The alarm system is excellent - high quality components and App. I was easily able to install it myself with assistance, within an hour or so for each enquiry, from the outstanding Ajax support team.... See more
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Review summary
Created with AI, based on recent reviews
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I have a fairly common house in Sweden although on the larger side. I have had alarm-system for years but eventually I got feed-up on the cost. Started to scout for a new & found Safeland, the Sw... See more
Ajax has the best technical support of all security manufacturers with 24/7 support. They helped me out of so many jams with their expertise and knowledge. They connected to my PC and found what I w... See more
Was easy to install ,love the app to control my alarm easy to use Had alarm over six months and very happy with it, battery life so far excellent It is not made in China which is good for reliab... See more
Company replied
Company details
Information provided by various external sources
Ajax alarm system — The most awarded wireless security system in Europe
Contact info
Sklyarenko 5, 04073, Kyiv, Ukraine
- hello@ajax.systems
- ajax.systems
4.8
Excellent
11K reviews
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My alarm system that is also monitored…
My alarm system that is also monitored is perfect and so easy to use. I am so happy with everything- from installation to price and the responsiveness when issues have arisen with monitoring. My parents have had it installed and monitored too so now we are all happy and feel safe.
September 1, 2025
Unprompted review
Reply from Ajax Systems
Hello,
Thank you very much for your feedback. We’re delighted to hear that you are happy with your alarm system, from installation to monitoring and pricing. It’s wonderful to know that your parents are also using the system and that everyone feels safe and secure.
We truly appreciate your trust and kind words.
Best regards,
Max Brin
I didn’t buy their products yet
I didn’t buy their products yet, but i asked some question at the support department. They were very polite, super professional and replied me very fast! I needed informations about their external sensors. Some people that I know gave me positive feedbacks about their systems. Surely I’ll buy an ajax system soon.
March 6, 2026
Unprompted review
Reply from Ajax Systems
Hello Alessio,
Thank you very much for your feedback. We’re glad to hear that our support team was polite, professional, and quick to respond to your questions about our external sensors. It’s wonderful to know that the positive experiences of others, along with our support, have encouraged you to choose an Ajax system.
We look forward to welcoming you as a customer soon and truly appreciate your trust.
Best regards,
Max Brin
Reply from Ajax Systems
Hello Cornel,
Thank you very much for your feedback. We’re delighted to hear that you are satisfied with both the equipment and our technical support. Your 5-star rating means a lot to us.
We truly appreciate your trust and kind words.
Best regards,
Max Brin
I love Ajax!
I love Ajax! Smart, intuitive and very good-looking devices! There are really smart designers and engineers behind Ajax! As a user, I am giving my Recommendations!
March 5, 2026
Unprompted review
Reply from Ajax Systems
Hello Krasimir,
Thank you very much for your wonderful feedback. We’re truly happy to hear that you appreciate the smart design, intuitive functionality, and appearance of our devices. Our engineers and designers put a lot of effort into creating products that are both reliable and user-friendly, so your words mean a lot to us.
We sincerely appreciate your recommendation and your trust.
Best regards,
Max Brin
Overall very good coverage.But there is…
Overall very good coverage.But there is 2 worries with the system. First the alarming habit of people just suddenly disappearing which seems to defeat the object and secondly the flair from car lights and number plates makes it difficult to identify the car let alone read the number plate
March 5, 2026
Unprompted review
Reply from Ajax Systems
Hello,
Thank you for your feedback and for your high rating! We appreciate you sharing your concerns regarding sudden movements and camera visibility with car lights and number plates. We have requested additional data to help address the issues you described and ensure the system works optimally for you.
Best regards,
Max Brin
The response was very quick
The response was very quick, the information was excellent with the level of detail being explained in a format which is easy to follow.
March 4, 2026
Unprompted review
Reply from Ajax Systems
Hello Eric,
Thank you very much for your feedback. We’re delighted to hear that our response was quick and that the information provided was clear and easy to follow. Providing detailed and understandable assistance is very important to us.
We truly appreciate your kind words and your trust.
Best regards,
Max Brin
Sent an email to Ajax customer service…
Sent an email to Ajax customer service .within 15 min I received an email back with info on how to resolve my issue .problem solved and all happy .great service ,thank you
March 4, 2026
Unprompted review
Reply from Ajax Systems
Hello Sheldon,
Thank you very much for your feedback. We’re delighted to hear that our team was able to respond quickly and provide the information needed to resolve your issue. It’s great to know that everything was solved and that you’re happy with the service.
We truly appreciate your kind words and your trust.
Best regards,
Max Brin
Help and support when needed
Help and support when needed , very quick to respond and issues resolved.
Excellent alarm system and support.
March 3, 2026
Unprompted review
Reply from Ajax Systems
Hello Mark!
Thank you very much for your feedback. We’re delighted to hear that our support team was quick to respond and able to resolve the issues when needed. It’s also great to know that you are satisfied with the alarm system and the support provided.
We truly appreciate your trust and kind words.
Best regards,
Max Brin
Great product, excellent support
Great product, easy to install if have some technical knowledge. Ajax customer support is very quick to respond and in providing answers.
March 4, 2026
Unprompted review
Reply from Ajax Systems
Hello,
Thank you very much for your feedback. We’re glad to hear that you find the product great and easy to install with some technical knowledge. It’s also wonderful to know that our customer support has been quick and helpful in providing answers.
We truly appreciate your trust and kind words.
Best regards,
Max Brin
Great support
Ajax Systems offers a very reliable and secure alarm system. In my experience, everything works very well, and the overall performance has been excellent. The system feels stable, dependable, and gives real peace of mind.
Another strong point is their support. They answer questions and resolve issues with detectors very quickly by email, even during the weekend, which is something I really appreciate.
