aeroflow Urology

Thank you for your feedback! We would be happy to assist you in finding a different product that best fits your needs from our selection of high-quality products. Please give us a call at 844-276-5588 and one of our Continence Care Specialists will be happy to assist you!

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