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Aeroflow Urology Reviews 691

•
TrustScore 5 out of 5

4.8

Medical Equipment Supplier
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Review summary

Created with AI, based on recent reviews

Evaluating 680 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products and the efficiency of the delivery service, noting that orders arrive on time and are well-packaged. Many appreciate the helpful and polite staff, who are readily available to answer questions and provide support, making the overall ordering process smooth and stress-free. However, some customers have experienced issues with ordering, such as needing to update documents unexpectedly or delays in receiving their shipments. A few also mentioned a desire for additional product options, like cleansing wipes, to be included in their deliveries.

What people talk about most

Product

Users describe positive interactions with product. Many reviewers praise the quality and effectiveness of the... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers consistently praise the fast and... See more

Service

Reviewers highlight positive aspects of service, expressing great satisfaction and gratitude. Customers... See more

Staff

Consumers consistently find staff to be positive. Many reviewers praise the employees for being professional,... See more

Order

People report positive experiences with order, highlighting the ease and convenience of the ordering process.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a few questions, called in the young lady helped me right away checking product information for me and answering all my questions. Was very polite and explained very well so I could understand.... See more

Company replied

Rated 5 out of 5 stars

The products I have had the opportunity to try have shown fantastic results. Even after needing to go to smaller size 'underpants' the customer service was above nice and understanding. When my produc... See more

Company replied

Rated 5 out of 5 stars

Anytime I talk to anyone on the phone, Everyone is always so super nice. I have never had a bad experience with Aeroflow. We are having problems trying to find a correct size right now and they are... See more

Rated 5 out of 5 stars

This opportunity is so great for people an families in my situation we just order what's needed and they will deliver your order right to your front door you also can have the same shipment for months... See more

Company replied

Company details

  1. Medical Equipment Supplier
  2. Hospital Equipment and Supplies Store
  3. Medical Supply Store

Written by the company

Aeroflow Urology is a national provider of insurance-covered, medical-grade incontinence supplies for both adults and children experiencing bladder leakage. We specialize in making it easy to receive essential bladder control products—such as children’s diapers and pull-ups (for ages 3+), as well as discreet adult briefs, diapers, and pull-ons—delivered directly to your home at no cost through insurance. • As a HITRUST-certified provider, we’re committed to protecting your personal health information while delivering high-quality medical products you can trust. Our knowledgeable, compassionate care team handles the details for you by navigating insurance requirements and managing all necessary paperwork, so you can receive your monthly supplies smoothly and stress-free. • Why Customers Choose Aeroflow Urology: Insurance-Covered Supplies, we work to maximize your benefits so eligible products are completely free. Convenient Home Delivery, reliable, fast shipping straight to your door. Trusted Nationwide, serving thousands of customers with personalized incontinence support. Dedicated Care Team, friendly specialists who guide you every step of the way. • Eligibility & Support: To see if you or a loved one qualifies for insurance-covered supplies, visit http://aeroflowurology.com/tp or call our care team at 844-276-5588. We’re here to help.

Contact info

4.8

Excellent

TrustScore 5 out of 5

691 reviews

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Replied to 91% of negative reviews

Typically replies within 1 week

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Rated 4 out of 5 stars

Pretty much everything about my…

Pretty much everything about my experience has been honestly top notch. The only dark spot is that, as a Medicaid patient, I can't get the Depend underwear. The prevail are ok, but just don't fit right and lose their shape too quickly in my opinion. :)

November 30, 2025
Unprompted review
Aeroflow Urology logo

Reply from Aeroflow Urology

Hi Mary! Thank you for your feedback! We would be happy to check your eligibility for a different high-quality product from our selection that best fits your needs! Please give us a call at 844-276-5588 and one of our Continence Care Specialists will be happy to assist you!

Rated 2 out of 5 stars

Been waiting on my moms order and took…

Been waiting on my moms order and took weeks to get them sent out , now they finally got sent out but just sitting in Whitsett, NC for three days and no updates on when they will be delivered, and contact fedex with tracking number and fedex says invalid tracking number. And mind you also aeroflow just shipped out monthly on February 12,2026 and then sends text message to order new supplies and will be shipped on. The 16th of February for next months supplies. That is two monthly shipments for one month

February 10, 2026
Unprompted review
Aeroflow Urology logo

Reply from Aeroflow Urology

Hi Rebecca, we're sorry to hear about your timing of deliveries. If you give us a call at 844-276-5588 our Continence Care team will be happy to look into the timing of your monthly orders and to look into your order cadence. If you continue to have issues with your FedEx delivery and tracking we’ve put together a helpful blog post with tips on how to improve your FedEx delivery experience: https://aeroflowurology.com/blog/get-supplies-faster-fedex

Rated 4 out of 5 stars

Great service

Great service! I’d like more info on wipes or chuck pads please!

February 15, 2026
Unprompted review
Aeroflow Urology logo

Reply from Aeroflow Urology

Hi Larae! Your coverage depends on your insurance policy and the state you live in. Please give us a call at 844-276-5588 and one of our Continence Care Specialists will be happy to assist you!

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