In general, I'm quite satisfied with the Ajax alarm system. It’s certainly not the cheapest option out there, but the peace of mind it offers without recurring subscription fees makes it completely wo... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have been working with AJAX products for many years in the UK market and they truly are class leading in the Intruder and Fire industry. They have managed to to design products with superior featur... See more
Company replied
I ran into a technical issue with my Ajax security system (a firmware mismatch between the hub and the range extender, which caused several fire detectors to go offline). The IACS support tea... See more
Only recently had the Ajax system installed. Works really well and very user friendly. So easy to arm and disarm. We went away feeling very safe knowing that the system was protecting our property. I... See more
Company replied
Company details
Information provided by various external sources
Ajax alarm system — The most awarded wireless security system in Europe
Contact info
Sklyarenko 5, 04073, Kyiv, Ukraine
- hello@ajax.systems
- ajax.systems
4.8
Excellent
12K reviews
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Ajax has the best technical support of…
Ajax has the best technical support of all security manufacturers with 24/7 support. They helped me out of so many jams with their expertise and knowledge. They connected to my PC and found what I was doing incorrect in the configuration. I always tell my clients that Ajax Support is the best in the industry. They even helped me on a holiday.
May 29, 2026
Unprompted review
Reply from Ajax Systems
Hello Rene,
Thank you for your outstanding review and for your trust in Ajax. We are truly pleased to hear that our 24/7 Technical Support team has been able to assist you on numerous occasions and help resolve configuration challenges quickly and effectively. It's especially rewarding to know that our expertise, remote assistance, and commitment to being available whenever needed have made such a positive impact on your experience.
We greatly appreciate your recommendation to your clients and your kind words about our team. Feedback like yours motivates us to continue delivering the highest level of support in the industry.
Best regards, Max Brin.
Reply from Ajax Systems
Hello Asen,
Thank you for your review. We're delighted to hear that you found the system easy to install and easy to use. It's wonderful to know that you are happy with your experience, and we truly appreciate your trust in Ajax.
Best regards, Max Brin.
Great assistance from Ajax Technical Support
I had a problem with an Ajax Button. I went to the Ajax website and found the email address of their technical support desk. The folk on the support desk were super friendly and helpful. Their response was very quick. They gave me a number of options to try to resolve my issue. I did what they suggested, and the problem was resolved.
Thanks Ajax technical support!!
May 27, 2026
Unprompted review
Reply from Ajax Systems
Hello Craig,
Thank you for sharing your experience. We're delighted to hear that our Technical Support team was able to assist you quickly and effectively with your Ajax Button issue. It's great to know that the suggested troubleshooting steps helped resolve the problem and that you found our team friendly and helpful throughout the process.
Your feedback is greatly appreciated and will be shared with the team.
Best regards, Max Brin.
Technical support department is on…
Technical support department is on really high level, always welcome to support you.
May 29, 2026
Unprompted review
Reply from Ajax Systems
Hello Martin,
Thank you for your kind feedback. We're delighted to hear that you have had such a positive experience with our Technical Support team. Providing professional, reliable, and welcoming assistance is very important to us, and it's great to know that our team has met your expectations.
Best regards, Max Brin.
The alarm system is excellent
The alarm system is excellent - high quality components and App. I was easily able to install it myself with assistance, within an hour or so for each enquiry, from the outstanding Ajax support team. I have been using the system now for about 3 weeks an there have been no false alarms, but testing has shown it is sensitive to possible intrusions.
May 28, 2026
Unprompted review
Reply from Ajax Systems
Hello,
Thank you for your detailed review and for sharing your experience. We're delighted to hear that you are satisfied with the quality of the system and the app, and that the installation process went smoothly with the help of our support team. It's especially rewarding to know that the system has been performing reliably, with no false alarms while remaining sensitive to potential intrusions during testing.
We appreciate your trust in Ajax and are glad to have you as part of our community.
Best regards, Max Brin.
A fairly common house in Sweden …
I have a fairly common house in Sweden although on the larger side.
I have had alarm-system for years but eventually I got feed-up on the cost.
Started to scout for a new & found Safeland, the Swedish reseller of Ajax-systems in Sweden.
