Speed of response as always - super quick! AJ Bell customer service is without doubt the best not just in the financial services industry but across all customer facing industries. A phone line wh... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I recently opened a Stocks and Shares ISA with AJ Bell, which was effortless, and subsequently instructed them to transfer an existing ISA from another provider. AJ Bell more than met my high expectat... See more
Company replied
Really easy experience from start to finish. I phoned up about a withdrawal and, to be fair, they answered quickly and didn't make it feel like a big deal. James talked me through the options step by... See more
Company replied
Seamless transition I wanted a SIPP account to manage my pensions investments myself. I did research into the best available and landed on AJ Bell. I did find it daunting trying to find all of my p... See more
Company replied
Company details
Written by the company
AJ Bell is one of the UK's largest investment platforms, with assets under administration of £96.1 billion and 620,000 customers.
Contact info
4 Exchange Quay, M5 3EE, Salford, United Kingdom
- ajbell.co.uk
4.9
Excellent
14K reviews
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Good communication throughout
April 10, 2026
Reply from AJ Bell
Good afternoon,
Thank you for taking the time to leave us a review! We are so happy to hear you appreciate the level of communication that we have.
Thank you for your positive feedback!
Best wishes,
Christian
Reply from AJ Bell
Good afternoon John,
We're happy to hear that you find our site easy to use and appreciate the news feeds. Thank you for your positive feedback!
If you have any further queries, please don't hesitate to get in touch.
Best wishes,
Christian
moving platforms…
Was very wary about moving platforms but the process has been very easy with no hitches.
May 8, 2026
Reply from AJ Bell
Good afternoon Steve,
We appreciate you sharing your experience! We're happy to hear that the platform transition was smooth and easy.
Thank you for your positive feedback.
If you have any further queries, please don't hesitate to get in touch.
Best wishes,
Christian
550 5.1.1 Requested action not taken
550 5.1.1 Requested action not taken: mailbox unavailable
This was my response when logging in to my shiny new account.
Not exactly confidence inspiring when trying to transfer cash. Apparently I had the temerity to log in from a 'new device) or so said the toddler style scrawled signature below this curt accusation of misdeeds.
I cannot believe that a financial institution has not enough intellect to compose a polite auto reply rather than this 'get lost'
Which I have now done.
PS ,no' new device ',just my usual laptop on which you opened and confirmed my account minutes before this nonsense.
Thanks for your fine example of customer service
May 8, 2026
Unprompted review
Reply from AJ Bell
Good afternoon Alan
Thank you for taking the time to share your experience. We’re sorry to hear about the issues you’ve encountered.
I’ve sent you a request for further information via Trustpilot. If you could kindly respond to this we will arrange for someone from the appropriate team to investigate this for you.
If you have any further queries, please don't hesitate to get in touch.
Best wishes
Toby
Transfer of certificated shares to AJ Bell
Transfer of certificated shares to nominee performed well. A few problems with registrars but your team kept me informed.
May 8, 2026
Reply from AJ Bell
Good afternoon Philip,
We're happy to hear that the share transfer went well. We appreciate your positive feedback and are glad our team kept you informed about the registrar issues.
If you have any further queries, please don't hesitate to get in touch.
Best wishes,
Christian
Fast and polite with the knowledge to back it up.
I have recently transferred my Pension to AJ Bell. I felt it better to put my pension along side my Stock and Shares ISA and Dealing Account. The transfer of my pension was easy and seamless, taking around 10 days, as promised.
But AJ Bell has been great since I set up my accounts with them. They answer quickly when called, and send timely, relevant communications when needed.
I feel this is a well run company with a focus on client needs.
May 8, 2026
Unprompted review
Reply from AJ Bell
Good afternoon John,
We're happy to hear that your pension transfer was easy and seamless. It's great to know you feel we are focused on client needs and that our communications are timely and relevant. Thank you for your positive feedback.
If you have any further queries, please don't hesitate to get in touch.
Best wishes,
Christian
Easy to open account …
Easy to open account and no hassle transferring accounts from another provider! Less fees with AJ Bell!
May 1, 2026
Reply from AJ Bell
Good afternoon Ian,
We appreciate you sharing your experience! We're happy to hear that opening an account and transferring from another provider was easy, and that our fees are favorable for you.
If you have any further queries, please don't hesitate to get in touch.
Best wishes,
Christian
Enquiry involving transferResponded immediately to the issue
Responded immediately to the issue
May 8, 2026
Reply from AJ Bell
Good afternoon,
We are happy to hear that we responded to your issue quickly. Thank you for your positive feedback and for taking the time to share.
