Amiry & Gilbride Pharmacy Reviews 

309
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 60 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their brilliant, professional, and welcoming demeanor, often highlighting individuals who go above and beyond to provide care and attention. The service is frequently described as excellent, efficient, and fast, with many appreciating the personalized approach and clear explanations provided for various procedures and advice. Reviewers also commend the customer service for its helpfulness, responsiveness, and the staff's willingness to listen to concerns and offer solutions, including prescriptions and detailed advice. However, some customers also noted issues with staff attitude, describing some as sour-faced and not welcoming, contrasting with previous positive experiences. A few other people also felt that the service was not always efficient, with one instance leading to a negative outcome after an initial assessment.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting their helpfulness, friendliness, and... See more

Service

Reviewers mention positive feedback about service, highlighting the friendly, efficient, and helpful nature... See more

Customer service

People report positive experiences with customer service, highlighting that staff consistently provide... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Staff absolutely brilliant was in with a soar ear Lynn at the linwood branch took care of me i had a build up of wax that was extremely painful for two days...... ten minutes and the pain was gone can... See more

Company replied

Rated 5 out of 5 stars

I was having issues with blocked ears and was hoping to find an alternative to olive oil. I was seen by Lynn at Linwood Pharmacy within minutes of arriving, and she kindly took the time to talk... See more

Rated 5 out of 5 stars

Popped into the Anniesland requiring advice and found the staff really friendly and helpful especially Annemarie who took time to listen to my concerns and over and above what I would have expected ju... See more

Rated 5 out of 5 stars

This pharmacy is such a helpful one, efficient and friendly. This week I had cryotherapy with Katey who had gone in specially on her day off and was superb as usual. I also had help from a pharmacis... See more


Company details

  1. Pharmacy

Written by the company

Amiry & Gilbride Pharmacy and Travel Clinic exists to help our patients and our communities live healthier lives. We do this by providing professional, safe, reliable medicines supply both on prescription and over the counter with the advice you need to get the best from your medicines. We also strive to meet your other healthcare needs by offering a range of over 130 clinical services and products throughout Greater Glasgow & Clyde. Our highly trained pharmacist clinicians and their teams are constantly updating their knowledge and skill to provide the highest standards of care right where you need it, where you live.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

309 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 42% of negative reviews

Typically replies within 2 weeks

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4.6

All reviews

(309)

57 reviews in the last 12 months

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Rated 5 out of 5 stars

I had a great experience at the Linwood…

I had a great experience at the Linwood Pharmacy. I was having pain in my ears which turned out to be an infection. Lynn helped me out with treatment and booked me in for micro-suction. I can hear a pin drop now! Thank you so much. Excellent customer service!

July 1, 2024
Unprompted review
Rated 5 out of 5 stars

Best chemist staff make us feel good

Best chemist staff make us feel good. Because iam on methadone. And they don't stigmatism us especially chloe and Lynn also Mary. And all the girls who's names i don't know. Believe it or not i have to go every day and they brighten up my day. I could go on and on but I'll leave it there 100 %respect to each and every one of them

July 3, 2024
Unprompted review
Rated 5 out of 5 stars

One of the best chemests I’ve been in…

One of the best chemests I’ve been in and the girls are very helpful lynn clhloe Mary sally and the the rest of the girls very nice and polite make me feel welcome when I go in nice quiet chemest witch I like and girls are very helpfull

July 3, 2024
Unprompted review
Rated 5 out of 5 stars

Superb Customer Service

May I take this opportunity to thank Lynn from the Linwood Pharmacy team. I was visibly upset as I was having problems with my hearing disability. Lynn soon put me at ease and on checking my ears she advised me to have them syringed. I am now more than happy to return for this procedure.
Thank you Lynn for your friendliness and professionalism, it was very much appreciated.
Ann M

June 26, 2024
Unprompted review
Rated 5 out of 5 stars

Airdrie

Airdrie
I used to feel anxious about going chemist until amiry and gilbride took over now nic always has my prescription ready for me no hassle now its no bother everything is always ready for collectio

June 26, 2024
Unprompted review
Rated 5 out of 5 stars

great service and lovely staff

I was at the Amiry Gilbride pharmacy this morning to get a cholesterol check. The member of staff, Mary, could not have nicer. . Her very friendly and helpful and her efficiency was very reassuring and made me feel very much at ease. Thank you Mary.