The only area that could be improved is the replacement process. When a device needs to be replaced, it can take more than two weeks before the RMA replacement is sent. That part is slower than expected and should be improved.
Overall, I am very satisfied with Ajax Systems and would recommend them for the quality and reliability of their alarm systems.
March 3, 2026
Unprompted review
Reply from Ajax Systems
Hello,
Thank you very much for your detailed feedback. We’re delighted to hear that you find the Ajax Systems alarm system reliable, secure, and effective, and that our support team has been responsive and helpful, even during weekends. Your satisfaction and peace of mind are exactly what we strive to provide.
We also appreciate your comments regarding the replacement process. We are continuously looking for ways to improve this part of the service. Your feedback will be shared with the relevant team to help enhance the experience.
Thank you again for your trust and recommendation.
Best regards,
Max Brin
Reply from Ajax Systems
Hello John,
Thank you for your feedback.
Best regards,
Max Brin
Great product well suited for our…
Great product well suited for our bungalow, all fitted clean and quick and well informed as to usage, Nathan was very polite and professional.
June 10, 2025
Unprompted review
Reply from Ajax Systems
Hello Graham,
Thank you very much for your feedback. We’re delighted to hear that the product suits your bungalow perfectly and that the installation was clean, quick, and well-explained.
We truly appreciate your trust and kind words.
Best regards,
Max Brin
I am new in the Ajax Ecosystem and with…
I am new in the Ajax Ecosystem and with every email I sent to Ajax asking advice they replied within an hour, and every reply had so much info in I didn't have to ask for more info. Ajax systems are of such high quality and technology it's years ahead of the rest. Thank you Ajax for your systems
March 2, 2026
Unprompted review
Reply from Ajax Systems
Hello Michale,
Thank you very much for your kind words and detailed feedback. We’re thrilled to hear that your experience with the Ajax ecosystem has been positive from the very beginning, and that our team was able to respond promptly and provide comprehensive support. It’s wonderful to know that you appreciate the quality and technology of our systems.
We sincerely appreciate your trust and your feedback.
Best regards,
Max Brin
Smart easy to use system
Smart easy to use system. Except that the sensors keep falling off the wall.
March 3, 2026
Unprompted review
Reply from Ajax Systems
Hello Jerry,
Thank you for your feedback. We’re glad to hear that you find the system smart and easy to use. Regarding the sensors falling off the wall, we do not recommend using tape for installation. To ensure secure and reliable mounting, please install the sensors using the SmartBracket mounts provided.
This will keep your sensors firmly in place and maintain proper functionality.
Best regards,
Max Brin
Reply from Ajax Systems
Hello Francois,
Thank you very much for your feedback. We’re glad to hear that you found the system easy to install and use. Your satisfaction is our top priority.
Best regards,
Max Brin
Reseting the password
The Technical Support Department assisted us with resetting the password in the Ajax Security System. The team was exceptionally responsive, professional, and extremely helpful. We sincerely thank the team for their support.
March 2, 2026
Unprompted review
Reply from Ajax Systems
Hello Vesna!
Thank you very much for your feedback. We’re delighted to hear that our Technical Support team was able to assist you promptly and professionally with resetting your password. Providing helpful and efficient support is always our priority, and your kind words mean a lot to us.
We sincerely appreciate your trust and feedback.
Best regards,
Max Brin
Solution intelligente et sérieuse
Solution intelligente et sérieuse. Le service par le distributeur a été excellent. Il reste une marge de progrès possible par mise à jour des logiciels. En particulier le traitement des caméra qui n'est pas complètement intégré.
September 1, 2025
Unprompted review
Reply from Ajax Systems
Bonjour Olivier!
Merci beaucoup pour votre retour détaillé. Nous sommes ravis de savoir que vous appréciez la qualité de notre solution et le service fourni par le distributeur. Nous prenons également note de vos remarques concernant les mises à jour logicielles et l’intégration des caméras, qui seront transmises à notre équipe de développement pour amélioration future.
Merci encore pour votre confiance et vos précieux retours.
Avec nos meilleures salutations,
Max Brin
Fully reliable system
Fully reliable system, no issues at all during the six months I've been using it.
February 28, 2026
Unprompted review
Reply from Ajax Systems
Hello,
Thank you very much for your feedback. We’re delighted to hear that the system has been fully reliable and problem-free over the past six months. Your satisfaction is our greatest reward.
Best regards,
Max Brin
The support from AJAX is great and very…
The support from AJAX is great and very fast. They always have a solution.
February 28, 2026
Unprompted review
Reply from Ajax Systems
Hello Ryan!
Thank you very much for your feedback. We’re thrilled to hear that you find our support great and fast, and that we’re able to provide solutions whenever needed. Your satisfaction is our priority, and your kind words mean a lot to us.
Best regards,
Max Brin
Professional and Reliable Partner
We are an official Ajax reseller and installation company, and we have been cooperating with Ajax Systems for several years.
Throughout our partnership, we have experienced consistent product quality, continuous innovation, and a high level of technical support. Communication is professional, responses are timely, and the team demonstrates strong technical expertise.
As a reseller and system integrator, reliability and dependable support are essential for our business — and Ajax Systems consistently meets these expectations.
We value our cooperation and look forward to continuing our partnership.
AX SYSTEMS s.r.o.
Slovakia
February 28, 2026
Unprompted review
Reply from Ajax Systems
Hello Zoltan!
Thank you very much for your detailed feedback and for sharing your experience as an official Ajax reseller and installation partner. We’re delighted to hear that our consistent product quality, innovation, and technical support have met your expectations over the years. Reliable support and strong communication are central to our mission, and it’s wonderful to know that our partnership contributes positively to your business.
We truly value our collaboration and look forward to continuing this successful partnership.
Best regards,
Max Brin
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