Africa Odyssey Reviews 

363
TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 35 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their amazing service, helpfulness, and professional approach, ensuring a seamless and memorable holiday experience. The trips are often described as wonderful and exceeding expectations, with many highlighting the meticulous planning and attention to detail that made their adventures truly luxurious and stress-free. Reviewers appreciate the personalized itineraries and expert recommendations, leading to unforgettable experiences and a strong desire to book future trips with the company. However, some customers noted a paucity of wildlife in certain locations like Ruaha, which occasionally led to long hours of driving with limited sightings. A few other people also felt that some locations, such as Ruaha, could be swapped for alternatives like Stone Town to enhance the overall experience.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful and knowledgeable, with many reviewers highlighting specific... See more

Holidays

People report positive experiences with holidays, often describing them as "trips of a lifetime" and "pure... See more

Service

Users describe positive interactions with service, highlighting the careful orchestration of every detail and... See more

Location

Customers consistently note positive experiences with location, with many praising the selection of lodges... See more

User experience

Reviewers consistently express delight with the user experience, highlighting that everything went very... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Africa Odyssey came highly recommend for a close friend that has been using them for 15-20 years. The overall trip was wonderful, and everyone enjoyed it thoroughly. Travel, transfers accommodations... See more

Company replied

Rated 5 out of 5 stars

My wife and I planned a trip to South Africa, we decided to go to Simbambili Lodge in Sabi Sands game preserve for our first safari. We contacted Sam Hankss at Africa Odyssey and from the very start w... See more

Company replied

Rated 5 out of 5 stars

Sam at African Odyssey was extremely helpful in som many back and forth emails to develop an ideal itinerary suitable to me. The trip well exceeded our expectations which were high, specifically our g... See more

Company replied

Rated 5 out of 5 stars

What an amazing experience. We had 5-star accommodations in the wild! Sam Hankss worked with us to create a safari that met our needs and gave us adventure. We were handed off from one team of helper... See more

Company replied


Company details

  1. Tour Operator
  2. Travel Agency

About Africa Odyssey

Written by the company

We create the very finest safaris, and honeymoons throughout Africa and the Indian Ocean islands.

Whether a simple island beach break, a pan-African helicopter adventure or a private safari to the heart of the Serengeti's Great Migration, all of our itineraries are entirely tailor-made.

Our dedicated team has gained an awesome combined knowledge over many decades, so we can guarantee you the very best impartial safari advice. Our M.D. is a director of the African Travel and Tourism Association, and a judge of The Good Safari Guide. Our Tanzania director is the author of the Cadogan Guide to Tanzania and all of our team have worked, lived or travelled extensively in their specialist African countries. Please browse our extensive website at www.africaodyssey.com

Africa Odyssey

Written by the company


Contact info

5.0

Excellent

TrustScore 5 out of 5

363 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(363)

32 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Experience Like No Other!!!

My sister and I went on safari together. We were effortlessly guided and booked through Africa Odyssey. Not one issue regarding flights and transfers and the camps selected for us were perfection. Selinda Explorers, Duba Explorers and Sindebezi...All camp staff and guides were so lovely and kind, food was amazing and the animals and all wildlife did not disappoint. Thanks Sam for a never forget experience. Cant wait to do it again! Jan

May 7, 2025
Africa Odyssey logo

Reply from Africa Odyssey

Hi Jan,
Thank you so much for your review, it was an absolute pleasure helping you plan your trip to Botswana and Zambia.
I'm thrilled you had such a good time with some amazing wildlife sightings too.
I'm looking forward to planning your next adventure.
Kind regards,
Sam

Rated 5 out of 5 stars

Africa Odyssey = Adventure of a Lifetime!

