Box came damaged but everything inside was in perfect condition with 2 springs included for the 1 joule limit in my country. Order took slightly longer than the expected 3/4 days delivery said on thei... See more
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Good and easy website. Payment was easy with Klarna and shipping/delivery was fast. Product as described. Only one small remark: They shipped the product in the original box only wrapped with thin pla... See more
Company replied
The M4 i ordered came in perfect conditon and eveything was fine, but it seems to have a little feeding problem with its high cap mag. After every 10 shots i need to spin the wheel so i just switched... See more
I specifically chose the German version of the gun, and on your website it was stated that it would be downgraded to below 0.5 joules so that it can be used in full auto under German law. However, whe... See more
Company details
About Airsoftmania
Written by the company
Airsoftmania was born from a passion for airsoft dating back to thirty years ago, at the end of the 80s. It was in fact 1989 when a young director of Airsoftmania started playing airsoft with a few crazy friends.
Since then millions of pellets have been fired, many games have been played throughout Europe and a long way and many experiences have been made in the airsoft industry.
Over the years we have created brands, invented new products, opened stores, we have been distributors of important brands such as G&G, Maxpedition, ASG and Viper Tactical. We have opened a large arena and organized hundreds of tournaments and among these also Exposoftair an airsoft fair with international participants and sponsors.
Airsoftmania, born in 2020 in full pandemic crisis, represents the synthesis of all this experience and all these years of play.
Follow us, you will find new products and promotions every week!
Contact info
Viale delle Magnolie 8, 90144, Palermo, Italy
- +39 3296920799
- info@airsoftmania.eu
- airsoftmania.eu
3.5
Average
629 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 9% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The communication in english or german…
The communication in english or german via e-mail was not sufficient. The question wether an original spring would be provided was not understood. The airsoft gun has apparently not been downgraded as per regulations. No notice was given about sending the item, ist just arrived about two weeks after I ordered it. So no tracking was provided. Other than that, I´m happy about the airsoft gun.
November 6, 2023
Reply from Airsoftmania
Wir danken Ihnen für Ihr Feedback und Ihre Anregungen, die wir sehr berücksichtigen werden.
Manchmal dauert die Umrüstung von Gewehren länger als erwartet, entweder wegen eines besonders langen Arbeitsvorrats oder wegen der Art des Gewehrs.
Was die Feder betrifft, so haben wir Ihre Anfrage definitiv nicht verstanden. Wenn Sie es wünschen, können wir Ihnen die Feder morgen auf unsere Kosten zusenden.
Zur weiteren Klärung stehe ich Ihnen gerne zur Verfügung.
Reply from Airsoftmania
Thank you for your positive feedback! We're thrilled to hear that you had a great purchase experience and are satisfied with the superb service. Providing excellent service is our top priority, and we're delighted that we could meet your expectations.
If you ever have more purchases or any questions in the future, please feel free to reach out. We're here to assist you, and we look forward to serving you again. Thanks for choosing us, and we appreciate your support!
Shipping Label Problem
Quality is very good. Fast shipping.
BUT they always forget the half from my address!
Problem with the parcel service!!!
October 26, 2023
Reply from Airsoftmania
Thank you for providing feedback on the quality and shipping speed, and we're sorry to hear about the ongoing issue with your address. We understand that an incomplete address can cause significant inconvenience.
We sincerely apologize for any inconvenience this has caused. To address this problem, we will take immediate action to work with our parcel service provider and ensure that your complete address is accurately recorded and delivered for all future shipments.
If you have any specific details or additional information regarding the address issue, please reach out to our customer service team. We're here to assist you and resolve this matter promptly.
Again, we apologize for any inconvenience caused, and we appreciate your patience and understanding as we work to improve this aspect of our service. Thank you for bringing it to our attention.
It’s been 3-4 weeks and I still haven’t…
It’s been 3-4 weeks and I still haven’t received my order
October 25, 2023
Reply from Airsoftmania
Sorry for the long wait, it seems that your order is going back to the sender for some reason. We will contact the courier company to investigate the problem.
Reply from Airsoftmania
Thank you for sharing your positive experience! We're delighted to hear that you had a fast delivery and great communication. Providing efficient service and clear communication are top priorities for us.
If you have any more orders in the future or if you need assistance, please feel free to reach out. We're here to help, and we appreciate your support!
I did not receive my full order I have…
I did not receive my full order I have emailed the company and no reply if I pay for a product I expect to receive said product
October 26, 2023
Reply from Airsoftmania
We apologize for the inconvenience you've experienced with your order and the lack of a response to your email. I just checked and indeed part of your order was not shipped because it was not available. We are proceeding with the refund immediately, we apologise for the incident. Probably the logistician forgot to inform you about the lack of some products, we apologise for this.
