Speed of response as always - super quick! AJ Bell customer service is without doubt the best not just in the financial services industry but across all customer facing industries. A phone line wh... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I recently opened a Stocks and Shares ISA with AJ Bell, which was effortless, and subsequently instructed them to transfer an existing ISA from another provider. AJ Bell more than met my high expectat... See more
Company replied
Really easy experience from start to finish. I phoned up about a withdrawal and, to be fair, they answered quickly and didn't make it feel like a big deal. James talked me through the options step by... See more
Company replied
Seamless transition I wanted a SIPP account to manage my pensions investments myself. I did research into the best available and landed on AJ Bell. I did find it daunting trying to find all of my p... See more
Company replied
Company details
Written by the company
AJ Bell is one of the UK's largest investment platforms, with assets under administration of £96.1 billion and 620,000 customers.
Contact info
4 Exchange Quay, M5 3EE, Salford, United Kingdom
- ajbell.co.uk
4.9
Excellent
14K reviews
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Eleanor helped me to do the task I set
Eleanor helped me to do the task I set. To transfer cash between my 2 accounts, so to top up my fund for charges on my investment account on AJBell website.
Thanks
May 6, 2026
Reply from AJ Bell
Good afternoon Keith
We're happy to hear that the task you set was completed successfully and our agent helped you effectively.
We appreciate you taking the time to share your positive experience with us. Thank you!
If you have any further queries, please don't hesitate to get in touch.
Best wishes,
Christian
Very helpful and sympathetic staffers
Very helpful staffers who both explain systems but also protect investments from removal attempts from unreal investors
May 8, 2026
Reply from AJ Bell
Good afternoon Thomas,
We're glad you found our staff helpful. We appreciate your positive feedback and are happy to hear about your experience.
Thank you for sharing your feedback!
If you have any further queries, please don't hesitate to get in touch.
Best wishes,
Christian
Very easy to set up the JISA.
May 8, 2026
Reply from AJ Bell
Good afternoon Suraj,
We're so happy to hear that setting up the account was straightforward for you. Thank you for taking the time to share your positive experience with us.
If you have any further queries, please don't hesitate to get in touch.
Best wishes,
Christian
Very prompt and friendly Benefits team
Very prompt and friendly Benefits team. I have had several interactions with them, and find them great to interact with. A no-nonsense approach to getting everything done right. I am very satisfied with the service.
May 8, 2026
Reply from AJ Bell
Good afternoon Jouni,
Thank you for your review! We're really pleased to hear that you've had several positive interactions with our Benefits team and are satisfied with the service.
We really appreciate your feedback.
If you have any further queries, please don't hesitate to get in touch.
Best wishes,
Christian
Reply from AJ Bell
Good afternoon Philip,
We appreciate you taking the time to leave us a review! We're so glad to hear that our agent was helpful and patient.
Thank you for your feedback!
If you have any further queries, please don't hesitate to get in touch.
Best wishes,
Christian
Very efficient and kept me in regular…
Very efficient and kept me in regular touch with progress
May 8, 2026
Reply from AJ Bell
Good afternoon Peter
We appreciate you taking the time to leave us a review!
We're so glad to hear that you found our service efficient and that we kept you updated during your process.
If you have any further queries, please don't hesitate to get in touch.
Best wishes,
Christian
Telephone conversation for advice on how to move finances
Only my second experience contacting AJ Bell by phone for some help with my SIPP. I have to say Michael was so polite and patient and made everything so easy for me. Thank you.
May 8, 2026
Reply from AJ Bell
Good afternoon Peter,
We're happy to hear that your experience was easy and that our team member was polite and patient. We appreciate you taking the time to leave us feedback.
Thank you!
If you have any further queries, please don't hesitate to get in touch.
Best wishes,
Christian
It was a very easy process to do.
May 6, 2026
Reply from AJ Bell
Good afternoon Nigel,
We're happy to hear that you found the process to be easy. Thank you for sharing your positive experience with us!
If you have any further queries, please don't hesitate to get in touch.
