Airsoftmania Reviews 

629
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Looking at 45 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the staff, describing them as professional and passionate about their work. People often receive their orders in good condition, with several noting products arrived well-packaged and undamaged. Reviewers also frequently mention fast delivery and effective tracking for their purchases. However, some customers also noted significant issues with response times, often reporting very slow or no replies to their inquiries. There are also instances of delayed deliveries, with some orders taking much longer than expected or not arriving at all. A few people experienced incorrect items being sent, products not fitting, or unexpected additional fees upon delivery.

What people talk about most

Product

People report ambiguous experiences with product quality and delivery. Many customers received exactly what... See more

Order

Users describe ambiguous interactions with order, with some customers receiving exactly what they ordered... See more

Delivery service

Clients share ambiguous opinions on delivery service, with some reviewers reporting fast delivery, with items... See more

Staff

Reviewers highlight positive aspects of staff, with many appreciating the team and their dedication to their... See more

Response time

Reviewers express widespread dissatisfaction with response times, frequently reporting that customer service... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Box came damaged but everything inside was in perfect condition with 2 springs included for the 1 joule limit in my country. Order took slightly longer than the expected 3/4 days delivery said on thei... See more

Rated 4 out of 5 stars

Good and easy website. Payment was easy with Klarna and shipping/delivery was fast. Product as described. Only one small remark: They shipped the product in the original box only wrapped with thin pla... See more

Company replied

Rated 4 out of 5 stars

The M4 i ordered came in perfect conditon and eveything was fine, but it seems to have a little feeding problem with its high cap mag. After every 10 shots i need to spin the wheel so i just switched... See more

Rated 4 out of 5 stars

I specifically chose the German version of the gun, and on your website it was stated that it would be downgraded to below 0.5 joules so that it can be used in full auto under German law. However, whe... See more


Company details

  1. Airsoft Supply Store
  2. Adventure Sports
  3. Outdoor Clothing and Equipment Shop
  4. Paintball Store

About Airsoftmania

Written by the company

Airsoftmania was born from a passion for airsoft dating back to thirty years ago, at the end of the 80s. It was in fact 1989 when a young director of Airsoftmania started playing airsoft with a few crazy friends.

Since then millions of pellets have been fired, many games have been played throughout Europe and a long way and many experiences have been made in the airsoft industry.

Over the years we have created brands, invented new products, opened stores, we have been distributors of important brands such as G&G, Maxpedition, ASG and Viper Tactical. We have opened a large arena and organized hundreds of tournaments and among these also Exposoftair an airsoft fair with international participants and sponsors.

Airsoftmania, born in 2020 in full pandemic crisis, represents the synthesis of all this experience and all these years of play.

Airsoftmania boss in action

Follow us, you will find new products and promotions every week!

Airsoftmania on facebook Airsoftmania on Instagram


Contact info

3.5

Average

TrustScore 3.5 out of 5

629 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 9% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.5

All reviews

(629)

108 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Don't listen to there shipping times

I ordered something over a week ago with hopes of playing an airsoft match tommorow, they said it would be 4-5 days shipping but it's been over a week and they refuse to give any update apart from "It's out of our hands, contact the courier", I spoke to the courier and they said that AirsoftMania shouldn't have given shipping times and that it won't be here until next week, can't recommend.

September 27, 2024
Unprompted review
Rated 5 out of 5 stars

Socom 556 rc2

Nicely build website. Easy to find your much needed products. Fast delivery. And fast responding customer care. I bought a socom 556 rc2 silencer replica. The price was lower than on most webshops for the exact same product.

September 19, 2024
Unprompted review
Rated 2 out of 5 stars

Ordered on the 21st of August and took…

Ordered on the 21st of August and took almost two weeks to ship from a store supposedly based in Italy. The package actually shipped from Poland. The package arrived in the uk and was refused and returned to Poland as no customs documents were enclosed with the package. After sorting this out with ups and customs It has now arrived back in the uk but has missed its estimated delivery day twice as it’s now stuck in uk customs.

they also added the wrong address to my package so I have had to have it redirected to a local pickup store.

September 11, 2024
Unprompted review
Rated 5 out of 5 stars

Good and quick service

Good and quick service, parcel arrived in a good state. I'm very happy with my new M4!

July 15, 2024
Unprompted review
Airsoftmania logo

Reply from Airsoftmania

Great! thank you very much for your recent order, we are happy you are a new M4 happy owner :)

Rated 5 out of 5 stars

Airsoftmania Kp-07

Ok I'm not a big fan of reviews,but I have to say this site is fantastic has everything in one store ,I ordered a KP o7 and omg what a gun ,lots of research done before buying and navigated lots but none had the variety until I came across airsoftmania most sites don't take PayPal this one does that's what makes a site safe to use ,delivered from ordering to recieving in Ireland 5 days,beat that. 6 star site
Thank you

July 3, 2024
Unprompted review
Airsoftmania logo

Reply from Airsoftmania

Wow, thank you so much for your amazing review!

We're REALLY happy to hear you're enjoying your KP-07. It sounds like you did your research, and we're proud to offer the variety and quality that helped you make the right decision.

