Amiry & Gilbride Pharmacy Reviews 

308
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 60 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their brilliant, professional, and welcoming demeanor, often highlighting individuals who go above and beyond to provide care and attention. The service is frequently described as excellent, efficient, and fast, with many appreciating the personalized approach and clear explanations provided for various procedures and advice. Reviewers also commend the customer service for its helpfulness, responsiveness, and the staff's willingness to listen to concerns and offer solutions, including prescriptions and detailed advice. However, some customers also noted issues with staff attitude, describing some as sour-faced and not welcoming, contrasting with previous positive experiences. A few other people also felt that the service was not always efficient, with one instance leading to a negative outcome after an initial assessment.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting their helpfulness, friendliness, and... See more

Service

Reviewers mention positive feedback about service, highlighting the friendly, efficient, and helpful nature... See more

Customer service

People report positive experiences with customer service, highlighting that staff consistently provide... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Staff absolutely brilliant was in with a soar ear Lynn at the linwood branch took care of me i had a build up of wax that was extremely painful for two days...... ten minutes and the pain was gone can... See more

Company replied

Rated 5 out of 5 stars

I was having issues with blocked ears and was hoping to find an alternative to olive oil. I was seen by Lynn at Linwood Pharmacy within minutes of arriving, and she kindly took the time to talk... See more

Rated 5 out of 5 stars

Popped into the Anniesland requiring advice and found the staff really friendly and helpful especially Annemarie who took time to listen to my concerns and over and above what I would have expected ju... See more

Rated 5 out of 5 stars

This pharmacy is such a helpful one, efficient and friendly. This week I had cryotherapy with Katey who had gone in specially on her day off and was superb as usual. I also had help from a pharmacis... See more


Company details

  1. Pharmacy

Written by the company

Amiry & Gilbride Pharmacy and Travel Clinic exists to help our patients and our communities live healthier lives. We do this by providing professional, safe, reliable medicines supply both on prescription and over the counter with the advice you need to get the best from your medicines. We also strive to meet your other healthcare needs by offering a range of over 130 clinical services and products throughout Greater Glasgow & Clyde. Our highly trained pharmacist clinicians and their teams are constantly updating their knowledge and skill to provide the highest standards of care right where you need it, where you live.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

308 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 42% of negative reviews

Typically replies within 2 weeks

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4.6

All reviews

(308)

57 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Lynn is absolutely fantastic

Lynn is absolutely fantastic! Nothing is a bother and she’s so kind and helpful towards everyone. Other staff are pleasant too but Lynn goes above and beyond. Think she realises people using the pharmacy are ill, possibly tired,etc and is just so easy to deal with and explain things too.

August 3, 2024
Unprompted review
Rated 5 out of 5 stars

Last week I attended uddingston branch…

Last week I attended uddingston branch on 5 separate days for myself and my grandson.

The attention and the help I received from Diane was fabulous. Her customer care was excellent and she went above and beyond on every occasion. I can’t praise her highly enough.
Thank you Diane.
Anne Fleming

July 25, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic customer service

Lynne and Chloe in Linwood chemist are so helpful. Nothing is too much trouble for them. Explain with patience any questions you have. I will always use this Pharmacy now. All staff are friendly and if your worried about asking a question you do not need to in this Pharmacy. Keep up the great work.

August 3, 2024
Unprompted review
Rated 5 out of 5 stars

Great experience Lynn

I had just came of a plane with an ear ache and went to pharmacy and Lynn was a great help with my ears, Lynn sorted me out with painkillers and an ear spray very fast. Couldn’t recommend her enough! Thanks Lynn

August 2, 2024
Unprompted review
Rated 5 out of 5 stars

Friendly and prompt service

I've been in a few times, but the experience that stands out the most is when I recently contracted an ear infection. Went in, and the consultant Lynn sorted me out with antibiotics and painkillers in less than 10 mins. Couldn't be happier with the service!

August 3, 2024
Unprompted review
Rated 5 out of 5 stars

Uddingston

Visited uddingston pharmacy Diane referred me to the pharmacist Kia. They were very helpful prompt and 1st class service.
This is on behalf of Mr Rhymer

August 3, 2024
Unprompted review
Rated 5 out of 5 stars

Friendly and Knowledgeable staff

Always use Amiry & Gilbride for my son’s prescriptions. The staff are friendly & knowledgeable, which saves unnecessary trips to the GP! Thanks in particular to Denise, Diane and Ken for their help today!

August 1, 2024
Unprompted review
Rated 5 out of 5 stars

Great Work: Lauren

I had a brilliant experience with Lauren when I came in a few weeks ago with some issues before my flight to go on holiday. Lauren was professional, patient, and explained the causes of my symptoms very well, and the solution provided was really helpful. Also very friendly and welcoming as are all of the other staff, they are running the pharmacy extremely well with satisfied customers. Thanks again Lauren - Liam

July 8, 2024
Unprompted review
Rated 5 out of 5 stars

10 star service

Honestly. 5 stars isn’t enough, I’d give them 10 stars.. the team are fantastic, very helpful and full of compassion and empathy. Thank you so much for all your support in a crisis.

July 19, 2024
Unprompted review
Rated 5 out of 5 stars

First class service locally

I am pleased to say that the above pharmacy are a great asset to our community. They will help you with any queries not just over counter products Diane has been especially helpful and professional.

July 12, 2024
Unprompted review
Rated 5 out of 5 stars

Lovely staff

I was picking up a prescription for my Aunt and I was very impressed with the staff. I am dreadful with names but I believe that the staff members I dealt with were Deniece and Diane. Both were exceptionally helpful and it was such an excellent experience that I may switch from my current prescription management service to Amiry and Gilbride. The staff are not only helpful but also very knowledgeable.

July 16, 2024
Unprompted review
Rated 5 out of 5 stars

Friendly & Professional

I need to attend a pharmacy almost daily and have done for many years with many different pharmacies. I have to say A&G on Neilston Road, Paisley is the best I have ever attended. The staff are all extremely friendly and personable. Kim, Kelly, Lindsey & James are some names that come to mind and the pharmacist Fiona is beyond helpful. Everyone is knowledgable and happy to help with a big smile. Prescriptions are always on time, I never have to wait long for my daily medication and the staff are all helpful and seem well trained on a number of extra services like ear cleaning and blood pressure readings. 100% would recommend. I dread the day I move out of the area and have to find somewhere just as inviting.

July 11, 2024
Unprompted review
Rated 5 out of 5 stars

Travel vaccines super easy

I got two travel vaccines today at the Anniesland branch by Eugene. It was an incredibly easy process and Eugene was very helpful the full way through. I get very nervous with these types of things but he made it a breeze. He went through all of the different options I had and explained each one more thoroughly than I've even had my GP explain things, he even backed it up with statistics showing me exactly what the risks are in the locations i'm going so i could make a properly informed decision. This is how healthcare should operate!

Based on this experience and the friendliness of Shona at the front desk, I would highly recommend this Pharmacy and in the future it will be my go-to, even though its not the closest to my house.

July 11, 2024
Unprompted review

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