I'd tried 2 car insurance agents who both quoted me monthly payments well OUTSIDE my budget (Swinton & Churchill.) i was left thinking my age was against a more realistic quotation. THEN i looked agai... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Got a car insurance quote online but couldn't retrieve it once I'd saved it, however when I called age UK, she was able to retrieve this easily using my phone number, so I didn't have to answer the qu... See more
Company replied
Age UKTrading were fine, but I ended up talking to someone from LV It was all a bit rushed really, they asked a lot of question that werent relevant to me I was hapy with Age UKTrading , not so... See more
Company replied
Very good. The whole process was easier than I'd anticipated (I'm 86) and the two handlers on the two phone calls, on 20th and 23rd Feb I made were excellent in every way - pleasant, clear, patient wh... See more
Company replied
Company details
Written by the company
Age UK Trading is a brand name used by AgeCo Ltd, a company owned by Age UK. We offer products designed to help later life feel good, working with carefully-selected companies who are expert in their fields. As part of Age UK, we use our expertise in understanding the needs of older people to ensure products meet high standards and that customers are treated fairly so they can feel confident in their choices. Plus, our profits are donated to the charity to support its vital work – more than £14m in the last five years. Our range includes Car Insurance, Home Insurance, Travel Insurance, Motor Breakdown Cover , Personal Alarms, Incontinence protection, Stairlifts, Homelifts and Bathing solutions.
Contact info
Floor 7, One America Square, 17 Crosswall, EC3N 2LB, London, United Kingdom
- ageco.co.uk
4.7
Excellent
666 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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No pressure from the salesman which was…
No pressure from the salesman which was good.
We were told by the salesman that fitting would be within 7 working days. Normally within 4.
However once the deposit was taken the fitting date came through as 10 working days later. Hope that the fitting goes better than the experience we have had so far.
July 11, 2025
Unprompted review
Reply from Age UK Trading
Hello
We really appreciate you taking time to let us know of your experience and I am sorry to learn that you were advised of a different fitting timescale to the one you were offered .
I can understand that this would be frustrating and I apologise for any inconvenience this has caused you.
We always welcome comments from our customers as this helps us to address any issues and make improvements to our services wherever possible.
Unfortunately, TrustPilot only provides us with limited information and I would like to investigate this on your behalf with the product provider.
If you would like to contact us directly at Customer.relations@ageco.co.uk or call us on 0800 055 6205 (lines are open Mon to Fri 10.00 to 16.00 except Bank Holidays). Please ask for me, and I will be happy to help.
Kind regards,
Claire
UK Call Centre & phone answered promptly. Premium reasonable for the cover provided.
Appreciated the quick answering of the phone and a bonus point for it being a UK Call Centre. My requirements were listened to and some further options were provided. I am happy with the premium for the cover provided.
July 7, 2025
Unprompted review
Reply from Age UK Trading
Hello,
Thank you so much for your kind review.
We're pleased to hear you were happy with your purchase journey and that Age Co met all of your needs.
We really appreciate you taking the time to share your experience with us.
Kind regards,
Claire
Order never arrived
Order never arrived, they use evri so hardly surprising. Lesson learned
July 4, 2025
Unprompted review
Reply from Age UK Trading
Hello
Thank you for taking time to let us know of your experience and I am sincerely sorry to learn that you have not received your order. I can appreciate this is disappointing and I apologise for any distress this has caused you.
We always welcome comments from our customers as this helps us to address any issues and make improvements to our services wherever possible.
Unfortunately, TrustPilot only provides us with limited information and I would like to investigate and resolve this issue for you. Therefore, if you would like to contact us directly at Customer.relations@ageco.co.uk or call us on 0800 055 6205 (lines are open Mon to Fri 10.00 to 16.00 except Bank Holidays). Please ask for me, and I will be happy to help.
Kind regards
Jayne
Professionally and politely dealt with
Professionally and politely dealt with
July 4, 2025
Unprompted review
Reply from Age UK Trading
Hello
Thank you for taking time to leave your feedback for us.
We always strive to provide a first-class service for all our customers and I am pleased this has been your experience. We do take all comments from our customers very seriously as this helps us to address any issues and improve our services wherever possible.
Once again, thank you for taking time to leave your review.
Kind regards
Jayne.
Age Uk was never once in the call…
Age Uk was never once in the call mentioned. I had to ask if it was age.co insurance
June 29, 2025
Unprompted review
Reply from Age UK Trading
Hello
Thank you for letting us know about your experience with Age Co. I am sorry to learn that Age Co was not mentioned during your call and I am sorry for any distress this has caused you.
We do welcome all comments from our customers as this helps to address any issues and improve our services wherever possible. If you would like to discuss this matter in more detail, please contact us directly at customer.relations@ageco.co.uk or call us on 0800 055 6205 lines are open Monday to Friday 10.00 to 16.00.
Kind regards
Jayne
Very new customer good experience and would…
Very good experience and would recommend them to my friends and family
June 30, 2025
Unprompted review
Reply from Age UK Trading
Hello
Thank you for taking time to let us know how pleased you have been with Age Co.
We always strive to provide a first-class service for all our customers and I am glad this has been your experience. We do welcome all feedback from our customers and I will ensure that your feedback is recorded and shared with our management team.
Kind regards
Jayne
Trustworthy Organisation
June 20, 2025
Unprompted review
Reply from Age UK Trading
Hello,
Thank you for your Trustpilot review. We really appreciate you taking the time to share your comments, and we're very pleased that you find Age Co to be a trustworthy organisation.
Kind regards,
Claire
Easy to contact
Easy to contact. Personnel very helpful. Excellent value for money
June 21, 2025
Unprompted review
Reply from Age UK Trading
Hello,
We're really thankful that you have taken the time to leave us a review. We're pleased to hear you found us excellent value for money, easy to contact and helpful.
