I had already spoken with two different telephone representatives about the same topic but still didn’t understand the answers I had been given. After speaking with Wendy all became clear. She was kno... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
After signing up we received a 20% discount incentive to sign up via post from you. All too late. Really annoying. Still, I know the cover is good & was recommended by breeders. Just disappointing be... See more
Company replied
I spoke to Jenny today over an issue that I was confused about in relation to my claim for ongoing problems with my cat. Jenny clarified the situation for me and was very helpful indeed. She a... See more
Company replied
My 9 year old rescue dog was diagnosed with diabetes in December. Thankfully I had the Agria Lifetime cover for her and it has been a Godsend. Claims paid quickly, rarely need to speak to anyone there... See more
Company replied
Company details
Agria Pet Insurance: Lifetime Pet Insurance
Written by the company
- We only offer Lifetime cover
- We believe it's so important to get the right policy for your pet, which is why Agria only offers Lifetime cover with up to £20,000 vet fees cover.
- We’re here when you need us
- Our customers get access to expert advice 24/7 via video call with the Agria App, so help is always on hand if you are worried.
- Trusted by pet owners
- That's why over 90% of our customers renew every year - based on all Agria Pet Insurance renewal data from 1 October 2023 to1 October 2024.
- We pay 98% of claims*
- And we can pay your vet directly, so you can focus on your pet. * Based on all Agria Pet Insurance claims received between November 2023 and May 2024.
Contact info
First Floor, Blue Leanie, Walton Street, HP21 7QW, Aylesbury, United Kingdom
- 03330 30 10 00
- agriapet.co.uk
4.8
Excellent
12K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Excellent service
The service I have had so far has been excellent. The free 24 hour video call service via the app was incredibly helpful as was the lovely lady who I just spoke to on the phone.
July 2, 2026
Unprompted review
Reply from Agria Pet Insurance
Hello Alex Hobden
I’m so pleased to hear you had a 5-star experience with us. We really appreciate the time you’ve taken to leave such a positive review.
I’ll pass your feedback to Andrea. I know she’ll be delighted.
Please let us know if we can be of any further assistance.
Kind regards
Shane
Customer Service Team
Spoke with your advisor about your…
Spoke with your advisor about your scheme & thought was suitable for my adopted cat Socks.
The gentleman advisor was very helpful.
June 1, 2026
Reply from Agria Pet Insurance
Hello customer Mrs Jan Smith
I’m so happy to see you’ve given us a 5-star review! I’ll pass your comments to Ed. I know he’ll be delighted.
If you have any further queries, please don’t hesitate to contact us.
Kind regards
Shane
Customer Service Team
Julia Piwowarek was absolutely superb
Julia Piwowarek was absolutely superb, and went above and beyond to help me and support me. Very kind and understanding, and in my opinion deserves a pay increase.
kind regards
Mrs Rosemary Niblett
July 1, 2026
Unprompted review
Reply from Agria Pet Insurance
Hello rosemary niblett
Thank you so much for your positive feedback regarding your recent experience with us.
I’ll ensure Julia is aware of your comments and, in the meantime, please don’t hesitate to contact us should you have any questions.
Kind regards
Shane
Customer Service Team
Lorna was lovely
Very happy with the service provided by lorna today. Very helpful and informative
July 1, 2026
Unprompted review
Reply from Agria Pet Insurance
Hello marie Radford
Wonderful to get your positive feedback. We’re so happy to hear you had a fantastic experience with us. Lorna will really appreciate your feedback.
If you have any questions in the future, please don't hesitate to contact us.
Kind regards
Shane
Customer Service Team
My experience of Agria so far
My experience of Agria so far (signed up two months ago) is absolutely fantastic.
Every person I’ve spoken to has been easy to understand, clear, incredible friendly.
All policy T&C’s for my particular level of cover, is genuinely outstanding, and my vets have also confirmed the quality of this provider, as well as my breeder recommending them. My particular call was about £100 vouchers given for my cats wellbeing to use at my vets each year (I have two cats, 2 vouchers) I decided to use this for a spay and neuter, and was confirmed these are relevant for these and the money should land in my account once finished pending.
July 1, 2026
Unprompted review
Reply from Agria Pet Insurance
Hello Leigh
Thank you so much for taking the time to leave us such a positive review. I’m so glad to hear you found our services clear and incredibly friendly. We’re sure you’ll continue to experience our fantastic service when you need us.
Please let us know if you have any questions in future and we’ll be happy to help.
Kind regards
Shane
Customer Service Team
Awesome Customer Service and friendly helpful advisors 🫶
Every time I call and speak with them the service is second to none! Spoke with Jennifer today who dealt with my account queries, was friendly and helpful. Would never use another insurance company for my 3 Savannah fur babies 😺🐆😺 as they nail customer service every time 😊
July 1, 2026
Unprompted review
Reply from Agria Pet Insurance
Hello Sara
I’m so pleased to hear you had a 5-star experience with us. We really appreciate the time you’ve taken to leave such a positive review.
I’ll pass your feedback to Jennifer. I know she’ll be delighted.
Please let us know if we can be of any further assistance.
Kind regards
Shane
Customer Service Team
If I could give 0 stars I would I
5 stars they rectified the issue I have reinstated my cat policy will definitely recommend
July 1, 2026
Unprompted review
Reply from Agria Pet Insurance
Hello Mr J
Thank you for taking the time to update your review to 5 stars.
I’m glad we’ve had the opportunity to discuss this matter with you, and I’m pleased we’ve been able to resolve the issues raised.
If you have further questions, please call on 03330 30 83 98, or email info@agriapet.co.uk and quote your policy number.