Now I have the same service as before but at a very much lower recurring cost & I have 5x more sensors.
Easy to install.
Just works.
May 28, 2026
Unprompted review
Reply from Ajax Systems
Hello,
Thank you for sharing your experience. We're delighted to hear that Ajax has provided you with the level of protection you were looking for while helping reduce recurring costs. It's great to know that the installation process was straightforward and that you were able to expand your system with significantly more sensors. Reliability and ease of use are key priorities for us, so we're especially pleased to hear that the system “just works.”
Best regards, Max Brin.
Excellent Support
Have used Support / Help Desk twice since install of software.
I have been very impressed by both their quick (and accurae) responses and the level of detail they offered with one more detailed query.
I wish all Support offered by organisations was as good as Ajax Systems Support.
May 27, 2026
Unprompted review
Reply from Ajax Systems
Hello Russel,
Thank you for your wonderful review. We're delighted to hear that your experiences with our Support team have been so positive. Providing quick, accurate, and detailed assistance is something we strive for every day, and it's incredibly rewarding to know that our efforts have made a difference. Your comparison to support services across other organizations is a great compliment and means a lot to our team.
Best regards, Max Brin.
Very friendly alarm system application…
Very friendly alarm system application with integrated CCTV surveillance feature. I have been using it for 6 months now and am very satisfied.
May 27, 2026
Unprompted review
Reply from Ajax Systems
Hello,
Thank you for your positive feedback. We're delighted to hear that you find the Ajax application user-friendly and that you are enjoying the integrated CCTV surveillance features. It's great to know that after six months of use, the system continues to meet your expectations and provide a satisfying experience.
Best regards, Max Brin.
Support was awesome
Support was awesome, they fixed my problem in just a minutes. Proud of use this devices. Big shoutout for devs who make it possible. Great job !
May 27, 2026
Unprompted review
Reply from Ajax Systems
Hello,
Thank you for your fantastic review! We're thrilled to hear that our support team was able to resolve your issue so quickly. It's also wonderful to know that you're proud to use Ajax devices and that you appreciate the work of our developers. Your kind words mean a lot to the entire team and inspire us to keep improving every day.
Best regards, Max Brin.
I have had 5 systems installed in 6…
I have had 5 systems installed in 6 months and we are happy to report that all systems are working well and we haven't had an single issue.
May 27, 2026
Unprompted review
Reply from Ajax Systems
Hello Niklas,
Thank you for sharing your experience. We're delighted to hear that all five systems installed over the past six months are performing reliably and that you haven't encountered any issues. Knowing that our products continue to meet your expectations across multiple installations is incredibly rewarding for our team.
We appreciate your trust in Ajax and look forward to continuing to provide dependable security solutions.
Best regards, Max Brin.
You get what you pay for!
(This is my third public review since the Big G introduced them way back when I had hair). It gets my goat a bit- post-break-in (Xmas 2025), everybody (after profusions of sympathy) offered every 'service' and 'solution' imaginable (from 'please don't break in' signage through to smoke bomb products and vigilante patrols). When it came to cost however, opinion (my own included) never varied: you can compromise quality to save money. To cut a long story short, um, this is NOT TRUE. The pricetag doesn't reflect what goes on 'behind the scenes' (iterative and consistent R&D and experience, follow/back-up and care-full monitoring and support). Ajax's socio-technical products are streets ahead. Take-home message: don't wait until you're facing two men in balaclavas when you wake up to pee- get perimeter control etc; GET AJAX. chrs, Peter
May 1, 2026
Unprompted review
Reply from Ajax Systems
Hello Peter,
Thank you for taking the time to share such a thoughtful review and for your continued support over the years. We truly appreciate your perspective and are honored that you recognize not only the quality of our products but also the dedication, research, innovation, and support that go into developing and maintaining them. We're sorry to hear about your break-in experience, but we're glad that Ajax has been able to provide you with greater peace of mind since then.
Your trust and confidence in our team mean a great deal to us. Thank you for recommending Ajax and for being part of our community.
Best regards, Max Brin.
