Aira Reviews 

I’ve had a first visit, from a sales person, who was very helpful and clearly proud of the company that employs him. He dealt expertly with all of my questions, and on the basis of this first visit I was able to proceed to the next stage with confidence.

My Partner has recently purchased a property which has an Aira supplied and fitted Air Source Heating System, installed in 2024 by the previous owner. When looking into buying the property she was told by Aira that any warrantee / guarantee would be transferred following the purchase. On completion Aira showed zero interest and informed her that the warrantee was not transferable. Considering the previous vendor has now passed away we have no proof or re-course with regard to the 10 year all inclusive plan that we understand was purchased at the time of installation.
Very Poor Customer Service to say the least.

We chose Aira after a lot of research and their heat pump is perfect for us. Excellent first visit from Cameron who carried out an assessment and identified what we needed. Very professional, knowledgable and helpful. Thanks also to Lewis for sorting out the boiler upgrade grant and the technical assessment. So we're good to go for our installation next month and very much looking forward to it. The product looks great and the customer service is excellent.

Speedy response clear communication and made a follow up call to check my systems was working
Jonathan was very friendly and help full good job thanks

Aira is well known and is a group very professional people, who work jointly to achieve the desired outcome. Customer is at the centre of their planning and they make sure you get distinguished service. Very pleased with their service.

Emily answered my questions very quickly and clearly, resolving my issue straight away.

Recently noticed a small leak from the Mag filter on my heat pump. I called Aira to arrange to have an engineer come out to check it. I spoke with Jonathan at Aira, who was very helpful and I sent through a photo of the leak. Jonathan called back the following morning to confirm an engineer was available that afternoon.

The engineer (Scott S) arrived as promised and was able to quickly fix the problem. He also took time to answer a couple of questions I had on the operation of my heat pump. I was very impressed with the efficient, friendly and expert service.

Upon returning from an overseas holiday, I noticed water dripping from my outside system store….upon further investigation it appeared the hot-water tank was leaking - a later visit from an emergency technician confirmed this.
Upon receipt of the replacement tank, Robert worked (with a colleague) to exchange the unit and get the system back into performing order…..the site was left clean and tidy and I was updated on progress throughout the day.

An excellent service was provided.

Very good service when a problem arose. Engineer came the next day and worked long and hard to resolve it. Thanks to Emily and Pete.

Problem diagnosed by Aira with immediate phone call to tell us an Engjneer would be with us to rectify problem! Zeke arrived and sorted it and all is working fine, with no charge for an engineer to come or for any work needed! All included in the original package for installation! Excellent service!

I contacted the support team for advice on maintenance of our new heat pump. All information given by Emily was spot on. Totally recommend Aira as a company and the heat pump is great.

I reported a problem with the hot water temperature and an engineer came out to investigate a few days later. After inspecting the system he quickly found the issue and resolved it that morning. He also noticed some of the pipes in the loft were not lagged so he carried out that work as well.
I am very happy with the Aira customer service provided my Medy Ogolo and Maintenance resolution by Andy Manning.

Excellent experience with Aira Home UK
We recently had an air source heat pump installed by Aira Home UK and have been extremely impressed with the whole process from start to finish.

A special thanks to Tim Heard from the sales team, who was knowledgeable, professional, and took the time to explain everything clearly, helping us make an informed decision with no pressure.

The installation team of Scott Anderson, Iain Wood, and Paul Hartles were equally outstanding. They arrived on time, worked hard throughout the installation, and were courteous, tidy, and respectful of our home. The quality of workmanship was excellent, and they took the time to answer our questions and ensure we understood how the system operates before they left.
What could have been a complex project was managed smoothly and professionally throughout. We are delighted with the installation and the level of customer service we received.
In fact, we have been so impressed with Aira Home UK that we are now in the process of having them install a solar PV system as well. That alone speaks volumes about the confidence we have in the company and the people who represent it.

I would happily recommend Aira Home UK to anyone considering an air source heat pump or other renewable energy solutions.

5 stars. Great service, great people, and a great result. ⭐⭐⭐⭐⭐

Julia explained the system well and was very helpful answering all our questions. So far Lewis our project manager has been wonderful. Thank you. We don’t yet have the product but so far the company is impeccable. Thank you

Excellent responsive service. All the staff were courteous and professional. Medy at customer support was proficient and Julian the service engineer was excellent as usual.

We’re very lucky to have Peter Dawes covering our area. He’s courteous professional and knowledgeable. Just what you need when carrying out a repair. Jonathan Lemon was also very helpful with liaising and Booking in appointments.

That’s been a good experience. The explanation was very clear and complete…

Aira detected a fault with our heatpump and sent out a technician. Adrian, the Aira technician, was very professional. He explained everything he was doing and fully answered any questions. The problem was resolved and he carried out a full service. Adrian was very pleasant and extremely helpful. Thank you Aira.

Aira clean energy service technician Daniel Knowles brought our appointment forward. He inspected our system and quickly spotted and rectified our problem. Very personable and efficient. Well done AIRA.