Ordered on 5th Dec and still waiting. Multiple phone calls and promises of “it’s due tomorrow”. All rubbish. Steer clear of a company that can’t manage Xmas orders Follow up by customer service ve... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
One of the top 5 'true' country attire outfitters in England. If you are properly out and about in the countryside, look no further. A wide and well-curated range of quality brands, easy website, hel... See more
Company replied
I ordered a golf bag for my husband for his birthday. The initial delivery was delayed but I was offered an alternative bag which was more expensive. I chose not to take this up as hubby wanted a spec... See more
Company replied
First time customer of A Farley Country Attire. Delighted by the quick response time, courteous contact and great product range. Livvy Elliot, yes a real person!, was superb. I’m in the high net wor... See more
Company replied
Company details
- Outdoor Clothing and Equipment Shop
- Boot Store
- Clothing Store
- Men's Clothing Store
- Shoe Store
- Women's Clothing Store
Written by the company
Free delivery over £100 and 90 day returns on all products. We offer a fabulous range of country clothing & footwear available to buy online as well as in-store. We are stockists of leading country brands including Ariat, Barbour, Dubarry, Le Chameau, RM Williams, Harkila and Barker Shoes.
Contact info
77 Harborough Road, Kibworth, LE8 0RF, Leicestershire, United Kingdom
- 0116 4105440
- support@afarley.co.uk
- afarleycountryattire.co.uk
4.2
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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As Promised
Trousers have arrived as promised just have to try to size
Many thanks to all for sorting this out
September 22, 2025
Unprompted review
Reply from A Farley Country Attire
Thank you for your review! We’re so pleased to hear the trousers arrived as promised – we hope the size works out perfectly for you 🙂
Kind regards,
A Farley Country Attire.
Really prompt efficient and…
Really prompt efficient and trustworthy. Cannot fault the customer service or product quality quality.
September 5, 2025
Unprompted review
Reply from A Farley Country Attire
Thank you for such a kind review! We're so pleased to hear you found both our service and products to be prompt, efficient, and trustworthy – that really means a lot to us 🙂
Kind regards,
A Farley Country Attire.
Livvy was really understanding when I…
Livvy was really understanding when I clicked the wrong button and purchased something I didnt want. Felt like a bit of a fool but she was great about it and did a full refund. I recomend going here Ive been a customer for years.
September 15, 2025
Unprompted review
Reply from A Farley Country Attire
Thank you for your lovely review! We’re so pleased to hear Livvy was able to get everything sorted quickly for you — no need to feel silly, these things happen 🙂 We really appreciate your loyalty over the years and look forward to helping you again in the future.
Kind regards,
A Farley Country Attire.
Customer service
After having problems with emails once we sorted it out they have been extremely helpful and sorted my issue out without fault.
September 8, 2025
Unprompted review
Reply from A Farley Country Attire
Thank you for your review.
We are unable to locate any emails or orders under the name displayed. Please could you kindly get in touch with our Customer Service Manager at emmie@afarley.co.uk, and she will be more than happy to assist 🙂
Kind regards,
A Farley Country Attire.
Fantastic customer service
I made several amendments to my order and all the team that I dealt with were very professional and helpful. A really first class service and I will definitely be ordering from A Farley Country Attire in the future. 5/5 service all the way - thank you! :)
September 3, 2025
Unprompted review
Reply from A Farley Country Attire
Thank you so much for your wonderful feedback! 🌟 We’re delighted to hear that our team could assist you with your amendments smoothly and that you found the service professional and helpful. We really appreciate your kind words and look forward to welcoming you back again in the future 🙂
Kind regards,
A Farley Country Attire.
What an amazing company and Livvy was…
What an amazing company and Livvy was fantastic, thank you x
September 3, 2025
Unprompted review
Reply from A Farley Country Attire
Thank you for your kind words! We’re so pleased to hear Livvy was able to give you fantastic service — we’ll be sure to pass along your thanks to her 🙂
Kind regards,
A Farley Country Attire.
Misleading advertising
Misleading advertising! The website promised Next Day Delivery if ordered before 3PM – that’s why I placed my order. After payment, I was told delivery would take up to a week. Totally unacceptable. I had to cancel. Don’t trust the delivery promises on their site.