Africa Odyssey surpassed our expectations in helping us develop our South African safari of a lifetime! We contacted and spoke with several safari travel agencies at the beginning of our planning and quickly determined that AO by far offered the best service. Based on our desire to see and photograph as much wildlife as possible we were teamed with Sam Hankss who has been a safari guide in the area and is a talented photographer. Sam was able to help was identify individual private reserves that would allow us to see different habitats/wildlife and provide excellent photo opportunities with minimal distractions (other jeeps). We worked together to identify lodges that offered a variety of experiences (tents, fenced/unfenced, and a little luxury) while staying within our budget. Our itinerary was so fantastic that my brother decided to join us for part of it, and Sam was able to make that happen on very short notice! Sam helped us through the entire process and made sure we were well informed and taken care of - everything was handled by AO including arrival in Johannesburg, the internal flights, and all the transfers between lodges and airports…we just relaxed and enjoyed our trip. There was one discrepancy on our itinerary that the lodges had changed after our booking and Sam/AO was quick to step in and take care of it immediately by contacting each lodge in advance of our arrival and ensuring that there was no change in what we had booked.

The trip itself was fantastic. We spent four nights at three different private reserves outside of Kruger – Timbavati, Manyeleti, and Sabi Sands – and were able to see and experience more than we had expected. Each location offered something a little different and our species list grew with each area. The guides were awesome and so knowledgeable and excited to talk about the wildlife. We saw all the big five plus so many more including cheetah, monkeys, hippos, crocs, hyenas, zebras, giraffes, lots of antelope (impala, waterbucks, kudu, nyala, etc), and a variety of birds! Plus, we were able to see a large lion pride with several cubs. Although, the Africa Wild Dog was able to elude us this trip, it will be on the top of our list on our next AO African safari 😊 Needless to say it will take weeks to review all the wonderful photographs we took and compile a photobook worthy of our trip.

I highly recommend Africa Odyssey – you won’t be disappointed! We have already reached out to them for assistance with planning a trip to the Amazon rainforest.

April 5, 2025
Africa Odyssey logo

Reply from Africa Odyssey

Hi Robin,

Thank you so much for your review, it was an absolute pleasure helping you plan your trip to the Greater Kruger.
I'm thrilled you were spoilt with sightings and had an incredible trip to my home-from-home.

The team are looking forward to working with you on your Amazon adventure and next time you're in Africa, we will find you those wild dogs!

Kind regards,
Sam

Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service. All the team know Africa and the individual lodges really well and can give great advice. They also went above and beyond when dealing with very difficult airline changes at the last minute (on the phone on Boxing Day!). I wouldn't use anyone else (and I travel a lot!)!

March 5, 2025
Africa Odyssey logo

Reply from Africa Odyssey

Hi Anita,
I'm so glad you enjoyed your trip back to Tanzania.
It was a pleasure, as always, helping you with your latest holiday.
Looking forward to plan the next adventure.
Kind regards,
Sam

Rated 5 out of 5 stars

Fantastic service from start to finish

Fantastic service from start to finish, cannot recommend Africa Odyssey enough

March 5, 2025
Africa Odyssey logo

Reply from Africa Odyssey

Hi Marc,

Many thanks for your kind words.

I'm so glad you both had a wonderful time in Tanzania and came back with long lasting memories.

I'm looking forward to arranging your next trip to Africa or beyond.

Kind Regards

Dave

Rated 5 out of 5 stars

Amazing holidays in Uganda

We had fantastic holidays in Uganda. Everything went smoothly and in particular my dietary restrictions were all well noted by different lodges. Dave, our safari consultant was professional and helpful. He listened to our preference and always quickly responded to our questions/concerns. When we wanted to do a gorilla trek in Mgahinga National Park, Dave suggested to add another golden monkey trek into the itinerary because he knew well that our trip this time was primate-focused and this species only could be seen in Mgahinga. Thanks to his advice the golden monkey turned out a highlight of the entire trip!
This is the second time we travelled with Africa Odyssey, their expertise and passion bring our safari experience quite unique and unforgettable. We highly recommend them!

February 24, 2025
Africa Odyssey logo

Reply from Africa Odyssey

Hi Clare,

I'm so happy you had a wonderful time in Uganda and managed to spend some time with the Nkuringo family and see how they are after so many years.

I am looking forward to arranging your next safari to Africa.