Reply from Airsoftmania
Thank you for your feedback regarding our website. We appreciate your positive assessment of our platform. However, we understand your concern about the delivery time, and we apologize for any inconvenience this may have caused.
We will certainly follow your advice and do our best to guarantee the promised delivery time.
Thank you for choosing our website!
very good product shiping was fast it…
very good product shiping was fast it took a little bit longer duo to holidays in our country but still very fast
very good site
October 26, 2023
Reply from Airsoftmania
Thank you for your positive review! We're delighted to hear that you're satisfied with the product and the shipping speed, despite some holiday-related delays. Your understanding is greatly appreciated, and we're pleased to have met your expectations.
If you ever have more questions, need assistance, or want to explore more products in the future, please feel free to reach out. We're here to help and ensure you have a great experience.
Thanks for choosing Airsoftmania!
Web site and order process simple and…
Web site and order process simple and efficient. Product received on time.
October 24, 2023
Reply from Airsoftmania
Thank you for your feedback! We're glad to hear that you found our website and order process simple and efficient. Making the online shopping experience smooth is a top priority for us.
We're also pleased to know that your product was received on time. If you ever have more orders or any questions in the future, please feel free to reach out. We're here to assist you, and we look forward to serving you again. Thanks for your support!
UPS delivery 4-5 day delivery
I ordered UPS delivery 4-5 day...it's now 4 weeks,I have mailed Airsoft mania several times and had no response. Canceling the payment and shopping else where.
Ammended 6/10/2023
I still would not recommend to anyone.Long postal delay which was blamed on the courier.This was not the case.the paperwork for the item was wrong shop's fault.also when I enquired there was no response also shops fault.Since my experience I've also checked other reviews and this seems to be a common problem.
Not a good buying experience.
October 16, 2023
Reply from Airsoftmania
I'm truly sorry to hear about the significant delay in your UPS delivery and the lack of response from Airsoft Mania. This is not the level of service we aim to provide, and we understand your frustration.
We tried to ship your order as quickly as possible. Unfortunately, it seems that the delay in delivery is solely attributable to the courier for reasons that are not entirely clear. We will contact UPS immediately to clarify this.
I have checked my emails and I only have one unanswered email from you on 13 October 2023, a couple of days after we shipped your order. Honestly, we didn't notice such a significant delay, orders are usually delivered on time by the courier company. We are very sorry for the inconvenience, we will contact UPS immediately and keep you informed of updates.
We apologize for any inconvenience you've experienced and hope you find a more satisfactory shopping experience with us in the future. If you ever decide to return or have more questions in the future, please don't hesitate to reach out to us. We're here to assist you and improve your experience. Thank you for bringing this to our attention.
The order was very late
The order was very late. When i asked for it they gave me a track and trace that did not work twice. Then I finally got my order. And I was missing 2000 bb’s.
When I asked about it they say they will return my money for the missing product. I asked if they can sent me the missing product but they don’t have it anymore. On there website it says they still have it. I have not heard from them since.
October 12, 2023
Reply from Airsoftmania
I'm truly sorry to hear about the issues you encountered with your order from our company. The delays, non-functional tracking, missing items, and lack of communication are unacceptable, and we sincerely apologize for the inconvenience and frustration this has caused you.
Regarding the missing 2000 BB's, it's disappointing to hear that we weren't able to fulfill your order correctly. We take this feedback seriously, and we will investigate the discrepancies in our inventory and communication processes to prevent similar issues from occurring in the future. Please know that your experience does not reflect our usual standard of service, and we're committed to making things right for you.
A quick check reveals that the product you ordered is actually out of stock and that we have offered you a more expensive alternative product without you having to pay any difference. Please reply to the e-mail we sent you so that we can proceed with sending you the replacement product at our expense.
Once again, we sincerely apologize for the inconvenience, and we appreciate your understanding and patience as we work to resolve this matter. Thank you for bringing this to our attention, and we'll do our best to rectify the situation for you.
Very great costume service
Very great costume service, Every email I sended with all my questions, they were answered really quickly.
I would definitely buy some stuff here again! Thanks to the team
Kind regards
Mike from Portugal
October 9, 2023
Reply from Airsoftmania
Thank you so much for your kind words, Mike!
We're thrilled to hear that you had a great customer service experience and that all your questions were answered promptly. Providing excellent support is a top priority for us, and we're pleased that you found our team responsive.
We look forward to serving you again in the future, and we appreciate your trust and support. If you ever have more questions or need assistance, please feel free to reach out. Kind regards from our team, and thanks for choosing us!
Muito obrigado!
Slow postage
Postage was advertised as 4-5 days. It's been 9 days now and I am yet to even be given an expected delivery date.
