Andrew Hyde Reviews 

5 Star - great price, quality and service

I had to wait for my coat and cardigan to be delivered within two months. I had a cap the following week after doing online order.
In the end I did have refund and it came.

No correspondence received from the company other than a confirmation of order (dispatch email would be helpful). Also not sure why it takes sooo long to actually receive the order.

Great customer service. Emanuel was very helpful and efficient. I was frustrated at first as I couldn’t get through on the phone, however as soon as I sent an email, Emmanuel called be straight back to answer my query and then followed up with an email.

Great quality school jumper fits to size good delivery service thanks

I was really happy with the service from ordering my item, delivery and then customer service. Unfortunately, I have had an issue with the item I ordered however, the morning after sending my email RE the problem I received a quick reply from Emanuel - he was really helpful, informative and my issue was resolved so very quickly with no problems. His communication was fantastic and so helpful. Overall very happy with the level of service and would recommend.

Sadly it was a month and half to send my order and when it arrived they sent the wrong items and I also had a fleece with a completely different logo on it 😞

Have been very helpful with our orders and and kept us informed at each stage. Quick response time and delivery. Emanuel has been fantastic to deal with.

Brilliant place to order from always get back to me right away and feels good quality

Delivery timeline too long and still delayed further

Ordered 2 Tshirts both arrived within the date stated on order form quality very good

Took them month and a half to deliver my order and countless emails ehich they don't ever reply. I had to call them and chase them to deliver my order. Extremely disappointed.

The website states a 21 day delivery guarantee. My order did not arrive within this time frame and no communication received to explain why.

I emailed and called to find out what was happening. There had been an issue with a supplier apparently and it was being chased up.
I was refunded 10% of the total order for the inconvenience.

The order eventually arrived 31 days after ordering.

If delays are anticipated then you should make more of an effort to inform customers. Particularly at the start of a school year, I had to buy extra (unnecessary) uniform from a supermarket to fill the gap until my order arrived.

Purchased school equipment. Very good quality. All came as expo. No problems. Smooth experience

It was very easy to order from the site.
The items arrived much quicker than expected and very reasonably priced.

I ordered cardigans for my daughter on 11th August and they didn’t come until 13th September, when she was already in her second week back at school and they sent 2 when I ordered 3. I was promised a 2 week guarantee on delivery.

Andrew Hyde did a excellent service except using DPD I changed the address of the second deli due to a holiday. First attempt could not find the address 🤷‍♀️ Second attempt no one home and a photograph of the inside of his van in the dark very clever so I had to change from delivery to collection and ask a member of my family to collect the item.

I purchased a size 13 in July 2022 only to be sent a size small.

There website stated the size 13 is a 34inch

And the small is a 36inch

So a significantly size difference for a child, but I have been told these are equivalent and the same size even though their website clearly states that there different and different prices…I have sent numerous emails asking for the correct size to be sent, I am having to pay the postage cost for their mistake, which is totally ridiculous, their customer service is absolutely shocking!!!

At least 10 emails sent backward and forwards and when you call their customer size line 0800 0590592 they’re clearly not interested, as nobody answers. I will be referring this to trading standards as it’s a matter of principle and judging from all the recent NEGATIVE feedback and NEGATIVE reviews there clearly breaching there own policies by sending out incorrect orders.