Speed of response as always - super quick! AJ Bell customer service is without doubt the best not just in the financial services industry but across all customer facing industries. A phone line wh... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I recently opened a Stocks and Shares ISA with AJ Bell, which was effortless, and subsequently instructed them to transfer an existing ISA from another provider. AJ Bell more than met my high expectat... See more
Company replied
Really easy experience from start to finish. I phoned up about a withdrawal and, to be fair, they answered quickly and didn't make it feel like a big deal. James talked me through the options step by... See more
Company replied
Seamless transition I wanted a SIPP account to manage my pensions investments myself. I did research into the best available and landed on AJ Bell. I did find it daunting trying to find all of my p... See more
Company replied
Company details
Written by the company
AJ Bell is one of the UK's largest investment platforms, with assets under administration of £96.1 billion and 620,000 customers.
Contact info
4 Exchange Quay, M5 3EE, Salford, United Kingdom
- ajbell.co.uk
4.9
Excellent
14K reviews
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Reply from AJ Bell
Good morning
We appreciate your review and are so glad that our team was helpful and knowledgeable for you. Thank you for your feedback!
If you have any further queries, please don't hesitate to get in touch.
Best wishes
Joe
Reply from AJ Bell
Good afternoon Margaret,
Thank you for taking the time to leave us a positive review. We really appreciate your feedback.
If you ever have any further queries, please feel free to contact us.
Best wishes,
Christian
Excellent advice
Excellent advice, as always.
I like the knowledge of the team members. If they don't know something, they ask internally, and get the answer within the one call.
I like that there is no waiting getting connected.
Two gripes with Trust pilot, the link brings a tracking warning, and unable to enter today's date!
May 10, 2026
Reply from AJ Bell
Good afternoon Steve,
We appreciate your kind words and are so glad you enjoyed your experience. It's great to hear that our team's knowledge and quick response times were helpful.
If you have any further queries, please don't hesitate to get in touch.
Best wishes
Christian
Very helpful !
May 11, 2026
Reply from AJ Bell
Good afternoon,
Thank you for taking the time to leave us a positive review. We really appreciate your feedback.
If you ever have any further queries, please feel free to contact us.
Best wishes,
Christian
5* as usual for AJ Bell
As usual, the AJ Bell customer services staff member was well informed, helpful and polite.
May 11, 2026
Reply from AJ Bell
Good afternoon Adrian,
We appreciate you taking the time to leave us a review! We're so pleased to hear that our customer service team is helpful, well-informed and polite.
Thank you for your feedback!
If you have any further queries, please don't hesitate to get in touch.
Best wishes
Christian
The contact staff were very helpful in…
The contact staff were very helpful in explaining how to sell the shares
May 11, 2026
Reply from AJ Bell
Good afternoon Peter,
We appreciate you taking the time to share your feedback. We're happy to hear that our staff were helpful in explaining the share selling process to you.
Thank you!
If you have any further queries, please don't hesitate to get in touch.
Best wishes,
Christian
Great service from AJ Bell
The person helping me on the phone was very polite, professional and friendly and helped me patiently with what I needed. Also, it took hardly any time to get through- thank you!
May 11, 2026
Reply from AJ Bell
Good afternoon,
We appreciate you taking the time to share your feedback. We're happy to hear that our team was polite, professional, and friendly and that you got through quickly.
If you have any further queries, please don't hesitate to get in touch.
Best wishes
Christian
Thank you, Melissa
Melissa made me feel very comfortable today on the telephone and helped me navigate my way round my account and a step by step process oh how to perform the task in hand. Thank you so much.
May 11, 2026
Reply from AJ Bell
Good afternoon Evelyn,
We appreciate you taking the time to share your experience! We're so glad to hear that our agent made you feel comfortable and helped you navigate your account and resolved your query.
If you have any further queries, please don't hesitate to get in touch.
Best wishes
Christian
The girl was very friendly and helpful…
The girl was very friendly and helpful and had me sorted quickly.
May 11, 2026
Reply from AJ Bell
Good afternoon James
We appreciate your review! We are so pleased to hear that our team member was friendly and helpful and quickly resolved your issue.
If you have any further queries, please don't hesitate to get in touch.