October 17, 2023
Reply from Airsoftmania
I'm truly sorry for the delay in your delivery, which has exceeded the advertised timeframe. We understand your frustration and inconvenience. We take this issue seriously, and we are actively working to resolve it.
We have verified that your order was delivered in 12 days instead of 5. We have therefore refunded you part of the shipping costs as compensation for the excessive wait.
To address your concerns and provide you with an expected delivery date, we will escalate your case to ensure a prompt response, we will do our best to expedite the delivery and improve our communication in the future.
If you have any further questions or need assistance, please don't hesitate to reach out. Thank you for bringing this to our attention.
I can’t review something I have not received
I can’t review something I have not received I am still waiting for a delivery from you on the 7of September I ordered one Glock replica and a Glock electric when they arrive l will willingly write a review
October 3, 2023
Reply from Airsoftmania
Thank you for your understanding, and we apologize for the delay in receiving your order. We completely comprehend your situation, and we provided a full refund of your order as requested.
Unfortunately, we have experienced an excessive slowdown in deliveries recently, but we have taken the right countermeasures so that this will not happen again in the future.
We thank you anyway for choosing us and hope that you will buy from us again in the future.
Great service
Great service. Brought magazines and Lipo batteries. All products worked with no problems. Would definitely recommend.
October 2, 2023
Reply from Airsoftmania
Thank you for sharing your positive experience! Your recommendation means a lot to us, and we're delighted that you had a great service experience.
If you ever need more products or have any questions in the future, please feel free to reach out.
We're here to assist you, and we look forward to serving you again.
Enjoy your gear!
A good shop I recommend it.
It's a good shop I had no problems with my delivery and shipping. Keep up the Great work! Greetings from Germany :^)
October 9, 2023
Reply from Airsoftmania
Thank you so much for your recommendation and kind words Luca!
We're thrilled to hear that you had a problem-free experience with your delivery and shipping. Your support and feedback mean a lot to us, and we'll certainly strive to keep up the great work.
Greetings from Italy! If you ever have more questions or need assistance in the future, please don't hesitate to reach out. We're here to help, and we look forward to serving you again.
Danke, dass Sie sich für unseren Shop entschieden haben! 😊🇩🇪
Hannah, Airsoftmania Customer Service
Reply from Airsoftmania
Grazie mille per avere trovato il tempo di lasciarci una recensione, è davvero molto importante per noi! Siamo contenti che tutto sia andato bene con il tuo ordine e che tu sia soddisfatta del nostro servizio e dei nostri prodotti.
Restiamo a tua disposizione per qualsiasi ulteriore informazione!
Saluti
Airsoftmania Team
A very very slow process of shipping to…
A very very slow process of shipping to the UK and then very slow out of customs UK, thought the customs tax was excessive too, when PKM machine gun arrived the box was badly damaged, on opening the box the weapon was damaged on the wooden stock, it had obviously been taken out and inspected then damaged, I spent time filling the stock with wood wax, we haven't tried to fire it yet so we don't know if it is broken, it also came with NO INSTRUCTIONS, I did contact Airsoft Mania but got no reply so I am looking around for instructions on the Internet.
Would I buy from Airsoft Mania again?....DEFINITELY NOT.
October 14, 2023
Unprompted review
Reply from Airsoftmania
I'm truly sorry to hear about your disappointing experience with Airsoft Mania. It's evident that you've faced multiple issues, from slow shipping and customs delays to a damaged product and the lack of instructions. This falls far short of the level of service and quality we aim to provide to our customers.
Your concerns are entirely valid, and we apologize for any inconvenience and frustration this has caused. We understand your decision not to consider purchasing from Airsoft Mania again given the series of problems you encountered.
We take this feedback seriously, and we will use it to improve our processes and customer service. We hope your airsoft gun functions as intended and that you can enjoy it despite the initial setbacks.
We will get in touch with you to find some form of compensation for the hardship you have experienced.
Thank you for bringing this to our attention.
Good product range with very…
Good product range with very competetive pricing. good customer service with relative quick reaction!
September 21, 2023
Reply from Airsoftmania
We appreciate your positive feedback! ...but we aim for the fifth star :)
It's great to hear that you've found our product range to be good and competitively priced. Providing a wide selection of quality products at competitive prices is a priority for us.
We're also pleased that you've had a positive experience with our customer service and found our response times to be relatively quick. If you ever have more questions or need assistance in the future, please feel free to reach out.
Thank you for your support! ❤️
Hannah, Airsoftmania Customer Service
Reply from Airsoftmania
Thank you so much for your kind words and continued support Mateo! We're delighted to hear that you've had a quick and reliable experience with our services.
If you ever have more questions or need assistance in the future, please don't hesitate to reach out.
Thanks for your trust in us!
Airsoftmania team
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