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Aeroflow Urology Reviews 691

•
TrustScore 5 out of 5

4.8

Medical Equipment Supplier
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Review summary

Created with AI, based on recent reviews

Evaluating 680 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products and the efficiency of the delivery service, noting that orders arrive on time and are well-packaged. Many appreciate the helpful and polite staff, who are readily available to answer questions and provide support, making the overall ordering process smooth and stress-free. However, some customers have experienced issues with ordering, such as needing to update documents unexpectedly or delays in receiving their shipments. A few also mentioned a desire for additional product options, like cleansing wipes, to be included in their deliveries.

What people talk about most

Product

Users describe positive interactions with product. Many reviewers praise the quality and effectiveness of the... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers consistently praise the fast and... See more

Service

Reviewers highlight positive aspects of service, expressing great satisfaction and gratitude. Customers... See more

Staff

Consumers consistently find staff to be positive. Many reviewers praise the employees for being professional,... See more

Order

People report positive experiences with order, highlighting the ease and convenience of the ordering process.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a few questions, called in the young lady helped me right away checking product information for me and answering all my questions. Was very polite and explained very well so I could understand.... See more

Company replied

Rated 5 out of 5 stars

The products I have had the opportunity to try have shown fantastic results. Even after needing to go to smaller size 'underpants' the customer service was above nice and understanding. When my produc... See more

Company replied

Rated 5 out of 5 stars

Anytime I talk to anyone on the phone, Everyone is always so super nice. I have never had a bad experience with Aeroflow. We are having problems trying to find a correct size right now and they are... See more

Rated 5 out of 5 stars

This opportunity is so great for people an families in my situation we just order what's needed and they will deliver your order right to your front door you also can have the same shipment for months... See more

Company replied

Company details

  1. Medical Equipment Supplier
  2. Hospital Equipment and Supplies Store
  3. Medical Supply Store

Written by the company

Aeroflow Urology is a national provider of insurance-covered, medical-grade incontinence supplies for both adults and children experiencing bladder leakage. We specialize in making it easy to receive essential bladder control products—such as children’s diapers and pull-ups (for ages 3+), as well as discreet adult briefs, diapers, and pull-ons—delivered directly to your home at no cost through insurance. • As a HITRUST-certified provider, we’re committed to protecting your personal health information while delivering high-quality medical products you can trust. Our knowledgeable, compassionate care team handles the details for you by navigating insurance requirements and managing all necessary paperwork, so you can receive your monthly supplies smoothly and stress-free. • Why Customers Choose Aeroflow Urology: Insurance-Covered Supplies, we work to maximize your benefits so eligible products are completely free. Convenient Home Delivery, reliable, fast shipping straight to your door. Trusted Nationwide, serving thousands of customers with personalized incontinence support. Dedicated Care Team, friendly specialists who guide you every step of the way. • Eligibility & Support: To see if you or a loved one qualifies for insurance-covered supplies, visit http://aeroflowurology.com/tp or call our care team at 844-276-5588. We’re here to help.

Contact info

4.8

Excellent

TrustScore 5 out of 5

691 reviews

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Replied to 91% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

i just started receiving pullups from…

i just started receiving pullups from yall and i could not be more thankful yall have helped me and my family out so much and for that i will always be grateful

December 1, 2025
Unprompted review
Aeroflow Urology logo

Reply from Aeroflow Urology

Thank you for the great feedback, Stephanie!

Rated 5 out of 5 stars

Positive Feedback

Easy to order. Reminders to order each month are helpful. I have never had a problem with any orders for the last 3 years.

February 17, 2026
Unprompted review
Aeroflow Urology logo

Reply from Aeroflow Urology

Thank you for the great feedback, Shelly!

Rated 5 out of 5 stars

VIP treatment

Being a special needs mom is a superhero task, I love the fact that I can order my supplies very easily 1 click and done. And let's not forget about all of the money I save and do use to make special memories with my little nugget. Thanks Aeroflow! In my world of uncertainty I can count on you to deliver quality products and fast shipping.

February 17, 2026
Unprompted review
Rated 4 out of 5 stars

Good experience

Great experience, so grateful for all of the products (diapers, pads for the bed, gloves) you guys help with each month - only thing I would maybe consider is higher quality diapers - or a size between 4/5t and youth small. But other than that, we can actually get through a month and not worry about falling behind on that. Thank you!!

December 31, 2025
Unprompted review
Aeroflow Urology logo

Reply from Aeroflow Urology

Thank you for your feedback, Morgan! We would be happy to help you find a different high-quality product that best fits your child and their needs. Please give us a call at 844-276-5588 and one of our Continence Care Specialists will be happy to assist you!

Rated 4 out of 5 stars

Everything is great the representatives…

Everything is great the representatives and everything the product sometimes isn't 100% of the par on the bladder pads sometimes the elastic is not sewn in on one side so it shifts but other than that it's a great product

February 13, 2026
Unprompted review
Aeroflow Urology logo

Reply from Aeroflow Urology

Thank you for your feedback, Shannon! We would be happy to assist you in finding a different product that best fits your needs from our selection of high-quality products. Please give us a call at 844-276-5588 and one of our Continence Care Specialists will be happy to assist you!

Rated 5 out of 5 stars

Great service

They were quick about getting approval from j in surance and contacting my doctor to request required information and getting products shipped out to me. Great service

February 11, 2026
Unprompted review
Rated 5 out of 5 stars

Great work

This buissness is the greatest that I've had the experience to do business with i just love Aeroflo

February 16, 2026
Unprompted review
Rated 3 out of 5 stars

Took forever to find the right product…

Took forever to find the right product for me, then you discontinued it. Again, Took quite awhile to find another product. But they are cheaply made. Very disappointing. I would switch companies if it wasn't such a pain!

February 20, 2025
Unprompted review
Aeroflow Urology logo

Reply from Aeroflow Urology

Hi Susan, we're sorry to hear that your experience with us was not up to our high-standards of care. We would be happy to assist you in finding a new high-quality product covered by your insurance! Please give us a call at 844-276-5588 and one of our Continence Care Specialists will be happy to assist you in finding the best solution!

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