We agree, safe and convenient payment options like PayPal are essential (even if they are very expensive for us), and we're glad it made your experience smooth.

Your 6-star rating means the world to us!!! It's feedback like yours that keeps us motivated to provide the best possible airsoft shopping experience 🙏

If you ever need anything else or have any questions, please don't hesitate to reach out. We're always here to help!

Thanks again for choosing Airsoftmania Europe!

Rated 5 out of 5 stars

Great.

All went fine. Delivery in time. Great stuff.

June 6, 2024
Unprompted review
Airsoftmania logo

Reply from Airsoftmania

It's great to hear that everything went smoothly with your order and that you're happy with the products! It's always our goal to deliver a great experience, from the moment you browse our site to the moment your package arrives at your door.

Thank you for choosing Airsoftmania Europe 🙏 and we hope to see you again soon for your next airsoft adventure!

Rated 1 out of 5 stars

Fast shipping my backside!

Fast shipping my backside!! I ordered a sight from this site on the 15th and I had to email them to ask where it was as UPS tracking said they didn't have it yet. I asked for a full refund including the £14 postage I paid only to be told it does not depend on them but their couriers! Unfortunately for them, under UK and EU law, they have full responsibility until I receive the goods. Magically, the tracking is now up to date and it's now sat in a warehouse in Poland some 13 days after ordering with no indication when it might arrive!! Shocking delivery time, Temu and AliExpress get stuff from China to you with free postage quicker!! Still waiting, still hopeful, will update when it finally arrives!!!

UPDATE - 02/07 still no sight, still sat in Poland, scheduled delivery was 01/07 according to UPS. Airsoftmania refuse to give me a refund even though I asked for it on the 25th June before they had given UPS the parcel; it was handed to them on the 26th June!!! Downgrading from 2 to zero stars (well, one but you get my intent!!!)

UPDATE 2 - So it's the 5th July and I have been promised a full refund 3 days ago but am still waiting. Meanwhile UPS have now moved the sight from Poland to Germany and it's apparently sat in the UK with a delivery date of today before 1400hrs. Well it's 1715hrs and not a sausage havs turned up. If I ever get a refund and it arrives, I will send it back to them. Please be wary that what Airsoftmania say and what they do are completely different and I can add being economical with the truth to their list of customer relationship policy!!

FINAL UPDATE 06/07 - UPS have now emailed me to say they are delivering it on the 8th July. They are also asking for a further £33.91 for import fees!!! I've queried this with them and Airsoftmania as the threshold for import duty is goods of a value above £135 - the sight cost £96 including coming by snail mail. I have also informed UPS that I will not be accepting the package. PLEASE PLEASE PLEASE BE EXTREMELY CAUTIOUS WEHEN THINKING OF ORDERING FROM AIRSOFTMANIA!!!

Extra time update - 10/08 Still no sight despite UPS sending me 3 different dates for delivery!! 🤣

June 28, 2024
Unprompted review
Rated 5 out of 5 stars

Fast delivery

Fast delivery, Product is Like in the Description and Perfect Material. Fits perfekt on my GHK Mk18 GBBR and Wolverine MTW Forged. Thank You Guys!

May 8, 2024
Unprompted review
Airsoftmania logo

Reply from Airsoftmania

Thank you for taking the time to share your positive experience, and we appreciate your support!

Rated 1 out of 5 stars

WARNING! Took 3 months of legal threats to get my order

Had to threat them with legal actions over 3 months in order to finally get a product with 3-5 days delivery time according to their website. And in every response they just continued to lie. Don't trust this company!
There's tons of better alternatives with reputable companies for people in Europe, just search for "Airsoft Europe".

April 30, 2024
Unprompted review
Rated 5 out of 5 stars

The very best in airsoft weapons

This is a very trustworthy company that is really dedicated to upholding quality, product safety and personal service on an unprecedented level. I trust this company and I will continue to support them and purchase their products.

April 11, 2024
Unprompted review
Airsoftmania logo

Reply from Airsoftmania

Thank you so much for your kind words and trust in our company! Knowing that you trust us means the world to us, and we're grateful for your continued support.

If you ever have more feedback or if there's anything else we can assist you with, please feel free to reach out. We're here to serve you, and we appreciate your loyalty to our brand. Thank you for choosing us!

Rated 5 out of 5 stars

Good service and fast delivery

I ordered 2 magazines, and they arrived on time, exactly as depicted on the website. Also customer serivice is perfect, you can get in touch on whatsapp and they respond fast.

April 11, 2024
Unprompted review
Airsoftmania logo

Reply from Airsoftmania

Thank you for your feedback! We're delighted to hear that you found our customer service perfect and appreciate your positive comments about our responsiveness on WhatsApp. Providing fast and helpful support is important to us, and we're pleased that we could assist you promptly.

If you have any more orders or if there's anything else we can assist you with, please feel free to reach out. Thank you for choosing us, and we look forward to serving you again in the future!

Rated 5 out of 5 stars

Good service

Good service

Quick delivery

April 2, 2024
Unprompted review
Airsoftmania logo

Reply from Airsoftmania

Thank you very much for your feedback!
If you have any further questions or concerns, please don't hesitate to reach out. Thank you for choosing AirsoftMania!

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