Thank you for sharing your experience, and for choosing Age Co.
Kind regards,
Claire
It was my first time using the Age Co…
It was my first time using the Age Co insurance. The man I spoke to was helpful, knowledgable and kind. A very good start, well done Age Co and LV insurance.
June 20, 2025
Unprompted review
Reply from Age UK Trading
Hello,
Thank you for taking the time to leave us a Trustpilot review.
We really appreciate your feedback and are very pleased that you had such a great experience with the insurance adviser - excellent service for our customers is something Age Co always strive to achieve.
We look forward to assisting you again in the future!
Kind regards,
Claire
The ease and helpfulness given
June 17, 2025
Unprompted review
Reply from Age UK Trading
Hello
Thank you for letting us know of your experience with Age Co and I am pleased that you have found it easy and helpful.
We really do welcome all comments from our customers and I would like to thank you for taking time to leave your review.
Kind regards
Jayne
Dan and James were exeptional
Dan and James were stars exceptional to me at 87 years old driver and my daughter. As an 87 year old driver they were just so kind you me. My daughter had been very touched at Dan and James being so kind. Thank you from Mrs Catherine Glasson of Wilmslow and daughter Sarah Mary Glasson.
June 16, 2025
Unprompted review
Reply from Age UK Trading
Hello
Thank you for letting us know about your experience with Age Co Car Insurance.
We always strive to provide a first-class service for all our customers and I am glad this has been your experience.
Thank you for taking time to leave your review.
Kind regards
Jayne
Very easy to get through on the phone…
Very easy to get through on the phone to a person who cleared up my query very quickly
June 12, 2025
Unprompted review
Reply from Age UK Trading
Hello,
Thank you very much for sharing your experience with Age Co.
We're pleased that you found it easy to speak to an Adviser to resolve your query.
We really appreciate you taking the time to leave us a review today, your feedback is invaluable to us.
Kind regards,
Claire
Cheap and convenient
Ordering in incontinence pads for my elderly father has never been easier, furthermore with click and collect I do not have to wait for a delivery I can simply pick up from a selected store in my own time.
May 15, 2025
Unprompted review
Reply from Age UK Trading
Hello,
We're very pleased to learn that you have found Age Co to be helpful and convenient when you are supporting your Father.
We really appreciate you taking the time to share your experience - we really do value all feedback.
Thank you for your kind comments and we look forward to assisting you again in the future.
Kind regards,
Claire
LV phone representative's voice was super clear.
The phone representative of LV spoke so clearly he was a pleasure to have contacted.
June 9, 2025
Unprompted review
Reply from Age UK Trading
Hello
Thank you for your review. I am pleased to learn it was a pleasure to speak with the agent from LV= and that they spoke clearly.
We really appreciate you taking the time to leave your comments.
Regards
Gemma.
A perfect response
The response to my telephone call ensured that I was able to put the required level of contents insurance in place and to commence on the appropriate date. The call went entirely to plan.
June 5, 2025
Unprompted review
Reply from Age UK Trading
Hello,
Thank you for sharing your experience with Age Co.
We really appreciate your comments, and we're very pleased to hear that your call went to plan, and you secured all that you needed.
Thank you again for taking the time to leave us a review today, we look forward to helping you again in the future.
Kind regards
Claire
Partnership with LV= insurance co.…
My broker quoted an excessive renewal amount for my car insurance (muttering about age limitations).
I went to Age Co's insurer LV= and got cover a fraction of my brokers quote.
Simple to do it all online and I also had to phone and they were very helpful.
June 5, 2025
Unprompted review
Reply from Age UK Trading
Hello
Thank you for letting us know about your Age Co Car Insurance policy. I am glad you found the online system easy to use and that the premium was also more favourable than your previous insurance broker's quote.
We really do welcome all comments from our customers and I would like to thank you for taking time to leave your review.
Kind regards
Jayne.
The call handler was extremely friendly…
The call handler was extremely friendly and helpful, took me through the policy thoroughly, and there was no background noise distraction at all so it was a calm environment. I left another insurer because of a stressful hot desk environment where we could barely hear each other.
May 29, 2025
Unprompted review
Reply from Age UK Trading
Hello,
We're very pleased to hear that you found our Adviser friendly and helpful, and that you found it easy to communicate with us.
We welcome all feedback at Age Co as it gives us the opportunity to review and improve our products and services.
Thank you for you taking the time to share your experience today, we really do appreciate your kind comments.
Kind regards,
Claire
It helps older people very good service
It helps older people very good service
June 3, 2025
Unprompted review
Reply from Age UK Trading
Hello,
We really appreciate you sharing your experience with Age Co, and we're very pleased to hear you found our service very helpful.
Thank you for taking the time to leave us a review, we do welcome all feedback from our customers.
We look forward to assisting you again in the future.
Kind regards,
Claire
I was glad I could call someone on the…
I was glad I could call someone on the telephone to clarify things rather than just filling in forms
May 26, 2025
Unprompted review
Reply from Age UK Trading
Hello,
We are really thankful for you sharing your review of our service.
I'm especially pleased that you got the clarification you needed from one of the advisers.
Thank you for taking the time to share your review of Age Co services, we look forward to helping you again in the future.
Kind regards,
Claire
Helpful and understanding
May 28, 2025
Unprompted review
Reply from Age UK Trading
Hello,
Thank you so much for sharing your Age Co experience with us.
We're very pleased that you found us to be both helpful and understanding, we always aim to provide the highest level of service to our customers.
We really appreciate you taking the time to leave a review.
Kind regards,
Claire
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