September 1, 2025
Unprompted review
Reply from A Farley Country Attire
Thank you for your feedback and I’m sorry for the frustration caused.
When you placed the order online, the delivery timeframe is shown at the checkout, and your order confirmation stated 2–5 working days. My apologies if this was missed or not clear.
I can see our manager, Emmie, has already been in touch — if you could reply to her at emmie@afarley.co.uk, she’ll sort this out for you promptly 🙂
Kind regards,
A Farley Country Attire.
First Class Company, Great Service
I approached A Farley as I needed to order several pairs of boots as crew gifts for the film industry. I was looking for help and guidance and certainly received that from Livvy. Once I explained what I needed she went away and came back to me with a plan of action. She was really helpful and professional and ensured that my order was delivered with speed. Excellent Service , would recommend and use again, Thanks!
August 5, 2025
Unprompted review
Reply from A Farley Country Attire
Thank you so much for your fantastic review! We’re delighted to hear Livvy was able to assist you with your crew gifts and provide the guidance you needed. It’s great to know everything went smoothly and quickly for your order — we’ll be sure to share your kind words with her 🙂
Kind regards,
A Farley Country Attire.
I waited a while for the refund but it…
I waited a while for the refund but it was explained to me that this was due to peak holiday times and demand. livvy, provided great customer service, responded to me quickly, politely and clearly! Products are always great quality and I really like the site and the service.
August 28, 2025
Unprompted review
Reply from A Farley Country Attire
Thank you for your kind words! We’re so pleased to hear that Livvy was able to assist you so well and that you’re happy with the quality of our products and service. We really appreciate your patience during the busy period and look forward to welcoming you back again soon 🙂
Kind regards,
A Farley Country Attire.
Great experience
Great experience, wonderful product and quick delivery. The delivery and order updates were spot on. Thanks!!
August 29, 2025
Unprompted review
Reply from A Farley Country Attire
Thank you for your lovely feedback! We’re delighted to hear that you had a great experience with us and that your order arrived quickly with helpful updates 🙂
Kind regards,
A Farley Country Attire.
Good prices, great customer service
I have used A Farley Country Attire a number of times now and have always had great service. If you compare the prices to other online stores they are evenly matched or sometimes even better.
I will likely be ordering from them again in the near future as they are now a stockist for Yeit.
Thanks again A Farley Team
August 27, 2025
Unprompted review
Reply from A Farley Country Attire
Thank you for your kind words and for being such a loyal customer! 🌟 We’re so pleased to hear you’ve consistently enjoyed our service and competitive prices. It’s great to know you’re excited about us stocking Yeti too — we can’t wait to help with your next order!
Kind regards,
A Farley Country Attire 😊
Excellent service
First of all the price was unbeatable.
Communication was great and delivery was super prompt, arrived in time for the birthday!
August 23, 2025
Unprompted review
Reply from A Farley Country Attire
Thank you so much for your lovely review! 🎉 We’re delighted to hear you were happy with the price, communication, and delivery — and even more so that your order arrived in time for the special birthday. We hope it was a wonderful celebration!
Kind regards,
A Farley Country Attire 😊
Dispatched quickly when they eventually were in stock
The shoes when they were dispatched were delivered quickly.
When I ordered them at the end of June, it said they were in stock I received a call a week later saying that they tried to contact me via email (nothing showed up) to let me know that they were out of stock and were on back order.
They offered me a refund or I could wait a couple of weeks for them to arrive and then they would ship them, I opted to wait as I can’t get them anywhere else.
I phoned on the 8th August (a month later) to chase up where the items were and they said that they would contact the company to get an accurate timeframe for the delivery and let me know.
I emailed them on the 20th as I’d heard nothing and then with no response, I had a dispatch notification on the 21st and they were delivered the following day, almost 2 months since originally ordering them!
Overall, they tried to keep me in the loop initially but then it felt like I was forgotten and had to do the chasing to get the product I ordered.
August 21, 2025
Unprompted review
Reply from A Farley Country Attire
Thank you for taking the time to share such detailed feedback. We’re really pleased to hear that your shoes arrived quickly once dispatched, but we’re very sorry for the long wait and the lack of proactive updates during the backorder period.
