African Ancestry Reviews 

231
TrustScore 2.5 out of 5

2.5

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Rated 4 out of 5 stars

Although my husband is African American, we learned that he is 25% Portuguese! We were not happy with the length of time it took it get the results - it took 3 months! But the answer we got helped pro... See more

Rated 1 out of 5 stars

Multiple failed collection attempts, delayed results, ignored emails, and I only found out there was an issue with my sample after contacting support myself because my account still said “sequencing i... See more

Rated 4 out of 5 stars

I used African Ancestry, along with 2 other dna firms,using the scientific process of 3:1 ratio, I have a clearer picture of where I came from. Now, I create my ancestral history instead of Macmillan... See more

Rated 1 out of 5 stars

I am extremely disappointed with the service provided. This company is taking advantage of people who genuinely want to learn about their heritage. I strongly advise against using them and believe... See more

Company replied

Company details

  1. Health & Medical

Information provided by various external sources

African Ancestry is the pioneer of genetic ancestry tracing for people of African descent, trace ancestral roots back to a specific present-day African country and tribe/ethnic group.


Contact info

2.5

Poor

TrustScore 2.5 out of 5

231 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 57% of negative reviews

Typically takes over 1 month to reply

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2.5

All reviews

(231)

10 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service

Excellent service.
Just concerned about lack of email responses from African Ancestry when a query is sent for a response.
Also after you get your results then what?!
Follow up and care needs to be incorporated into service as well

July 1, 2019
Unprompted review
Rated 5 out of 5 stars

Africa 2 South Central TRUTH

Still amazed, thankful & shocked that so much info was hidden from us NON-WHITE PEOPLE OF COLOR under this "system" of racism/white supremacy in America. Thank You African Ancestry for your work to bring the TRUTH.

June 7, 2019
Unprompted review
Rated 3 out of 5 stars

I’m still waiting for my DNA results to…

I’m still waiting for my DNA results to be sent to me it is past the estimated arrival date and I’ve heard nothing from their office but I’m getting a survey so I’ll rate it a 3 star for the delay! I will call their office on 6/5 for an update! Jewel Darden

June 6, 2019
Unprompted review
Rated 5 out of 5 stars

I received the kit promptly upon…

I received the kit promptly upon placing the order. I love the updates provided throughout the entire process. There were so many personal touches provided throughout the entire process. I will definitely recommend this to anyone seeking their African roots! Thank you African Ancestry!

June 5, 2019
Unprompted review
Rated 4 out of 5 stars

Opinion African Ancestry

Although the cost was slightly higher than the other competitors. I understand the research involved. It would be nice if African Ancestry was able to provide more information regarding the tribe traced to. Meaning a type of small paragraph on the history of the tribe, location, their position during the slave trade, the economy (current), tourist sites, and what they are famous for would be more enlighten.

June 5, 2019
Unprompted review
Rated 5 out of 5 stars

Now We Know!

My African Ancestry MatriClan test kit was a gift to my mother. Our experience was exciting and rewarding. We are so grateful to finally know our African origin. The journey continues as we look forward to learning more about our ancestral roots.

June 4, 2019
Unprompted review
Rated 2 out of 5 stars

Very disappointed

I must say that my husband and I were truly underwhelmed with our results. I believe we expected a lot more information for the price we paid. Collectively, we spent $600 and received back the name of an ethnic group. My results came with a math, but my husbands did not. For $600, I would at least expect to receive some sort of information about the results. Perhaps some information on how the results are derived. I think I would have been happier even if the information card straight from Wikipedia. I thought the results would bridge gap for an African American, like myself, that has no identity or connection to Africa. But I was left with more questions. Currently, you have competitors running commercials that are advertising about how much information they received about their test results. This price needs to be drastically cut, or it needs to come with a whole lot more information. I wanted to test my patriarchal DNA with African Ancestry but I am definitely going to pass now.

June 4, 2019
Unprompted review
Rated 4 out of 5 stars

More details needed for the price...

I also did ancestrydna. They gave me a beautiful display and story to go with my history. Though I loved how you pinpoint my ancestry, it was Very light on information. I didn’t know how to follow up, research my tribe , or reach out to others from my tribe. How close to these other people am I ( first cousin second...)?

June 3, 2019
Unprompted review
Rated 5 out of 5 stars

Thank you so much for creating this…

Thank you so much for creating this wonderful opportunity to learn about where my ancestors truly come from. The African Ancestry organization are very profession, and I wish the success in the future.

May 5, 2019
Unprompted review

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