Andrew Hyde Reviews 

147
TrustScore 4.5 out of 5

4.6

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Rated 4 out of 5 stars

Only thing that gave it a 4 was my daughter got excited as her last cardigan had pockets which came in very useful for her tissues. This one has no pockets. Everything else material wise and delivery... See more

Company replied

Rated 5 out of 5 stars

My sons primary school used to use Andrew Hyde but then partnered up with another supplier. To say the other suppliers merchandise was poorer quality is an understatement so I was delighted to see tha... See more

Rated 5 out of 5 stars

I’ve been buying uniforms from Andrew Hyde for many years now for both my kids. I love how they wash well and still continue to look new and the colour doesn’t fade. My son is in high school now and I... See more

Company replied

Rated 5 out of 5 stars

Excellent quality school jumper. The colour stays vibrant for much longer than from our other school supplier so I prefer to buy from here. I find the sizing a little small so order a size larger than... See more


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4.6

Excellent

TrustScore 4.5 out of 5

147 reviews

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4.6

All reviews

(147)

10 reviews in the last 12 months

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Rated 5 out of 5 stars

Great quality uniforms and quick…

Great quality uniforms and quick delivery!

September 26, 2024
Andrew Hyde logo

Reply from Andrew Hyde

We love to see you are happy with the quality you have received as we are determined to deliver the highest of standards at all times.
We are delighted you found the delivery quick and efficient as this is one our goals.
We are delighted that this has been reflected with your order and hope you continue to use our services in the future.

Rated 3 out of 5 stars

Limited sizing

Only sell every other size starting with age 3-4 then jumps to age 5-6, which seems silly when kids start school age 4-5! have kept the PE and book bag which are fine. Just a shame we can’t keep any of the clothing

June 27, 2024
Rated 1 out of 5 stars

Ordered 3 weeks ago still not received…

Ordered 3 weeks ago still not received my item and being asked for a review lol

May 3, 2024
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Reply from Andrew Hyde

Hi Zainab,

Thanks for your feedback.

Sorry to hear that your order was delayed due to foreseen stock delays. I'm happy that we successfully resolved this & you now have received your order.

We hope that you will continue to use our uniform services again in the future.

Rated 3 out of 5 stars

Great quality fleece.

Great quality fleece.
No choice but to pay postage as items required for school and no option to collect instead.
Also wait times for delivery aren't ideal, as can't always plan in advance, or afford to plan in advance for sudden requirements of items.

February 26, 2024
Rated 1 out of 5 stars

order 4 weeks late

Ordered a school fleece jumper and was told it’d take 14 days to arrive. Waited for two weeks, but there was no sign of dispatch or out for delivery. Sent multiple emails after I had waited for 2 weeks and then it arrived within the fourth week.

January 31, 2024
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Reply from Andrew Hyde

Good Morning Laiba,

Thank you for your review.

I'm extremely sorry that we went over the 14days stated I can see that your order was placed in the 16th and delivered on the 3rd. We were facing suppliers issues which is why your order was sadly 4days over the delivery due date.

We hope despite your reservations you will consider using our uniform services again in the future.

Natasha - Andrew Hyde Team

Rated 1 out of 5 stars

I wrote a day after my order to change…

I wrote a day after my order to change my order I was told is not possible. I ordered a girl cardigan instead of boys own for lakeside primary academy. I came back home the kids removed the label already, now the two cardigan is just useless in my home now. Money wasted

January 10, 2024
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Reply from Andrew Hyde

Good Afternoon Chimerem,

Thank you for your review.

Unfortunately, your order was already in production. I can see you were emailed back and offered a free return label but we had no correspondence back from you.

We will make contact again in regards to this.

Natasha - Andrew Hyde Team

Rated 5 out of 5 stars
Andrew Hyde logo

Reply from Andrew Hyde

We would like to thank you for taking the time to leave a great review. We are extremely pleased to hear you are satisfied with the quality of our garments & service offered.

This really helps inform new customers that they will be getting first class service when shopping with Andrew Hyde School Wear.

We appreciate your custom and hope you continue to use our services in the future.

Rated 3 out of 5 stars

i didn't like the time that took for…

i didn't like the time that took for delivery .