The Ajax Technical Support's quick response and solution
The Ajax Technical Support's quick response and accurate identification of the problem encountered onsite was very impressive and seamlessly resolved.
Job well done Team.
May 26, 2026
Unprompted review
Reply from Ajax Systems
Hello,
Thank you for your wonderful feedback. We’re delighted to hear that our Technical Support team was able to respond quickly, accurately identify the issue encountered onsite, and help resolve it smoothly. Your recognition of our team's efforts is greatly appreciated and serves as a strong motivation for us to continue delivering excellent support.
Best regards, Max Brin.
Reply from Ajax Systems
Hello Adrian,
Thank you for your review and kind words! We're delighted to hear that you enjoy both the Ajax app and our devices. Your support and trust mean a lot to us, and we’ll continue working hard to provide the best possible experience.
Best regards, Max Brin
My Ajax alarm works perfect but…
My Ajax alarm works perfect but unfortunately I had a problem with my keypad offline. My email to the support department was answered within 15 minutes and they gave me the right solution. That's what I need and what I like.
May 26, 2026
Unprompted review
Reply from Ajax Systems
Hello Job,
Thank you for sharing your experience. We're pleased to hear that your Ajax system has been working perfectly and that our support team was able to assist you quickly when you encountered an issue with your keypad. Providing fast and effective assistance is very important to us, and we're glad we could help you find the right solution within minutes.
Best regards, Max Brin
The best of security systems!
The best of security systems!
Quick and reliable support 24/7
Thank you for what you do!
May 25, 2026
Unprompted review
Reply from Ajax Systems
Hello Gian Mario,
Thank you so much for your wonderful review and kind words. We're thrilled to hear that you consider Ajax the best security system and that you've had a positive experience with our 24/7 support team. Your appreciation means a lot to us and motivates us to keep delivering reliable products and assistance.
Thank you for your trust and support!
Best regards, Max Brin
Reply from Ajax Systems
Hello Serge,
Thank you for your kind words. We’re delighted to hear that you found our team professional and supportive. Providing reliable assistance and a high level of service to our customers is something we take great pride in.
Best regards, Max Brin.
Bot Equipment and Technical support are…
Both Equipment and Technical support are great! Keep it up.
May 24, 2026
Unprompted review
Reply from Ajax Systems
Hello,
Thank you for your kind words and positive feedback. We're delighted to hear that you are satisfied with both our equipment and technical support. Your encouragement means a lot to our team and motivates us to continue delivering the best possible experience.
Best regards, Max Brin
step by step approach
The support has been very helpfull with step by step tests check up, after 3 messages we found our set up mistake.
May 21, 2026
Unprompted review
Reply from Ajax Systems
Hello Jean,
Thank you for your review and for sharing your experience. We're glad to hear that our support team was able to assist you with step-by-step troubleshooting and that the issue was quickly identified as a setup mistake. It's great to know that the guidance provided helped resolve the situation efficiently.
Best regards, Max Brin
Professional alarm system
I contacted CS via telegram, Uras picked up my case and was quick to help me with my SIM card question.
Overall, 10/10 and definitely recommend this alarm and their customer service to anyone. Thanks again team!
May 21, 2026
Unprompted review
Reply from Ajax Systems
Hello Chris!
Thank you for your feedback and for sharing your experience. We’re delighted to hear that our team was able to assist you quickly with your SIM card question and that you were satisfied with the support you received. We truly appreciate your recommendation and your kind words!
Best regards, Max Brin
The Ajax support team is always VERY responsive and helpful
The Ajax support team is always VERY responsive and informative, even for the smallest issues. They are a world apart from other manufacturers who simply sell their platforms and tech to installers. With Ajax support you are communicating with the Ajax engineers, and they know what they are doing. They are even willing to troubleshoot the smallest issues on your system, via secure remote guest access you grant to them.
May 20, 2026
Unprompted review
Reply from Ajax Systems
Hello!
Thank you for your feedback and for sharing your experience. We’re delighted to hear that you value the responsiveness and expertise of our support team. Providing detailed assistance and helping users resolve issues of any size is something we take great pride in. We truly appreciate your trust and your kind words about our team’s dedication and professionalism.
Best regards, Max Brin
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