Speed of response as always - super quick! AJ Bell customer service is without doubt the best not just in the financial services industry but across all customer facing industries. A phone line wh... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I recently opened a Stocks and Shares ISA with AJ Bell, which was effortless, and subsequently instructed them to transfer an existing ISA from another provider. AJ Bell more than met my high expectat... See more
Company replied
Really easy experience from start to finish. I phoned up about a withdrawal and, to be fair, they answered quickly and didn't make it feel like a big deal. James talked me through the options step by... See more
Company replied
Seamless transition I wanted a SIPP account to manage my pensions investments myself. I did research into the best available and landed on AJ Bell. I did find it daunting trying to find all of my p... See more
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Company details
Written by the company
AJ Bell is one of the UK's largest investment platforms, with assets under administration of £96.1 billion and 620,000 customers.
Contact info
4 Exchange Quay, M5 3EE, Salford, United Kingdom
- ajbell.co.uk
4.9
Excellent
14K reviews
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All questions understood and answered
All questions understood and answered. Pleasant member of staff.
Also pleased that as a business I can phone and speak to staff when needed, rather than the chatbot.
May 7, 2026
Reply from AJ Bell
Good afternoon
Thank you for leaving us a review! We’re really pleased to hear that your questions were clearly answered and that you found our team pleasant to deal with.
If you have any further queries, please don't hesitate to get in touch.
Best wishes
Joe
Friendly efficient service by an actual human
I contacted AJ Bell by telephone and was very pleased by the simple selection process and by the very short waiting time before speaking to a real person ! Very friendly and knowledgeable response to my query.
May 7, 2026
Reply from AJ Bell
Good afternoon Alfred
Thank you for leaving us a review! We’re really pleased to hear that you found it easy to get through to us and that your query was handled in a friendly and knowledgeable way.
If you have any further queries, please don't hesitate to get in touch.
Best wishes
Joe
Good phone service - no long menus
The advisor was clear and helpful and answered my questions. We were able to agree the next steps to take to solve my problem. No hanging about on the phone or multiple menus either - I was able to speak to a person relatively quickly.
May 6, 2026
Reply from AJ Bell
Good afternoon,
We appreciate you taking the time to share your experience. We're glad to hear that our advisor was helpful and that you were able to quickly discuss the next steps to solve your problem.
If you have any further questions, please get in touch.
Best wishes
Christian
I’ve been with AJ Bell for several…
I’ve been with AJ Bell for several months,
I’ve contacted them on a few occasions with different queries.
So far,
I’m very pleased to say, that the customer service has been great. They’ve answered my call promptly and Ive found the adviser to be friendly, helpful and a pleasure to deal with.
Would definitely recommend.
May 6, 2026
Reply from AJ Bell
Good afternoon Elizabeth
Thank you for leaving us a review! We’re really pleased to hear that you’ve had such a positive experience with our customer service.
If you have any further queries, please don't hesitate to get in touch.
Best wishes
Joe
Very quick to receive money when…
Very quick to receive money when accessing ny SIPP. Thank you.
May 1, 2026
Reply from AJ Bell
Good afternoon
We're happy to hear that you had a quick experience receiving your SIPP funds. Thank you for sharing your positive feedback with us!
If you have any further queries, please don't hesitate to get in touch.
Best wishes
Joe
Transferring a share ISA
From requesting the transfer I have had no issues at all and the transfer was completed promptly with appropriate communication throughout.
Email confirming completion gives additional helpful information for going forward with my account.
May 4, 2026
Reply from AJ Bell
Good afternoon John
Thank you for leaving us a review! We’re really pleased to hear that your transfer went smoothly and was completed promptly, with clear communication throughout.
If you have any further queries, please don't hesitate to get in touch.
Best wishes
Joe
Very good customer service
May 6, 2026
Reply from AJ Bell
Good afternoon Jitendra
We appreciate you taking the time to leave a review! We're so glad to hear that you were pleased with our team's service.
If you have any further queries, please don't hesitate to get in touch.
Best wishes
Joe
Ryan @ help@AJBell was most helpfull…
Ryan @ help@AJBell was most helpfull and patience in updating my personal details. He was very supportive in talking me through the online process of the website. Thank you.
May 6, 2026
Reply from AJ Bell
Good afternoon Susan
Thank you for leaving us a review! We’re really pleased to hear that Ryan was so helpful and patient. We’ll make sure your feedback is passed on.
If you have any further queries, please don't hesitate to get in touch.
Best wishes
Joe
The advisor was helpful and polite
May 6, 2026
Reply from AJ Bell
Good afternoon
Thank you for leaving us a review! We're really pleased to hear that our agent was helpful and polite.