December 11, 2023
Andrew Hyde logo

Reply from Andrew Hyde

Thank you for taking the time to leave a review.

We're sorry to hear you have not had the best experience with Andrew Hyde and are un-happy with our delivery timescale.
However, please be aware that orders can take up to11-14 working days to be produced as we embroidery all products specifically to order.

We aim to keep customers updated throughout the process, but please do not hesitate to contact our CS team will be happy to help.

Email: sales@ahyde.co.uk
Telephone: 0800 0590592
Customer Service Hours:
Mon-Thur: 9am-5pm Fri: 08:30-4:30pm

Rated 5 out of 5 stars

Delivery on time

October 6, 2023
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Reply from Andrew Hyde

Good Morning Oluranti

Thank you for taking the time to leave a review.

We appreciate your feedback. The Andrew Hyde Team are glad that you received your order in time. We look forward to you using our service in the future.

Natasha - Andrew Hyde Team

Rated 5 out of 5 stars

Good quality product.

September 26, 2023
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Reply from Andrew Hyde

Good Morning Othman,

We would like to thank you for taking the time to leave a great review.

We are extremely pleased to hear you are satisfied with the quality of our garments as we take great pride in this and are happy to hear it has been reflected. This really helps inform new customers that they will be getting a reliable service shopping with Andre Hyde School Wear. We appreciate your custom and hope you continue to use our services in the future.

Natasha - Andrew Hyde Team

Rated 5 out of 5 stars

Great colours that don’t fade & washes well.

I’ve been buying uniforms from Andrew Hyde for many years now for both my kids. I love how they wash well and still continue to look new and the colour doesn’t fade. My son is in high school now and I wish you supplied uniforms for his school too. I’ll definitely continue purchasing for my daughter who is now in year 2.

August 29, 2023
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Reply from Andrew Hyde

Good Morning Mutinta,

Thank you for your kind review.

We are happy to learn you have such a positive experience using our services and would like to take the time to thank you for your continued custom. We really appreciate your review and feedback. We look forward to you using our service again in the future.

Natasha -Andrew Hyde Team

Rated 5 out of 5 stars

Easy to order

Easy to order. Very quick delivery.

July 26, 2023
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Reply from Andrew Hyde

Thank you for taking the time to leave a review.

We appreciate your feedback. The Andrew Hyde Team are glad that you had such a positive experience with us and are glad we were able to provide fast delivery. We look forward to you using our service in the future.

The Andrew Hyde Team

Rated 5 out of 5 stars

Fast delivery .great quality.lasts the…

Fast delivery .great quality.lasts the whole school year...

July 5, 2023
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Reply from Andrew Hyde

Good Afternoon Susan

Thank you for taking the time to leave a review.

We appreciate your feedback. The Andrew Hyde Team are glad that you had such a positive experience with us and are glad we were able to provide fast delivery. We look forward to you using our service in the future.

Jo
Andrew Hyde Team

Rated 5 out of 5 stars
Andrew Hyde logo

Reply from Andrew Hyde

Good Afternoon Emily

Thank you for your kind review.

The Andrew Hyde team are delighted you found the delivery quick and efficient as this is one our goals.

We are delighted that this has been reflected with your order and hope you continue to use our services in the future.

Jo
Andrew Hyde Team

Rated 5 out of 5 stars

Excellent product and very quick…

Excellent product and very quick delivery

June 26, 2023
Andrew Hyde logo

Reply from Andrew Hyde

Good Afternoon Mr Chamberlain

Thank you for taking the time to leave a review.

We appreciate your feedback. Andrew Hyde team are glad that you had such a positive experience with us and are glad we were able to provide fast delivery. We look forward to you using our service in the future.

Jo
Andrew Hyde Team

Rated 5 out of 5 stars

My sons school uniform arrived in good…

My sons school uniform arrived in good time. Thank you

June 20, 2023
Andrew Hyde logo

Reply from Andrew Hyde

Thank you for your positive feedback. Here at Andrew Hyde, we work hard to maintain high standards and to get orders out quickly and efficiently. We are delighted that this has been reflected with your order and hope you continue to use our services in the future. We appreciate your custom and look forward to communicating with you in the future.

Jo
Andrew Hyde Team

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