Delivery guys were very curtious and helpful. Respectful of property . Took rubbish away too. Couch is very comfy and easy to put together. Back pieces came separately so came in door easily once rem... See more
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Excellent communication throughout. My goods came from John Pye, and within minutes of paying AIT had emailed to arrange the delivery. I was kept up date in the week prior to delivery and as advised... See more
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Excellent service. Good tracking communication. Arrived in the time frame. Called 45 minutes before arrival. Both chaps removed their shoes, even though I said they didn't need to. Delivered mattr... See more
Company replied
Excellent delivery service. Provided an estimated time of delivery, a link for live delivery tracking, and a phone call before arriving. Even was away from the property but called the driver to let th... See more
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Company details
Written by the company
AIT Home Delivery is the UK's leading 2 person white glove delivery service company offering premium home and next-day delivery across the UK. At AIT, our ethos has always been centred around ensuring that the customer is permanently top of mind across every stage of the delivery process – right from when an order is placed through to the final point of delivery.
Contact info
Head Office - Unit 22 Lodge Way, Lodge Farm Industrial Estate, NN5 7US, Northampton, United Kingdom
- 01604 215 000
- customerservice.AITHD@aitworldwide.com
- aithomedelivery.com/en-gb
4.6
Excellent
262K reviews
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Both men very helpful and kindcsre chair did a…
Both men very helpful and kind did a good job as item wouldn’t go through front door have side entrance for back garden and went through there and double patio doors. Good job.
September 19, 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your wonderful review! We are so pleased to hear about your positive experience with our delivery team. It's fantastic to know they were helpful and managed the delivery through your side entrance with care. Your kind words motivate us to continue providing excellent service.
Great delivery!
Really good delivery driver, it was heavy and he insisted on putting it inside the door. Very personable
September 18, 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service and the helpfulness of our delivery crew. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
I live on second floor I was out when…
I live on second floor I was out when delivery was made.Parcel was left by my front door .Thank you.
September 18, 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service and that your order arrived on time. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
They couldn’t speak a word of English…
They couldn’t speak a word of English so was not abler to communicate
September 19, 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your feedback. We're genuinely sorry to hear that your experience did not meet your expectations. Please reach out to our complaints team with more details so we can address your concerns and provide assistance. To contact us, please email complaints.aithd@aitworldwide.com . Your satisfaction is important to us, and we appreciate the opportunity to make things right.
the delivery & info relating was good
the delivery & info relating was very good. However there is a problem with the item of furniture but I don't think that has anything to do with the delivery or the carriage process.
September 18, 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
On time great tracking system with map…
On time great tracking system with map kept me informed all the way to my delivery what more can I say super service 👍👍
September 18, 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our tracking system and super service. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
Rubbish.Late and didn,t unpack tv for…
Rubbish.Late and didn,t unpack tv for inspection as advise by Sky & Currys.The delivery van was white ,thisdirty & rusty, unlike the picture on the tracker page .This was an awful and up setting experience having spent so much money on the product.
September 18, 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your feedback. We're genuinely sorry to hear that your experience did not meet your expectations. Please reach out to our complaints team with more details so we can address your concerns and provide assistance. To contact us, please email complaints.aithd@aitworldwide.com . Your satisfaction is important to us, and we appreciate the opportunity to make things right.
Friendly and professional
Friendly and professional. They removed the item and delivered the new item promptly.
September 14, 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service and the professionalism of our team. Your kind words motivate us to continue providing reliable and customer-focused deliveries.
2 very polite young men checked…
2 very polite young men checked contents to make sure it was the right scooter very efficient ty so.much this is my 3rd mobility scooter from yourselves also have a rollator from you am considering buying another as they have changed so much
September 19, 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your wonderful review and for sharing your positive experience. We are delighted to hear that our delivery team was efficient and polite, ensuring your scooter was correct. It's especially rewarding to know you're a returning customer, and we appreciate your continued trust in us. We're glad to hear you're considering another purchase!
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your experience. We're very pleased to hear you're satisfied with our service and our staff. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
AITHD deliveries - be cautious!!