If you have any further queries, please don't hesitate to get in touch.
Best wishes
Joe
Very helpful
May 6, 2026
Reply from AJ Bell
Good afternoon
Thank you for leaving us a review! We're really pleased to hear that you found the support helpful.
If you have any further queries, please don't hesitate to get in touch.
Best wishes
Joe
Process for SIPP Withdrawals…
Process for SIPP withdrawals is straight forward and well documented and the time between requesting and receiving payment seems to be less.
May 5, 2026
Reply from AJ Bell
Good afternoon Brian
Thank you for leaving us a review! We’re really pleased to hear that you found the SIPP withdrawal process straightforward and well documented.
If you have any further queries, please don't hesitate to get in touch.
Best wishes
Joe
straight forward process to navigate
straight forward process to navigate
fast to speak to a person
clear simple responses
May 6, 2026
Reply from AJ Bell
Good afternoon Peter
Thank you for leaving us a review! We’re really pleased to hear that you found the process straightforward and that you were able to speak to an agent so quickly.
If you have any further queries, please don't hesitate to get in touch.
Best wishes
Joe
Best SIPP provider with ultra low…
Best SIPP provider with ultra low transfer fees and wider choice of funds available compared to other investment platforms. Would recommend to all for a brighter future ahead.
May 6, 2026
Reply from AJ Bell
Good afternoon Faisal
Thank you for leaving us a review! We’re delighted to hear that you’ve enjoyed using our platform and that you’re happy with our charges.
If you have any further queries, please don't hesitate to get in touch.
Best wishes
Joe
This year’sISA
I was trying to invest on this year’s ISA and needed help to sell from dealing account.
May 6, 2026
Reply from AJ Bell
Good afternoon Shirley
Thank you for leaving us a review! We’re really pleased to hear that you had a positive experience with our team.
If you have any further queries, please don't hesitate to get in touch.
Best wishes
Joe
Quick and efficient pension transfer.
Quick and efficient pension transfer.
I contacted AJ Bell several times prior to the transfer with many questions, I was always provided with polite and accurate information.
The range of investment options was impressive.
May 5, 2026
Reply from AJ Bell
Good afternoon Lindsay
Thank you for leaving us a review! We’re really pleased to hear that your pension transfer was quick and efficient, and that you consistently received polite and accurate support from our team.
If you have any further queries, please don't hesitate to get in touch.
Best wishes
Joe
I spoke to an adviser who clarified the…
I spoke to an adviser who clarified the points that I needed resolved.
April 28, 2026
Reply from AJ Bell
Good afternoon George
Thank you for leaving us a review! We’re really pleased to hear that you were able to speak to an agent who clarified everything for you.
If you have any further queries, please don't hesitate to get in touch.
Best wishes
Joe
I completely had my question answered…
I completely had my question answered in a helpful and informative way.
May 6, 2026
Reply from AJ Bell
Good afternoon Cliff
Thank you for leaving us a review! We’re really pleased to hear that your question was answered in a helpful and informative way.
If you have any further queries, please don't hesitate to get in touch.
Best wishes
Joe
Reply from AJ Bell
Good afternoon Mrs Baker
Thank you for your review! We’re really pleased to hear that you found our service helpful and patient.
If you have any further queries, please don't hesitate to get in touch.
Best wishes
Joe
Moving SIPP into flexible drawdown
I moved my SIPP into flexible drawdown, accessing tax free cash. The process was seamless, all conducted via my on-line account. It took about 1 week from me initiating the process until the cash arrived in my bank. My remaining investments remained accessible throughout. Communication from AJ Bell was mostly clear and timely. There was a few day gap, without communication, when my cash withdrawal had been removed from my AJ Bell account but had not yet appeared in my bank.
May 1, 2026
Reply from AJ Bell
Good afternoon Alistair
Thank you for leaving us such a detailed review! We’re really pleased to hear that moving your SIPP into flexible drawdown and accessing your tax‑free cash was a smooth and straightforward process, and that everything could be completed online.
If you have any further queries, please don't hesitate to get in touch.
Best wishes
Joe
Constructive help if you're stuck
Really great phone helpline if, like me, you are a fiscal Muggle: I was quickly put through to people who could assist, and they were knowledgeable, clear and patient. Website is OK but could be improved with clear titles and information, not acronyms.
May 6, 2026
Reply from AJ Bell
Good afternoon
Thank you for leaving us a review! We’re really pleased to hear that you found our phone helpline helpful, and that our team were able to assist you in a clear, knowledgeable, and patient way.
If you have any further queries, please don't hesitate to get in touch.
Best wishes
Joe
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