That’s not the level of communication we want our customers to experience, and we’ll be reviewing our processes to make sure no one feels forgotten in the future. We truly appreciate your patience and understanding, and we hope you enjoy your shoes now they’ve arrived. 🙂
Kind regards,
A Farley Country Attire
Excellent service from start to finish
Excellent service from start to finish, items ordered and received within the predicted timescales, extra care taken when items packaged to negate transport damage.
Excellent product range will definitely be purchasing in future from this site.
August 21, 2025
Unprompted review
Reply from A Farley Country Attire
Thank you for your fantastic review! We’re so pleased to hear you were happy with the service, careful packaging, and product range. It’s wonderful to know you’ll be shopping with us again in the future we really appreciate your support. 🙂
Kind regards,
A Farley Country Attire
Great customer service is not old fashioned and makes a huge difference
What a pleasure it is to deal with a company who understands customer service. A Farley was not a company I knew until I cane across them when searching for Yeti products. I could not be happier that I have discovered them! Communication is excellent and when calling them you are treated to staff who are cheerful and pleasant. It makes a difference and others could learn from this company. I will not hesitate in using them as my go to place and will certainly pass the name on to others
August 15, 2025
Unprompted review
Reply from A Farley Country Attire
Thank you so much for your wonderful review! We’re delighted to hear how happy you are with the service and communication you’ve received from our team. It means the world to us that you’ve discovered us through Yeti and now consider us your go-to place. Your kind words and recommendation truly make a difference, we really appreciate your support. 🙂
Kind regards,
A Farley Country Attire
Excellent service
Quick, prompt service, excellent customer service.
Would definitely buy from A Farley again and highly recommend them.
August 22, 2025
Unprompted review
Reply from A Farley Country Attire
Thank you so much for your kind words! We’re delighted to hear you were happy with our quick service and excellent customer care. Your recommendation means a lot to us, and we’d love to welcome you back again soon. 🙂
Kind regards,
A Farley Country Attire
Absolutely shocking customer service
Absolutely shocking customer service. Placed an order on a Saturday morning paid for ‘express delivery’ which for most companies means it would be shipped on the Monday or at least Tuesday! Nespresso seem to get pods here next day even from a Sunday order! And no communication at all from them on an update - called and asked for it to be shipped to be told they’ll make it a priority on the Monday. Wednesday afternoon still not shipped so won’t be here for the birthday present I needed it for. Not even an attempt to ship it early will never be ordering again
August 20, 2025
Unprompted review
Reply from A Farley Country Attire
Thank you for your feedback.
We’re so sorry to hear you’ve been disappointed with your experience. Our manager, Emmie, has been in touch with you directly to explain the situation and offer a resolution. Although your order is within the quoted timeframe and is due to be with you by Monday at the latest, we completely understand your frustration (given it is a birthday gift) and truly value your feedback.
If you could kindly get back to Emmie at your earliest convenience, that would be greatly appreciated.🙂
Kind regards,
A Farley Country Attire
Kayleigh
Kayleigh was very efficient and above all pleasant and polite. Excellent explanation of issue.
August 18, 2025
Unprompted review
Reply from A Farley Country Attire
Thank you for your lovely feedback! We’re so pleased to hear Kayleigh was able to explain everything clearly and provide such a pleasant service 🙂
Kind regards,
A Farley Country Attire.
Assistant was excellent
Assistant was polite, very helpful and dealt with my query right away
August 15, 2025
Unprompted review
Reply from A Farley Country Attire
Thank you for your kind words! We're delighted to hear our team could assist you so promptly and helpfully 🙂
Kind regards,
A Farley Country Attire.
An absolute joke of a company
An absolute joke of a company ! Waited over 2 weeks for order and still no delivery! Avoid at all cost ! This is not a company that supply anything giving excuses all the time an absolute disgrace
August 15, 2025
Unprompted review
Reply from A Farley Country Attire
Thank you for your feedback.
We're really sorry for the delay and the frustration this has caused you — I completely understand how disappointing it must feel to have been waiting for your order. This is absolutely not the experience we want our customers to have.
I can see that you’ve already been in contact with our Customer Service Manager, Emmie, regarding your order, who is getting this resolved as a priority.
If you would prefer to speak to us directly, you’re very welcome to give us a call on 01164105440 and a member of our team will be more than happy to assist further.
Once again, we’re so sorry for the inconvenience this has caused and we really appreciate your patience while we work to put things right.
Kind regards,
A Farley Country Attire
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