Best wishes,
Christian
The person that I spoke to was…Josh Ryder
The person that I spoke to was knowledgeable and very helpful and gave me the information needed.
May 11, 2026
Reply from AJ Bell
Good afternoon Sharon,
We appreciate you taking the time to leave us a review. We're so glad to hear that the person you spoke with was helpful and knowledgeable and provided the information you needed.
If you have any further queries, please don't hesitate to get in touch.
Best wishes,
Christian
Reply from AJ Bell
Good afternoon,
Thank you for taking the time to leave us some positive feedback. We are glad to hear that you found our service to be quick and effective.
Thank you for your review!
Best wishes.
Christian
Explanation of Transactions
Gave me a very clear explanation of the transactions I queried.
May 11, 2026
Reply from AJ Bell
Good afternoon David,
We appreciate you taking the time to leave us a review. We are so glad to hear that we provided a clear explanation of your transactions.
If you have any further queries, please don't hesitate to get in touch.
Best wishes,
Christian
Super helpful agent
Super helpful agent. Talked me through a transfer process and stayed on the line whilst I completed it.
May 11, 2026
Reply from AJ Bell
Good afternoon James,
We're happy to hear that our agent was helpful during your transfer! We appreciate you taking the time to share your positive experience with us; it really means a lot.
If you have any further queries, please don't hesitate to get in touch.
Best wishes,
Christian
Quick response and knowledgeable…
Quick response and knowledgeable advice, just what was needed to ease my mind. Thank you
May 11, 2026
Reply from AJ Bell
Good afternoon David,
We're happy to hear that our prompt response and helpful advice eased your mind. Thank you for sharing your positive experience; we really appreciate your feedback!
If you have any further queries, please don't hesitate to get in touch.
Best wishes,
Christian
Reply from AJ Bell
Good afternoon,
We appreciate you taking the time to leave us a review! We're so glad to hear that we were knowledgeable about your specific query.
If you have any further queries, please don't hesitate to get in touch.
Best wishes,
Christian
Good communication throughout
April 10, 2026
Reply from AJ Bell
Good afternoon,
Thank you for taking the time to leave us a review! We are so happy to hear you appreciate the level of communication that we have.
Thank you for your positive feedback!
Best wishes,
Christian
Reply from AJ Bell
Good afternoon John,
We're happy to hear that you find our site easy to use and appreciate the news feeds. Thank you for your positive feedback!
If you have any further queries, please don't hesitate to get in touch.
Best wishes,
Christian
moving platforms…
Was very wary about moving platforms but the process has been very easy with no hitches.
May 8, 2026
Reply from AJ Bell
Good afternoon Steve,
We appreciate you sharing your experience! We're happy to hear that the platform transition was smooth and easy.
Thank you for your positive feedback.
If you have any further queries, please don't hesitate to get in touch.
Best wishes,
Christian
550 5.1.1 Requested action not taken
550 5.1.1 Requested action not taken: mailbox unavailable
This was my response when logging in to my shiny new account.
Not exactly confidence inspiring when trying to transfer cash. Apparently I had the temerity to log in from a 'new device) or so said the toddler style scrawled signature below this curt accusation of misdeeds.
I cannot believe that a financial institution has not enough intellect to compose a polite auto reply rather than this 'get lost'
Which I have now done.
PS ,no' new device ',just my usual laptop on which you opened and confirmed my account minutes before this nonsense.
Thanks for your fine example of customer service
May 8, 2026
Unprompted review
Reply from AJ Bell
Good afternoon Alan
Thank you for taking the time to share your experience. We’re sorry to hear about the issues you’ve encountered.
I’ve sent you a request for further information via Trustpilot. If you could kindly respond to this we will arrange for someone from the appropriate team to investigate this for you.
If you have any further queries, please don't hesitate to get in touch.
Best wishes
Toby
Transfer of certificated shares to AJ Bell
Transfer of certificated shares to nominee performed well. A few problems with registrars but your team kept me informed.
May 8, 2026
Reply from AJ Bell
Good afternoon Philip,
We're happy to hear that the share transfer went well. We appreciate your positive feedback and are glad our team kept you informed about the registrar issues.
If you have any further queries, please don't hesitate to get in touch.
Best wishes,
Christian
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