In general, I'm quite satisfied with the Ajax alarm system. It’s certainly not the cheapest option out there, but the peace of mind it offers without recurring subscription fees makes it completely wo... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have been working with AJAX products for many years in the UK market and they truly are class leading in the Intruder and Fire industry. They have managed to to design products with superior featur... See more
Company replied
I ran into a technical issue with my Ajax security system (a firmware mismatch between the hub and the range extender, which caused several fire detectors to go offline). The IACS support tea... See more
Only recently had the Ajax system installed. Works really well and very user friendly. So easy to arm and disarm. We went away feeling very safe knowing that the system was protecting our property. I... See more
Company replied
Company details
Information provided by various external sources
Ajax alarm system — The most awarded wireless security system in Europe
Contact info
Sklyarenko 5, 04073, Kyiv, Ukraine
- hello@ajax.systems
- ajax.systems
4.8
Excellent
12K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Like their products and I really appreciate the service…
I really appreciated the service support réactivity, their follow-up and attention. It has been the case each time I did need their help. Thank you!
May 20, 2026
Unprompted review
Reply from Ajax Systems
Hello Christophe!
Thank you for your feedback and for sharing your experience. We’re delighted to hear that you appreciate the responsiveness, follow-up, and attention provided by our support team. Knowing that this has been your experience every time you needed assistance means a lot to us. Thank you for your trust and kind words!
Best regards, Max Brin
We use a lot of AJAX equipment and find…
We use a lot of AJAX equipment and find that the distributor we purchase from is slow at responding to tech questions. Contacting AJAX directly is always a great experience. The questions are answered promptly and in full detail.
May 20, 2026
Unprompted review
Reply from Ajax Systems
Hello Gary!
Thank you for your feedback and for sharing your experience. We’re delighted to hear that our team has been able to provide prompt and detailed assistance whenever you contacted us directly. We truly appreciate your trust in Ajax and your continued use of our equipment.
Best regards, Max Brin
Great cooperation and quick processing
Great cooperation and quick processing of my request.
May 14, 2026
Unprompted review
Reply from Ajax Systems
Hello Matúš!
Thank you for your feedback and for sharing your experience. We’re glad to hear that you were satisfied with the cooperation and the quick handling of your request. We truly appreciate your trust!
Best regards, Max Brin
Recently had an Ajax alarm and CCTV…
Recently had an Ajax alarm and CCTV system installed to replace an older system. I needed some assistance on the level of access I was given to the camera settings by the installer as it appeared extremely limited and almost everything had to be done through them. I installed the previous system myself and so had full administrative rights whereas on the new system I could do nothing except view. I checked with Ajax what the typical access rights were when a system was installed by an approved installer and they confirmed that I should be able to set up privacy masks, change the camera detection settings etc and that just any system config access would be retained by the installer. The person I dealt with was extremely helpful and responded quickly to my queries even though it was over a weekend. The system itself is excellent. I just need to contact the installer now to have my access amended.
May 16, 2026
Unprompted review
Reply from Ajax Systems
Hello Andy!
Thank you for your detailed feedback and for sharing your experience. We’re glad to hear that our support team was able to clarify the access rights available to you and assist with your questions promptly, even over the weekend. It’s also great to know that you are satisfied with the system itself. We appreciate your trust and hope the remaining access settings are adjusted quickly by your installer.
Best regards, Max Brin
The best technical support ever
I had a problem with an MCam outdoor phod sensor. The support team quickly identified it and worked with me until the issue was fully resolved with the local dealer.
I've always thought that, at a certain brand level, the only thing that makes the difference is the after-sales support.
May 19, 2026
Unprompted review
Reply from Ajax Systems
Hello Gianluca!
Thank you for your feedback and for sharing your experience. We’re glad to hear that our support team was able to quickly identify the issue and assist you throughout the resolution process together with your local dealer. We truly appreciate your kind words about our after-sales support and your trust in our team.
Best regards, Max Brin
nice and surprising experience with Ajax Support
Well, I just have a very nice and surprising experience with Ajax Support. I had a little problem with my Rex 2 Jeweller firmware update to be with same fw version has that of my hub 2 plus.
All went smooth and quick, problem solved in 30 minutes.
Thank you Ajax Support.
May 18, 2026
Unprompted review
Reply from Ajax Systems
Hello!
Thank you for your feedback and for sharing your experience. We’re delighted to hear that our support team was able to help you quickly with the firmware update and resolve the issue within 30 minutes. We truly appreciate your trust and kind words!
Best regards, Max Brin
Today I had an issue with connecting my…
Today I had an issue with connecting my Ajax door camera in the app, as the alarm was not working. The helpdesk responded very quickly, and the problem was resolved within 24 hours.
May 16, 2026
Unprompted review
Reply from Ajax Systems
Hello Birger!
Thank you for your feedback and for sharing your experience. We’re glad to hear that our helpdesk responded quickly and was able to resolve the issue with your Ajax door camera within 24 hours. We truly appreciate your trust!
Best regards, Max Brin
Ajax contacted me when I had a problem…
Ajax contacted me when I had a problem downloading to my photos and fixed the problem.
Very happy with the service provided by this company.
May 16, 2026
Unprompted review
Reply from Ajax Systems
Hello Sheila!