Kind Regards

Dave

Rated 5 out of 5 stars

Life changing experience

Tailor made suggestions with imagination but accurate info! Amazing adventure away from busy places. Very helpful support in all paper work. It is the second time I travel with them and I will do it again

February 25, 2025
Africa Odyssey logo

Reply from Africa Odyssey

Thank you Pavlina. We are so pleased we could arrange this adventure for you and your sone to visit the Gorillas in the Republic of Congo. Thank you for booking your second trip with Africa Odyssey and your kind words. Take care and until next time!
Ted

Rated 5 out of 5 stars

This is the 6th time we have travelled…

This is the 6th time we have travelled with Africa Odyssey and they have always given excellent and honest advice. They have great experience in these countries and are excellent at organising transfers etc. Would highly recommend.

November 16, 2024
Unprompted review
Africa Odyssey logo

Reply from Africa Odyssey

Hi John,

I'm so thrilled you had another amazing safari with us.

Looking forward to arranging your next safari.

Kind Regards

Dave

Rated 5 out of 5 stars

With you every step of the way

As the title of the review suggests, we felt that Africa Odyssey was always there for us during our trip this past festive season to Kenya & Zanzibar. This started from the get-go during the research phase of our trip, where in hindsight, I probably contacted too many travel agencies. When it became clear that there wasn’t that much difference in price in the luxury safari world, the differentiating factor was service, and that’s how Africa Odyssey won our business. Our travel consultant, Sam, was always prompt and efficient with his replies. And when he was out of the office on travel, his colleagues were always quick to step in and respond in his place. Sam’s vast travel experience on the ground in Africa was incredibly useful. We described what we wanted and Sam did the required research to provide several worthwhile options. What was particularly impressive were the photo books which Sam provided — his skills as a photographer shined through in this regard as the photo books really helped to visualise the various options. This was something that was very unique and helped Africa Odyssey differentiate itself vs the competition. After we booked the holiday, Sam also provided very useful information when it came to visas, vaccinations, tipping and other practical manners. Per usual, his responses were always prompt and insightful, reflecting his extensive experience on the ground.

In the end we were extremely happy with the safari lodge that we chose, Hemingway’s Ol Seki in the Naboisho Conservancy, from the various options which Sam proposed. It ticked several boxes for us — namely a smaller, intimate lodge, luxurious accommodation for our family of 4 and a private dipping pool (not that common in Kenya as we found out!). And when we actually arrived, it did not disappoint, as service was brilliant as we really felt pampered by Ol Seki’s incredibly amicable manager, Debbie, and her “extended family” of extremely friendly staff. It was a real joy spending the festive season with the Ol Seki staff, who really made us feel at home. The highlight for my kids — aside from the game drives w/our extremely affable & knowledgeable tracker, Rapha — was our private chef, Masha, cooking 3 meals a day in our villa which our usually picky kids devoured (it’s been tough for the kids to adjust back to the reality of meals prepared by us at home!). Perhaps most importantly, the game-viewing was spectacular in the Naboisho conservancy, with an abundance of animals, in contrast to what we witnessed during our brief visit to the Maasai Mara, where there seemed to be more vehicles than wildlife. Sam’s recommendation of a hot air balloon ride also ended up being a stroke of genius. We were able to overcome my wife’s trepidation of heights to partake in this unforgettable experience — not to mention that it “clears the way” for us to do this in the future in other destinations, now that my wife’s fear of hot air balloon rides has been alleviated. Sam’s recommendation to append Zanzibar to our safari trip as the beach component of our holiday also reflected his vast travel experience in the region. While our time in Zanzibar wasn’t quite on par with the unique experience at Ol Seki, it was indeed a solid recommendation.

During the trip we did experience a couple of hiccups, as will happen on any holiday. However, Sam was there to provide timely assistance in resolving the issues, despite the fact that it was the festive season. For that we were very grateful as his intercession ameliorated what could’ve been a couple of very stressful moments.

For all of this I cannot recommend Sam and Africa Odyssey highly enough. When you choose Africa Odyssey you are tapping into the staff’s in-depth knowledge that comes from their extensive travel experience the region. I’m sure my kids will be pestering us to go on safari again soon, and we’ll no doubt turn to Africa Odyssey again when that time comes.

