African Ancestry Reviews 

231
TrustScore 2.5 out of 5

2.5

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Rated 4 out of 5 stars

Although my husband is African American, we learned that he is 25% Portuguese! We were not happy with the length of time it took it get the results - it took 3 months! But the answer we got helped pro... See more

Rated 1 out of 5 stars

Multiple failed collection attempts, delayed results, ignored emails, and I only found out there was an issue with my sample after contacting support myself because my account still said “sequencing i... See more

Rated 4 out of 5 stars

I used African Ancestry, along with 2 other dna firms,using the scientific process of 3:1 ratio, I have a clearer picture of where I came from. Now, I create my ancestral history instead of Macmillan... See more

Rated 1 out of 5 stars

I am extremely disappointed with the service provided. This company is taking advantage of people who genuinely want to learn about their heritage. I strongly advise against using them and believe... See more

Company replied

Company details

  1. Health & Medical

Information provided by various external sources

African Ancestry is the pioneer of genetic ancestry tracing for people of African descent, trace ancestral roots back to a specific present-day African country and tribe/ethnic group.


Contact info

2.5

Poor

TrustScore 2.5 out of 5

231 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 57% of negative reviews

Typically takes over 1 month to reply

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2.5

All reviews

(231)

10 reviews in the last 12 months

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Rated 4 out of 5 stars

Great, but online experience isn't.

Although I loved the experience, the process took forever! Plus, there's no community or a way to look up info on the site about the countries or tribes (migrations, info on other tribes, etc). I understand that there's a Facebook group, but that would require me to sign up for facebook when I'd rather not. Improve the online experience. With that, I gave 4 stars, cause overall I loved all that I've learned.

September 2, 2019
Unprompted review
Rated 5 out of 5 stars

Helped me understand myself more with…

Helped me understand myself more with finding out which countries and ethnic groups I descend from. Have made friends with many Mende people in Sierra Leone and plan on traveling there and to Cameroon where my father's side comes from next year!!! Thanks again!!!!

September 2, 2019
Unprompted review
Rated 5 out of 5 stars

I am totally surprised of my paternal…

I am totally surprised of my paternal results and could not wait to share it with my son's, daughter's, family and friends! The process was simple and clearly explained. I recommend African Ancestry DNA to my family and friends with complete endorsement! Your DNA results are not shared or sold to third parties and is destroyed after testing is completed.

August 7, 2019
Unprompted review
Rated 2 out of 5 stars

The process needs to be improved

The process needs to be improved. I was sent the wrong kits. I order paternal and maternal kits. Why am I still waiting on my maternal test. Both kits use my dna so I don’t understand why they couldn’t use the paternal test to check my maternal side or at least to speed up the process

August 6, 2019
Unprompted review
Rated 5 out of 5 stars

My Ancestral Journey was one of much…

My Ancestral Journey was one of much anticipation to get my results. Pleasantly surprised with the analysis and to know where my maternal line can be found in our Motherland. Recommend you to everybody who is seriously seeking that reconnection.

August 6, 2019
Unprompted review
Rated 5 out of 5 stars

Life changing.

The work of African Ancestry is LIFE CHANGING.
The information they provide will change the course of history for MANY as an “awakening”. They are professional and alacritous. Once you take a DNA test with AFRICAN ANCESTRY, you become part of a world wide family. I highly recommend their wonderful and IMPORTANT service.

August 5, 2019
Unprompted review
Rated 4 out of 5 stars

I was hoping the results came with…

I was hoping the results came with facts about the African group from which we came from. I see that we have to go back to the website to download info about them but it would be nice if the facts came with the results.

July 3, 2019
Unprompted review
Rated 3 out of 5 stars

I expected more

I thought my results would be more detailed, and come with additional information about my people. It is great to be connected to a tribe, but the reason most people want this analysis is for INFORMATION. As professional researchers, you should have information about each tribe, history of the tribe, something tribe specific that comes with my certificate. I was expecting more, especially for the cost. I feel more satisfied with my Ancestry DNA results, and that is a shame. African Ancestry can do better.

July 3, 2019
Unprompted review
Rated 5 out of 5 stars

African Ancestry Review

I've had nothing but great experiences working with AA over the past year. My family and I have ordered 3 test kits along with several other products during this timeframe, and everything arrived on time, with no errors. They've answered all of our questions about their test kits and other products to our satisfaction. I highly recommend them if you're interested in learning more about your African Ancestry! Keep up the great work!

July 2, 2019
Unprompted review
Rated 5 out of 5 stars

I first learned about African Ancestry…

I first learned about African Ancestry by viewing YouTube videos. The process was thoroughly explained by the founder. I had both the Matriclan and the Patriclan DNA analyses, approximately one year apart. It takes a while between submitting your swabs and getting the test results. It is well worth the wait. I am excited to know where my ancestors came from,

July 2, 2019
Unprompted review
Rated 4 out of 5 stars

The only reason why you didn't get…

The only reason why you didn't get perfect stars is because how long it takes to get the results if I can given a suggestion email the results So we can know Quicker. But I also do love the certificate so also continue to Mail them. Although then that you guys completely changed my life and I thank you.

July 1, 2019
Unprompted review

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