Thank you for your feedback and for sharing your experience. We’re glad to hear that our team was able to assist you and resolve the issue with downloading your photos. We truly appreciate your trust and are happy that you are satisfied with our service!
Best regards, Max Brin
Ajax support are just super
Ajax support are just super. Very friendly and going out of their way to assist you in any means possible.
May 14, 2026
Unprompted review
Reply from Ajax Systems
Hello Johan!
Thank you for your feedback and for sharing your experience. We’re very glad to hear that you find our support team friendly and helpful, and that they were able to assist you effectively. We truly appreciate your trust!
Best regards, Max Brin
I have experienced many issue on how to…
I have experienced many issue on how to set the systems to work on many cases of scenario. Everytime, I message to AJAX Technical Support team, they could respond me very quick and with full details of the instructions and information for me to learn more further. This is good services.
May 14, 2026
Unprompted review
Reply from Ajax Systems
Hello Khun!
Thank you for your feedback and for sharing your experience. We’re glad to hear that our technical support team has been able to assist you quickly and provide detailed guidance whenever you needed help with setting up scenarios. We truly appreciate your trust and kind words!
Best regards, Max Brin
Very happy with the new system and…
Very happy with the new system and would like to suggest an option to bypass certain zones while in the "ARM" and "NIGHT MODE".
If you would like to leave a window open while sleeping during Night Mode.
May 13, 2026
Unprompted review
Reply from Ajax Systems
Hello Douglas!
Thank you for your feedback and for sharing your suggestion. We’re glad to hear you are happy with the new system. The idea of being able to bypass specific zones in ARM and Night Mode (for example, keeping a window open during sleep) is very useful feedback, and we will pass it on to our product team for consideration.
Best regards, Max Brin
Technology and solution support
I was phoning up to enquiry about the specification of the power draw from various technologies and for support on a solution we are creating. The support I got was 5*. She was excellent and understanding my issues and very patient and provided me with all the information I required.
May 13, 2026
Unprompted review
Reply from Ajax Systems
Hello Julian!
Thank you for your feedback and for sharing your experience. We’re very glad to hear that our support team was able to assist you with detailed information and that you received patient and helpful guidance for your project. We truly appreciate your trust!
Best regards, Max Brin
Fantasic eqiptment and first class…
Fantasic eqiptment and first class customer helpline.
Fully recomend.
May 8, 2026
Unprompted review
Reply from Ajax Systems
Hello Andrew!
Thank you for your feedback and for sharing your experience. We’re glad to hear that you are satisfied with the equipment and our customer support. We truly appreciate your recommendation!
Best regards, Max Brin
Reply from Ajax Systems
Hello!
Thank you for your feedback and for sharing your experience. We’re glad to hear that you find the system customer-friendly, reliable, and fast. We truly appreciate your trust and recommendation!
Best regards, Max Brin
Technical support was nice and polite…
Technical support was nice and polite to me and solved my problem within a day.
May 11, 2026
Unprompted review
Reply from Ajax Systems
Hello!
Thank you for your feedback and for sharing your experience. We’re glad to hear that our technical support team was polite and able to resolve your issue within a day. We truly appreciate your trust!
Best regards, Max Brin
Good customer support
The customer support team was really quick and helpful in answering my question.
May 11, 2026
Unprompted review
Reply from Ajax Systems
Hello!
Thank you for your feedback and for sharing your experience. We’re glad to hear that our customer support team was able to assist you quickly and helpfully. We truly appreciate your trust!
Best regards, Max Brin
Very fast and professional service
Very fast and professional service! Thank you
May 11, 2026
Unprompted review
Reply from Ajax Systems
Hello Tigran!
Thank you for your feedback and for sharing your experience. We’re glad to hear that you are satisfied with the fast and professional service. We truly appreciate your trust!
Best regards, Max Brin
Very easy to use
Very easy to use. I can access the camera on my screen 24 seven. The camera is in the tv lounge,and the hall. Not in private soace ie my brothers bedroom. We need this camera,due to my brother suffering with parkinsons desease. So we have peace of mind with the camera. Regards John and Darren Payne
May 11, 2026
Unprompted review
Reply from Ajax Systems
Hello John!
Thank you for your feedback and for sharing your experience. We’re very glad to hear that you find the system easy to use and that it gives you peace of mind by allowing you to monitor important areas of your home. We also appreciate your trust in Ajax Systems and are pleased that the solution meets your needs.
Best regards, Max Brin
apart from great products in the alarm…
apart from great products in the alarm systems range Ajax has an exceptional support quality. i have never experienced a company that responded in such a short period of time (on a sunday..) and in a such competetent way. i assume they have the support in house and not outsourced ;-) thx for great products and fabulous support quality
May 10, 2026
Unprompted review
Reply from Ajax Systems
Hello!
Thank you for your feedback and for sharing your experience. We’re very glad to hear that you are satisfied not only with our products, but also with the quality and speed of our support, even on weekends. We truly appreciate your trust and kind words!
Best regards, Max Brin
Reply from Ajax Systems
Hello Oleksii!
Thank you for your feedback and for sharing your experience. We’re glad to hear that you are happy with the system and our support, and we truly appreciate your recommendation!
Best regards, Max Brin
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