If you have any further queries, please don't hesitate to get in touch.
Best wishes,
Christian
Eleanor helped me to do the task I set
Eleanor helped me to do the task I set. To transfer cash between my 2 accounts, so to top up my fund for charges on my investment account on AJBell website.
Thanks
May 6, 2026
Reply from AJ Bell
Good afternoon Keith
We're happy to hear that the task you set was completed successfully and our agent helped you effectively.
We appreciate you taking the time to share your positive experience with us. Thank you!
If you have any further queries, please don't hesitate to get in touch.
Best wishes,
Christian
Very helpful and sympathetic staffers
Very helpful staffers who both explain systems but also protect investments from removal attempts from unreal investors
May 8, 2026
Reply from AJ Bell
Good afternoon Thomas,
We're glad you found our staff helpful. We appreciate your positive feedback and are happy to hear about your experience.
Thank you for sharing your feedback!
If you have any further queries, please don't hesitate to get in touch.
Best wishes,
Christian
Very easy to set up the JISA.
May 8, 2026
Reply from AJ Bell
Good afternoon Suraj,
We're so happy to hear that setting up the account was straightforward for you. Thank you for taking the time to share your positive experience with us.
If you have any further queries, please don't hesitate to get in touch.
Best wishes,
Christian
Very prompt and friendly Benefits team
Very prompt and friendly Benefits team. I have had several interactions with them, and find them great to interact with. A no-nonsense approach to getting everything done right. I am very satisfied with the service.
May 8, 2026
Reply from AJ Bell
Good afternoon Jouni,
Thank you for your review! We're really pleased to hear that you've had several positive interactions with our Benefits team and are satisfied with the service.
We really appreciate your feedback.
If you have any further queries, please don't hesitate to get in touch.
Best wishes,
Christian
Reply from AJ Bell
Good afternoon Philip,
We appreciate you taking the time to leave us a review! We're so glad to hear that our agent was helpful and patient.
Thank you for your feedback!
If you have any further queries, please don't hesitate to get in touch.
Best wishes,
Christian
Very efficient and kept me in regular…
Very efficient and kept me in regular touch with progress
May 8, 2026
Reply from AJ Bell
Good afternoon Peter
We appreciate you taking the time to leave us a review!
We're so glad to hear that you found our service efficient and that we kept you updated during your process.
If you have any further queries, please don't hesitate to get in touch.
Best wishes,
Christian
Telephone conversation for advice on how to move finances
Only my second experience contacting AJ Bell by phone for some help with my SIPP. I have to say Michael was so polite and patient and made everything so easy for me. Thank you.
May 8, 2026
Reply from AJ Bell
Good afternoon Peter,
We're happy to hear that your experience was easy and that our team member was polite and patient. We appreciate you taking the time to leave us feedback.
Thank you!
If you have any further queries, please don't hesitate to get in touch.
Best wishes,
Christian
It was a very easy process to do.
May 6, 2026
Reply from AJ Bell
Good afternoon Nigel,
We're happy to hear that you found the process to be easy. Thank you for sharing your positive experience with us!
If you have any further queries, please don't hesitate to get in touch.
Best wishes
Christian
Reply from AJ Bell
Good afternoon Greg,
We appreciate your review!
We're so pleased to hear that you found our team knowledgeable, friendly, and easy to talk to.
If you have any further queries, please don't hesitate to get in touch.
Best wishes,
Christian
Efficient customer support and help
May 8, 2026
Reply from AJ Bell
Good afternoon,
We appreciate you taking the time to leave us a review! We're so pleased to hear that our customer support was efficient and helpful for you.
If you have any further queries, please don't hesitate to get in touch.
Best wishes,
Christian
Good company to deal with
Always very helpful and patient.
Took time to explain things and talk me through.
May 8, 2026
Reply from AJ Bell
Good afternoon,
We appreciate you taking the time to leave us a review! We're so glad to hear that our team is helpful and patient, and took the time to explain things.
Thank you for your feedback!
If you have any further queries, please don't hesitate to get in touch.
Best wishes,
Christian
Friendly and helpful
Friendly and helpful, gave information that was unexpected and useful. Happy i rang
May 8, 2026
Reply from AJ Bell
Good afternoon
We appreciate you taking the time to leave us a review! We're so glad to hear that you found our team friendly and helpful and that the information was useful.
If you have any further queries, please don't hesitate to get in touch.
Best wishes
Christian
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