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Review summary

Created with AI, based on recent reviews

Evaluating 680 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products and the efficiency of the delivery service, noting that orders arrive on time and are well-packaged. Many appreciate the helpful and polite staff, who are readily available to answer questions and provide support, making the overall ordering process smooth and stress-free. However, some customers have experienced issues with ordering, such as needing to update documents unexpectedly or delays in receiving their shipments. A few also mentioned a desire for additional product options, like cleansing wipes, to be included in their deliveries.

What people talk about most

Product

Users describe positive interactions with product. Many reviewers praise the quality and effectiveness of the... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers consistently praise the fast and... See more

Service

Reviewers highlight positive aspects of service, expressing great satisfaction and gratitude. Customers... See more

Staff

Consumers consistently find staff to be positive. Many reviewers praise the employees for being professional,... See more

Order

People report positive experiences with order, highlighting the ease and convenience of the ordering process.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a few questions, called in the young lady helped me right away checking product information for me and answering all my questions. Was very polite and explained very well so I could understand.... See more

Company replied

Rated 5 out of 5 stars

The products I have had the opportunity to try have shown fantastic results. Even after needing to go to smaller size 'underpants' the customer service was above nice and understanding. When my produc... See more

Company replied

Rated 5 out of 5 stars

Anytime I talk to anyone on the phone, Everyone is always so super nice. I have never had a bad experience with Aeroflow. We are having problems trying to find a correct size right now and they are... See more

Rated 5 out of 5 stars

This opportunity is so great for people an families in my situation we just order what's needed and they will deliver your order right to your front door you also can have the same shipment for months... See more

Company replied


Company details

  1. Medical Equipment Supplier
  2. Hospital Equipment and Supplies Store
  3. Medical Supply Store

Written by the company

Aeroflow Urology is a national provider of insurance-covered, medical-grade incontinence supplies for both adults and children experiencing bladder leakage. We specialize in making it easy to receive essential bladder control products—such as children’s diapers and pull-ups (for ages 3+), as well as discreet adult briefs, diapers, and pull-ons—delivered directly to your home at no cost through insurance. • As a HITRUST-certified provider, we’re committed to protecting your personal health information while delivering high-quality medical products you can trust. Our knowledgeable, compassionate care team handles the details for you by navigating insurance requirements and managing all necessary paperwork, so you can receive your monthly supplies smoothly and stress-free. • Why Customers Choose Aeroflow Urology: Insurance-Covered Supplies, we work to maximize your benefits so eligible products are completely free. Convenient Home Delivery, reliable, fast shipping straight to your door. Trusted Nationwide, serving thousands of customers with personalized incontinence support. Dedicated Care Team, friendly specialists who guide you every step of the way. • Eligibility & Support: To see if you or a loved one qualifies for insurance-covered supplies, visit http://aeroflowurology.com/tp or call our care team at 844-276-5588. We’re here to help.


Contact info

4.8

Excellent

TrustScore 5 out of 5

691 reviews

5-star
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1-star

Replied to 91% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Aeroflow makes sure you get your order…

Aeroflow makes sure you get your order on time...the mobile app is useful for reordering your products also ...Aeroflow customer care service is the best and I love my products thank you Aeroflow for my every day needs ❤️ my experience with aeroflow #excellent!!!

February 16, 2026
Unprompted review
Rated 4 out of 5 stars

Not Covered Through My Medicare Part C?!

I had no issues getting my supplies until my Medicaid Insurance ended when my Medicare and Supplemental Part C SNP Coverage began. I don’t understand why this isn’t covered through my supplemental Medicare coverage! It seems that things like this should be covered through this program. Especially for people who are elderly or disabled on a fixed income!

February 1, 2026
Unprompted review
Aeroflow Urology logo

Reply from Aeroflow Urology

Hi Donna, we definitely understand your frustration and hear your feedback. Unfortunately eligibility with us is dependent on your individual insurance's coverage. We recommend contacting your insurance provider directly to discuss your benefits and coverage!

Rated 5 out of 5 stars

Love aeroflow so much

Love aeroflow so much! I couldn't be happier to have found out about this service! It has saved me not only tons of money but also the stress and worry of how I'm going to get the supplies needed! It's so easy to get signed up and order! Then even easier to stay on top of my monthly orders! Customer service is always so easy to connect with and very helpful! I couldn't say more good things about this service, it's truly been a huge help in my home!

February 16, 2026
Unprompted review
Aeroflow Urology logo

Reply from Aeroflow Urology

Thank you for your kind words and for taking the time to share your experience! We are so happy to have been of help. We’d love the opportunity to feature your testimonial! If you're interested, please take a moment to complete our Customer Testimonial Consent Form here:

https://wme8t18zqf0.typeform.com/customerconsent?typeform-source=www.google.com

Rated 5 out of 5 stars

Only company willing to consistently assist.

Despite the fact none of the local pharmacies were interested in a consistent $150 monthly profit, Aeroflow in another state was willing & able to get pull ups & bed pads drop shipping to my doorstep regularly, entirely covered by Medicaid/Medicare/any insurance company. They have been able to ensure i obtain vital hypoallergenic, heavy duty issue materials.

January 12, 2026
Unprompted review
Rated 5 out of 5 stars

They are great products

They are great products and shipping is fast! I love that they remind me when it ordering time! Everyone was so helpful trying to find the right size for my son and getting the prescription from the doctor and getting insurance to cover them! Thank you Aeroflow!

February 15, 2026
Unprompted review
Rated 5 out of 5 stars

This opportunity is so great for people…

This opportunity is so great for people an families in my situation we just order what's needed and they will deliver your order right to your front door you also can have the same shipment for months no cost to us. I appreciate the program an I have no complaints Thank you

February 16, 2025
Unprompted review
Aeroflow Urology logo

Reply from Aeroflow Urology

Thank you for choosing Aeroflow Urology! We're so happy to help!

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