Best wishes
Christian
Reply from AJ Bell
Good afternoon Greg,
We appreciate your review!
We're so pleased to hear that you found our team knowledgeable, friendly, and easy to talk to.
If you have any further queries, please don't hesitate to get in touch.
Best wishes,
Christian
Efficient customer support and help
May 8, 2026
Reply from AJ Bell
Good afternoon,
We appreciate you taking the time to leave us a review! We're so pleased to hear that our customer support was efficient and helpful for you.
If you have any further queries, please don't hesitate to get in touch.
Best wishes,
Christian
Good company to deal with
Always very helpful and patient.
Took time to explain things and talk me through.
May 8, 2026
Reply from AJ Bell
Good afternoon,
We appreciate you taking the time to leave us a review! We're so glad to hear that our team is helpful and patient, and took the time to explain things.
Thank you for your feedback!
If you have any further queries, please don't hesitate to get in touch.
Best wishes,
Christian
Friendly and helpful
Friendly and helpful, gave information that was unexpected and useful. Happy i rang
May 8, 2026
Reply from AJ Bell
Good afternoon
We appreciate you taking the time to leave us a review! We're so glad to hear that you found our team friendly and helpful and that the information was useful.
If you have any further queries, please don't hesitate to get in touch.
Best wishes
Christian
Great platform and excellent support
Great platform and excellent phone support. Both teh dealing team and customer services have been really helpful finding stock tickers or helping with company and / or personal contributions into trading accounts.
May 8, 2026
Reply from AJ Bell
Good afternoon Mark,
We're happy to hear that you find our platform great and our phone support excellent. It's wonderful to know our teams have been helpful in finding stock tickers and assisting with contributions.
Thank you for your positive feedback!
If you have any further queries, please don't hesitate to get in touch.
Best wishes,
Christian
Reply from AJ Bell
Good afternoon,
I hope you are well. Thank you for taking the time to leave us a positive review! We are delighted you found our service to be helpful.
Thank you.
Best wishes,
Christian
Reply from AJ Bell
Good afternoon,
We appreciate you taking the time to leave us a review. We're so glad to hear that you found our team member helpful and patient!
If you have any further queries, please don't hesitate to get in touch.
Best wishes,
Christian
Helpful staff and easy to navigate website
As a novice I found account setup straight forward and the website easily navigable, with stacks of information and how-to guides.
I've made a couple of calls so far to the help desk, no prolonged waiting on hold, and I found the staff to be very helpful.
May 8, 2026
Reply from AJ Bell
Good afternoon Dawn,
We're happy to hear that you found our account setup straightforward and our website easy to navigate, with helpful information. We're also pleased that our staff have been so helpful and responsive.
If you have any further questions, please get in touch.
If you have any further queries, please don't hesitate to get in touch.
Best wishes,
Christian
Help desk does well
Help desk solved tricky browser log in problem knowledgeably and patiently.
May 8, 2026
Reply from AJ Bell
Good afternoon Colin,
We're happy to hear that our help desk was able to resolve your browser login problem with expertise and patience. Thank you for your positive feedback!
If you have any further queries, please don't hesitate to get in touch.
Best wishes,
Christian
Reply from AJ Bell
Good afternoon Helen,
We appreciate you taking the time to leave us a review! We're really pleased to hear you had such a great experience with our company and service.
If you have any further queries, please don't hesitate to get in touch.
Best wishes,
Christian
Very helpful and patient
May 8, 2026
Reply from AJ Bell
Good afternoon Geoff,
We appreciate you taking the time to leave us a review. We're really pleased to hear that our team was helpful and patient for you.
If you have any further queries, please don't hesitate to get in touch.
Best wishes
Christian
Mark was extremely patient
Mark was extremely patient, efficient and helpful, guiding me through the payment process. I can't think of any way his service could have been improved.
May 6, 2026
Reply from AJ Bell
Good afternoon Isabel,
We're happy to hear that the payment process was smooth and efficient. We appreciate your positive feedback and are so glad that you were satisfied with the guidance you received.
If you have any further queries, please don't hesitate to get in touch.
Best wishes,
Christian
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