Edwin
London

January 6, 2025
Africa Odyssey logo

Reply from Africa Odyssey

Hi Edwin,
Thank you so much for your kind words, it was an absolute pleasure helping you plan your family holiday to East Africa.
I'm thrilled you had such a great time, especially on safari and look forward to helping you return again in the near future.
Kind regards,
Sam

Rated 5 out of 5 stars

Second incredible trip through Africa Odyssey

We have just come back from an amazing safari & beach trip to Kenya which was our second booked with Africa Odyssey. Sam Hankss is just brilliant to work with, he really made sure to understand what we were looking for & was happy to have multiple calls when we were undecided between different camp options.

The holiday itself met & exceeded all our expectations, 4 different accommodation stays were all fantastic and the transfers were seamless. We never had to worry about anything except enjoying ourselves and looking for the next sighting.

I highly recommend Africa Odyssey - they are experts and take all the worry out of planning a big trip like this.

January 3, 2025
Africa Odyssey logo

Reply from Africa Odyssey

Hi Alison,
It was an absolute pleasure helping you plan your latest adventure, I'm so glad you enjoyed Kenya.
I can't wait to start planning the next one with you!
Kind regards,
Sam

Rated 5 out of 5 stars

Experts in the field !

I used the same team for my Honeymoon and I didn't have a second though about using them again.
Sam took us through the whole journey and give us a breakdown of what would work for us, instinctively knowing the area and the type of holiday we were after which made life so much easier.

January 3, 2025
Africa Odyssey logo

Reply from Africa Odyssey

Hi Carl,
It was a pleasure helping you plan your trip back to Africa with the whole family this time.
Have a wonderful 2025.
Kind regards,
Sam

Rated 5 out of 5 stars

Another fantastic trip with Africa Odyssey

Our 2nd trip with Africa Odyssey - again it was fantastic. We were looked after from the moment we arrived in South Africa to the moment we left. The 2 safari lodges we stayed in were ideal, comfortable with friendly but professional staff. As for the safaris - we cannot believe our luck in seeing leopards every day but one. We also experienced a wild dog hunt - so exciting! Everything we hoped for and more, so a huge thank you to Sam at Africa Odyssey -

December 5, 2024
Unprompted review
Africa Odyssey logo

Reply from Africa Odyssey

Hi Katherine,
I am so glad you had such a wonderful time in South Africa. The photos of your sightings were amazing!
I loved helping you plan your trip to my home-from-home.
Happy New Year!
Kind regards,
Sam

Rated 5 out of 5 stars

Botswana and Zambia 2024

We’ll be forever grateful to Africa Odyssey and in particular to Sam Hankss for helping plan and then deliver what was probably the best holiday experience we’ve ever had.  This was our first safari experience and it seemed especially important to get it right.  The gamble we took in working with a smaller ‘boutique’ operation with a very hands-on approach paid off spectacularly well: the holiday, spanning safari camps in Botswana and an amazing small hotel on an island upriver from the Victoria Falls, was perfectly calibrated to what we, as a family of six, were all hoping to see and experience. 
 
We don’t often write reviews, but wanted to do so on this occasion to note that Africa Odyssey and Sam often went above and beyond what we expected, for example organising a helicopter transfer from one camp to another, and frequently checking in with us along the way.  We sensed that they had been quietly pulling strings behind the scenes to make sure that everything ran smoothly.  We’d also like to say a big thank you to the fantastic teams at Rra Dinare, Splash and Zindabezi – hopefully we’ll meet again!

August 1, 2024
Unprompted review
Africa Odyssey logo

Reply from Africa Odyssey

Hi David,
Thank you so much for your kind words. I'm thrilled you had such an amazing holiday!
It was an absolute pleasure helping you make this dream become a reality and I look forward to helping with the next!
Kind regards,
Sam

Rated 5 out of 5 stars

Third Unforgettable Trip with Africa Odyssey!

This was our third trip with Africa Odyssey and I can't recommend them enough - Sam in particular is amazing to work with! Great recommendations, makes sure every detail is thought through and taken care of, excellent communication... I can't wait to plan our next African Adventure with AO/Sam!