On my first booked delivery of my Samsung fridge/freezer Fri 18/09/26 there was a short drizzle shower and delivery guys (white van - no logos or uniforms) refused to unpack and deliver. Complained to Samsung, Samsung said should have been delivered. Drove off with my new fridge/freezer, did not collect my old one. Rebooked for Sun 20/09/26 only to be told timeslot offered in error - next offered a Monday slot with best endeavours. My food has gone off, my kitchen has been in chaos for days, old fridge/freezer in the way in the kitchen. Have lost track of how many phone calls, emails, and online chats with Samsung and AITHD, how much stress.. last chap spoke to appeared to be helpful, but still have to wait and see - Samsung and AITHD have really really let me down, and have cost me money, time and so much trouble - deal with AITHD carefully as my experience has been terrible
September 20, 2026
Unprompted review
Reply from AIT Home Delivery UK Ltd
Thank you for your feedback. We're genuinely sorry to hear that your experience did not meet your expectations. Please reach out to our complaints team with more details so we can address your concerns and provide assistance. To contact us, please email complaints.aithd@aitworldwide.com . Your satisfaction is important to us, and we appreciate the opportunity to make things right.
good service
they called me to update me when they arrived, when they were dropping the package, and where and with whom. good stuff
September 17, 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
The delivery staff were very polite
The delivery staff were very polite, and handled the packages carefully which redeemed the delay! The company van was faulty on the day and as I hadn’t received an update, I made a chatbot enquiry to which the admin team responded by email, and not on the chatbot.
September 18, 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your feedback regarding your recent delivery experience. We're glad to hear that our delivery staff were polite and careful with your packages, and we appreciate you acknowledging their efforts. We sincerely apologize for the delay and the confusion regarding the communication about the faulty van. We understand your frustration with the chatbot inquiry being responded to via email instead of the chatbot itself. We are always working to improve our communication channels to ensure a smoother experience for our customers.
Two men delivered a Tempur mattress to…
Two men delivered a Tempur mattress to a client who is disabled. The Tempur mattress if very very heavy and they were going to leave it OUTSIDE her front door. She asked them to take it in and after a few heavy sighs from them they took it in to her hall. She still has not got it on her bed because she is unable to do this and will have to wait for family to visit before she can use the mattress. Not a good service in this instance i am afraid
September 18, 2026
Unprompted review
Reply from AIT Home Delivery UK Ltd
Thank you for your feedback. We're genuinely sorry to hear that your experience did not meet your expectations. Please reach out to our complaints team with more details so we can address your concerns and provide assistance. To contact us, please email complaints.aithd@aitworldwide.com . Your satisfaction is important to us, and we appreciate the opportunity to make things right.
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your experience. We're very pleased to hear you found our team helpful and friendly. Your kind words motivate us to continue providing excellent service.
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and for sharing your experience. We are delighted to hear that your transaction, from order to delivery, was first-class. Your feedback is greatly appreciated and motivates us to continue delivering a reliable and customer-focused service.
Delivery at 1 Norman Drive Winsford 5*
The delivery lads were excellent they even arrived 5 minutes earlier that the allocated time ! Very helpful and pleasant nothing was too much trouble.
They are a valuable asset to you, they work hard, it is difficult to find trusted and reliable staff so keep hold of them!
September 17, 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your wonderful review! We are absolutely delighted to hear that our delivery team provided such excellent service, arriving early and being so helpful and pleasant. We truly appreciate your kind words and are proud to have such dedicated and reliable staff.
Great customer delivery info via phone
Great customer delivery info via phone, Delivered within the stated time slot. Two very considerate delivery guys,100% five star delivery.
September 18, 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your wonderful five-star review! We are so pleased to hear that our delivery service kept you well-informed and that our delivery team was considerate. Your positive feedback is greatly appreciated.
Reply from AIT Home Delivery UK Ltd
Thank you for your feedback. We're genuinely sorry to hear that your experience did not meet your expectations. Please reach out to our complaints team with more details so we can address your concerns and provide assistance. To contact us, please email complaints.aithd@aitworldwide.com . Your satisfaction is important to us, and we appreciate the opportunity to make things right.
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