Kind regards
Shane
Customer Service Team
Difficult to change pin
May 28, 2026
Reply from Agria Pet Insurance
Hello Phil Hourahine
Thank you for taking the time to leave us your review.
I’m glad we’ve had the opportunity to discuss this matter with you, and I’m pleased we’ve been able to resolve the issues raised.
If you have further questions, please call on 03330 30 83 98, or email info@agriapet.co.uk and quote your policy number.
Kind regards
Shane
Customer Service Team
highly recommend
I made a claim for an xray my kitten had. the process was easy and pretty quick. I received an email 5 days later to inform me of the money i'd receive back and the next day then money was in my account.
I would highly recommend them.
May 25, 2026
Reply from Agria Pet Insurance
Hello Jess
I’m so happy to see you’ve given us a 5-star review! I’ll pass your comments to the team. I know they’ll be delighted.
If you have any further queries, please don’t hesitate to contact us.
Kind regards
Shane
Customer Service Team
Shane was very helpful
Shane was very helpful on the phone when paying our missed direct debits. He made time to ask how Fergus was getting on and was friendly throughout the call.
June 30, 2026
Unprompted review
Reply from Agria Pet Insurance
Hello Amy
I’m so happy to see you’ve given me a 5-star review!
If you have any further queries, please don’t hesitate to contact us.
Kind regards
Shane
Customer Service Team
Reply from Agria Pet Insurance
Hello Mr & Mrs E
Thank you so much for your positive feedback regarding your recent experience with us.
I’ll ensure the team are aware of your comments and, in the meantime, please don’t hesitate to contact us should you have any questions.
Kind regards
Shane
Customer Service Team
Excellent so far
Excellent I have 2 horses and dogs with Agria so far very reliable and easy to deal with premiums have increased in year 2 &3 but not as much as I had experienced with kbis & Nfu
June 30, 2026
Unprompted review
Reply from Agria Pet Insurance
Hello Sonja James
Wonderful to get your positive feedback. We’re so happy to hear you had a fantastic experience with us. Tracey will really appreciate your feedback.
If you have any questions in the future, please don't hesitate to contact us.
Kind regards
Shane
Customer Service Team
Reply from Agria Pet Insurance
Hello PHILIPPA MASON
Thank you so much for taking the time to leave us a positive review. I’m so glad to hear you found Andrea really helpful. We’re sure you’ll continue to experience our fantastic service when you need us.
Please let us know if you have any questions in future and we’ll be happy to help.
Kind regards
Shane
Customer Service Team
Very helpful advisor - Chloe
Called to query breeder cover for one of my dogs and ended up discussing another too, Chloe was super helpful and gave me lots of advice and information.
June 30, 2026
Unprompted review
Reply from Agria Pet Insurance
Hello Karen
I’m so pleased to hear you had a 5-star experience with us. We really appreciate the time you’ve taken to leave a positive review.
I’ll pass your feedback to Chloe. I know she’ll be delighted.
Please let us know if we can be of any further assistance.
Kind regards
Shane
Customer Service Team
Professional and friendly
The Agria staff member was professional, yet friendly in her dealing with my claim information. Lovely customer service.
June 30, 2026
Unprompted review
Reply from Agria Pet Insurance
Hello Ali Lutkin
I’m so happy to see you’ve given us a 5-star review! I’ll pass your comments to Jill. I know she’ll be delighted.
If you have any further queries, please don’t hesitate to contact us.
Kind regards
Shane
Customer Service Team
I have spoken to Sha e a no of times
I have spoken to Sha e a no of times. He has always answered my questions and is friendly, professional and helpful.
June 30, 2026
Unprompted review
Reply from Agria Pet Insurance
Hello Linda
I’m so happy to see you’ve given me a 5-star review!
If you have any further queries, please don’t hesitate to contact us.
Kind regards
Shane
Customer Service Team
Excellent provider
Excellent provider - no issues whatsoever, simple to use and functional.
May 23, 2026
Reply from Agria Pet Insurance
Hello Tom hough
Thank you so much for your positive feedback regarding your recent experience with us.
I’ll ensure the team are aware of your comments and, in the meantime, please don’t hesitate to contact us should you have any questions.
Kind regards
Shane
Customer Service Team
Wished to add a service onto my dog’s…
Wished to add a service onto my dog’s policy. Explained all the implications and costs involved. Great service speaking to a human (Shaun) is always a bonus.
June 30, 2026
Unprompted review
Reply from Agria Pet Insurance
Hello Sharon - Warwickshire
I’m so happy to see you’ve given me a 5-star review!
If you have any further queries, please don’t hesitate to contact us.
Kind regards
Shane
Customer Service Team
Always great service
I've never had a bad experience with Agria, they answer the phones quickly, are always happy to help / explain and never make you feel rushed!
June 30, 2026
Unprompted review
Reply from Agria Pet Insurance
Hello Clarissa Crawley
Wonderful to get your positive feedback. We’re so happy to hear you had a fantastic experience with us. Michelle will really appreciate your feedback.
If you have any questions in the future, please don't hesitate to contact us.
Kind regards
Shane
Customer Service Team
Amazing Service
Honestly i just can't recommend you guys enough. Michelle West was so lovely and helpful. When ever I have had to call up for help regarding anything you are all so helpful and friendly. Thank-you for being the best insurance I have had for my dog Albie.
June 30, 2026
Unprompted review
Reply from Agria Pet Insurance
Hello Jennifer Gill
Wonderful to get your positive feedback. We’re so happy to hear you had a fantastic experience with us. Michelle will really appreciate your feedback.
If you have any questions in the future, please don't hesitate to contact us.
Kind regards
Shane
Customer Service Team
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