November 24, 2024
Africa Odyssey logo

Reply from Africa Odyssey

Hi Hallie,

It was a pleasure helping you plan another adventure with us. Here's to the next one!
Kind regards,
Sam

Rated 5 out of 5 stars

We highly recommend Africa odyssey

We highly recommend Africa odyssey. As we spend an unforgettable stay in Kenya and Tanzania for an amazing safari thanks to Sam for his reactivity his availability and to always reach our expectations. Every thing was perfect ..

November 25, 2024
Africa Odyssey logo

Reply from Africa Odyssey

Hi Patricia,
Thank you for your review and I'm so glad you enjoyed your time in Kenya and Tanzania.
I look forward to planning your next trip with you.
Kind regards,
Sam

Rated 5 out of 5 stars

Seamlessly planned our 10 day…

Seamlessly planned our 10 day honeymoon! We had transfers, 3 different hotels, multiple full day tours and everything ran so smooth and we felt safe the entire time for our first visit to South Africa.

December 11, 2024
Africa Odyssey logo

Reply from Africa Odyssey

Hi Laurie,
It was a pleasure helping you plan your honeymoon in South Africa. I am so glad you enjoyed your time in my home-from-home with some wonderful wildlife sightings.
Kind regards,
Sam

Rated 5 out of 5 stars

Bespoke trip

Excellent service from initial enquiry to the holiday. Thoughtful collation of places to stay and safari location satisfying all of our party. Have already recommended Africa Odyssey far and wide.

November 14, 2024
Africa Odyssey logo

Reply from Africa Odyssey

Hi Sarah,
Thank you so much for your review and kind words.
I'm thrilled you had a great time in South Africa, it was a pleasure helping you plan the trip.
Kind regards,
Sam

Rated 5 out of 5 stars

Excellent communication all the way…

Excellent communication all the way through. Transfers and drivers to and from airports. Charter bush flights. All handled efficiently.

October 31, 2024
Africa Odyssey logo

Reply from Africa Odyssey

Hi Jim,
Thank you so much for your review, it was a pleasure helping you plan your Kenya adventure.
Looking forward to helping with the next one.
Kind regards,
Sam

Rated 5 out of 5 stars

Highly Recommend

Extremely competent, trustworthy company. Every detail for my trip was planned to perfection. The support was exceptional. I hope to work with them again and highly recommend them.

October 18, 2024
Africa Odyssey logo

Reply from Africa Odyssey

Hi Robyn,
It was a pleasure helping you plan your Uganda adventure and I'm so thrilled you had some amazing primate encounters whilst you were there.
Looking forward to helping with the next trip!
Kind regards,
Sam

Rated 5 out of 5 stars

The last holiday on my bucket list

The last holiday on my bucket list and travelling solo for the first time. From the beginning of my contact with Sam Hankss he was nothing but helpful and attentive. He is a real expert, he listened to my requirements and as a result created an itinerary that was perfect for me. I have had an amazing time. All the hotels, tented camp, flights, drivers etc were excellent, everything worked like clockwork and I had quite a difficult itinerary travelling to Tanzania and then to Uganda.
He kept in regular contact from the time of booking to the beginning of my holiday making sure I had completed all the necessary visas etc at the relevant times.
Thank you Sam. Africa Oddyessy is outstanding.

September 9, 2024
Unprompted review
Africa Odyssey logo

Reply from Africa Odyssey

Hi Mary,
It was an absolute pleasure helping making your dream holiday become a reality! I'm thrilled you enjoyed your trip and I can't wait to help you plan your next adventure.
Kind regards,
Sam

Rated 5 out of 5 stars

Dream trip came true

Dave helped us to make our dream trip come true. From his hotel/camp suggestions, logistics organization (planes and transfers) planning, and precious advices, everything went smooth and we didn’t have to worry about anything. His expertise was the best thing we could ask for, all the details were planned perfectly and a difficult organization became easy. We are grateful for making us living this dream in the best way possible. Would recommend Dave and Africa Odyssey to everyone planning a safari trip!

August 20, 2024
Africa Odyssey logo

Reply from Africa Odyssey

Hi Francesco,

Many thanks for your kind words.
It was an absolute pleasure helping you plan your honeymoon safari to Tanzania.
I can't wait to help plan your next adventure!
Kind regards,
Dave

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look