Delivery guys were very curtious and helpful. Respectful of property . Took rubbish away too. Couch is very comfy and easy to put together. Back pieces came separately so came in door easily once rem... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Excellent communication throughout. My goods came from John Pye, and within minutes of paying AIT had emailed to arrange the delivery. I was kept up date in the week prior to delivery and as advised... See more
Company replied
Excellent service. Good tracking communication. Arrived in the time frame. Called 45 minutes before arrival. Both chaps removed their shoes, even though I said they didn't need to. Delivered mattr... See more
Company replied
Excellent delivery service. Provided an estimated time of delivery, a link for live delivery tracking, and a phone call before arriving. Even was away from the property but called the driver to let th... See more
Company replied
Company details
Written by the company
AIT Home Delivery is the UK's leading 2 person white glove delivery service company offering premium home and next-day delivery across the UK. At AIT, our ethos has always been centred around ensuring that the customer is permanently top of mind across every stage of the delivery process – right from when an order is placed through to the final point of delivery.
Contact info
Head Office - Unit 22 Lodge Way, Lodge Farm Industrial Estate, NN5 7US, Northampton, United Kingdom
- 01604 215 000
- customerservice.AITHD@aitworldwide.com
- aithomedelivery.com/en-gb
4.6
Excellent
262K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Such a lovely team
Such a lovely team! Friendly and professional delivery, would happily recommend.
September 19, 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our friendly and professional team. Your kind words motivate us to continue providing excellent deliveries.
Dent on my fridge and freezer,
Dent on my fridge and freezer,
And it's inside down, dumping on hallway near to main entrance.
September 19, 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your feedback. We're sorry to hear that your delivery experience did not meet your expectations.
We understand your concerns regarding the condition of your fridge freezer upon delivery, particularly the dents you have reported. We also appreciate your frustration that the appliance was left in an unsuitable position near the main entrance, which may have caused additional inconvenience.
I can see that you have provided your order details. A member of our customer care team will reach out to you soon to discuss your complaint in detail, review the circumstances surrounding the delivery, and work towards a satisfactory resolution.
Thank you for your patience.
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your experience. We're very pleased to hear you're satisfied with our service and our staff. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your experience. We're delighted to hear that your delivery was handled with courtesy and care. Your kind comments are greatly appreciated.
As advised they gave a delivery slot…
As advised they gave a delivery slot the night before (about 9.30pm)
And called 30mins before they’d be there
Friendly delivery men - carried items upstairs despite being heavy
September 17, 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and for sharing your delivery experience. We are delighted to hear that you received a delivery slot the night before and a call 30 minutes prior to arrival. It's wonderful to know our delivery team was friendly and carried your items upstairs despite their weight.
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and for taking the time to share your feedback. We are delighted to hear that your delivery arrived on time. Providing reliable and punctual deliveries is a key priority for our team, and we are pleased that your experience met your expectations.
Dunelm sideboard delivery
Team arrived on time, which was 3 hours before the allotted window. We appreciated this so the sideboard was built and in place by day's end!
September 19, 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your feedback! We're glad to hear that our team's early arrival was a pleasant surprise and allowed for your sideboard to be assembled and in place by the end of the day. We appreciate you sharing your positive experience.
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
The delivery was on time and the driver…
The delivery was on time and the driver and mate were helpful and polite
September 18, 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service and found our team helpful and polite. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
Very pleased with the delivery and…
Very pleased with the delivery and installation of my samsung washing machine.
The two young men knew what they were doing and the washing machine was ready to use after they left.
September 19, 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your wonderful review! We are delighted to hear that you were pleased with the delivery and installation of your Samsung washing machine. It's fantastic to know our team ensured it was ready to use.
Great team that delivered to us
Great team that delivered to us. Couldn’t ask for a better delivery.
September 18, 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our team and the delivery. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
No communication and when I chased my…
No communication and when I chased my delivery I was told it would be investigated with no follow up. Then delivery delayed from confirmed date with no communication again
September 19, 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your feedback. We're sorry to hear that your delivery experience did not meet your expectations.
We understand your frustration regarding the lack of communication surrounding your delivery, particularly after you had to contact us for an update and were advised that the matter would be investigated. We also appreciate your disappointment that the delivery was subsequently delayed from the confirmed date without any further communication or follow-up.
I can see that you have provided your order details. A member of our customer care team will reach out to you soon to discuss your complaint in detail, review the circumstances surrounding the delivery and communication provided, and work towards a satisfactory resolution.
Thank you for your patience.
Delivery exactly as they said they would
September 19, 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service and that your delivery was exactly as expected. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
First class service from beginning to…
First class service from beginning to end. The driver and mate did everything as per information given to me by the company. The two lads are a credit to your company.
September 19, 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your wonderful 5-star review! We are absolutely delighted to hear that you received first-class service from beginning to end. It's fantastic to know that our team followed all instructions and that the two individuals made such a positive impression. Your kind words are greatly appreciated and will be shared with them.
Picked up quickly and on time was able…
Picked up quickly and on time was able to change pick up day with no issues great service
September 19, 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your experience. We're very pleased to hear you're satisfied with our service and the flexibility we offered with your pickup day. Your kind words motivate us to continue providing reliable and customer-focused service.
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
Competent delivery men
Competent delivery men, took great care and very courteous a credit to your company
September 19, 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service and the professionalism of our delivery team. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
Great delivery …
The two Gents that delivered were very polite very professional, two top gentleman , great ambassadors for your company
September 19, 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service and the professionalism of our team. Your kind words motivate us to continue providing excellent service.
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.