June 26, 2024
Unprompted review
Rated 5 out of 5 stars

The Airdrie store has been my local…

The Airdrie store has been my local pharmacy for many years and I stayed with it when Amiry & Gilbride took over. I have to say that I am very impressed with the whole set up. I am using the app to order my repeat prescriptions and that is working well. I popped in today to buy some cream for cleg bites and just happened to enquire about the new automated prescription collection service. Nic was very enthusiastic and took me outside to explain exactly how it works. I have always found her very friendly, attentive and knowledgeable.

June 25, 2024
Unprompted review
Rated 5 out of 5 stars

What more can someone ask for

Went to collect my prescription, asked if they would be able to give me a blood pressure test, which they were happy to do while I was waiting, met with Susan who took time to inform me what was involved. After a couple of checks it revealed that i was showing a further investigation would be advised with my GP, she proceeded to contact them and arrange a consultation.
Now that’s what you call care in the community and professionalism.

June 25, 2024
Unprompted review
Rated 5 out of 5 stars

Not to be Sniffed At!

Went into the Paisley branch to buy some antihistamines. Lyndsay took the time to ask my symptoms and write me a prescription meaning I got the right stuff and didn't have to pay out of pocket. Top service!

June 22, 2024
Unprompted review
Rated 5 out of 5 stars

When I found out my prescription had…

When I found out my prescription had been sent to my local Boots pharmacy 2 weeks earlier and when I enquired about it they said they couldn’t source it Amiry &Gilbride sourced it within 24 hours

June 11, 2024
Unprompted review
Rated 1 out of 5 stars

For 5 Months they have been getting my…

For 5 Months they have been getting my prescription wrong - each month blaming the computer system, the Doctor, me - They can't do repeats for multiple durations "Computer says no" - trying to explain to the Assistant that the Doctor advises that what I have are the minimum & maximum of those medications he can prescribe, one is monthly & two are every 2 months. She just kept talking over me that it was the fault of the computer.

They offered a short supply until I could get a script, said it could only be a very short supply because they appear to have had to do this a lot for me recently (I wonder why????)

I tried to explain to the woman that short supplies are not the answer, multiple trips to the Chemist are painful & not always possible with my condition - she interrupted with "we all have painful conditions hen" - I asked if I could finish what I was saying & she accused me of being aggressive & put me onto the Pharmacist.

Pharmacist said it was between me & the Doctor & hung up.

June 21, 2024
Unprompted review
Rated 5 out of 5 stars

Great service, proud to live in Scotland!

I attended the branch in Uddingston. I was going to buy hayfever medication but then they told me it could be prescribed under Minor Ailments scheme. This led to a discussion on efficacy of medication then a consultation with the pharmacist who prescribed something that finally works! Really happy.

June 20, 2024
Unprompted review
Rated 3 out of 5 stars

“MOST” staff are lovely

I visit Causeyside street store often to collect my dads medication and everytime I do I am greeted with the same faces of 3 lovely bubbly girls all look very similar to each other!! These girls are very helpful and go above and beyond and always willing to help , There is one girl she’s very tall short blonde hair who likes to ignore you and when she does speak she is very rude! apart from this everything else is very pleasant!!!!

June 9, 2024
Unprompted review
Rated 5 out of 5 stars

Jenna was really helpful.

Jenna was really friendly and accommodating when helping me with my travel vaccines. She provided me with all the information I needed and gave great recommendations for other travel essentials. She made the process really easy for me and I would recommend using the services here if you also require travel vaccinations.

June 17, 2024
Unprompted review

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