the service was fantastic got the correct parts and arrived in scotland in a few days thanks guys
Company replied
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See what reviewers are saying
Quick delivery of the heating pump and at a discounted price. Only issue was that a separate control lead was required to fit the boiler wiring loom following a specification change from when the boi... See more
Company replied
Boiler packed up Xmas eve needed to find problem having done that ordered parts thursday 27th pm and recieved parts 29th am boiler working now . Thanks for quick reliable delivery AKGAS your also c... See more
EASY SITE FOR FINDING AND ORDERING PARTS . NEEDED PART FOR NEXT DAY SO PAYED THAT BIT EXTRA BUT UNFORTUNATELY PART WASNT DELIVERED UNTIL 8.45PM TO LATE FOR GOING TO SOMEONES DOOR TO WORK . HAD TO WORK... See more
Company replied
Company details
Information provided by various external sources
We at AK Gas have 20 years of experience in Gas Boiler Spare parts, we carry 1000's of parts in stock so can have them with you quickly and efficiently anywhere in the UK. We also pride ourselves on giving the best customer service available ensuring customers return to us again and again.
Contact info
3 Weaver Street, LS4 2AU, Leeds, United Kingdom
- 01977 554775
- customerservice@akgas.co.uk
- akgas.co.uk
spare parts for gas boiler
the service was fantastic got the correct parts and arrived in scotland in a few days thanks guys
April 11, 2022
Reply from AK Gas Appliance & Spares Ltd
Your welcome Graham, thanks for taking the time to leave us a review, we really appreciate it.
Dave
AK Gas
Quick delivery of the heating pump and…
Quick delivery of the heating pump and at a discounted price. Only issue was that a separate control lead was required to fit the boiler wiring loom following a specification change from when the boiler was purchased but "Dave" sourced this quickly.
March 28, 2022
Reply from AK Gas Appliance & Spares Ltd
Hi Nigel, i'm glad we got there in the end. I hope the lead sorted out the problem.
Thanks for leaving us a 4 star review even though we had a few issues with your order.
Dave
Excellent service
March 22, 2022
Reply from AK Gas Appliance & Spares Ltd
Thanks Jamie for taking the time to leave us a 5 star review!
Dave
Reply from AK Gas Appliance & Spares Ltd
Thanks Richard for taking the time to leave us a 5 star review!
Dave
Sold spares as in stock then refunded…
Sold spares as in stock then refunded and left me in the lurch. Thanks for nothing.
March 8, 2022
Reply from AK Gas Appliance & Spares Ltd
Please anyone reading this review who feel they have a part that is maybe difficult to source or you have tried other suppliers who don't have it in stock please contact us on 01138591119 because we are experiencing supply issues with our suppliers and manufacturers.
Note that over the past 3 months we have had similiar comments from other customers but prior to that for years we have had no comments regarding to stock issues.
Dear MPC, we have 120,000 parts on our website and do try and ensure all of them are available. We don't carry all the items in stock but if we don't have a part in stock we normally place an order with the manufacturer. Unfortunately over the past 12 - 18 months manufacturers are and have been out of stock on many parts due to the problems with supplies around the world and don't inform us until we place an order with them.
We apologise that some of our products are sometimes unavailable but we don't know from week to week what products the manufacturers are struggling with until we place an order with them. We try our very best to ensure our customers are informed asap if they have placed an order on our website and have paid for an item that is unavailable. We also carry out a refund within 1 - 2 days but do inform customers that the money may take 3-5 days to show in their account.
I appreciate your frustration but we do everything we can to ensure products on our website are available and we do refund customers as quickly as possible. I feel your comments and your review is a little unfair and paints an incorrect picture of what is actually occurring within our marketplace.
Dave
AK Gas
Got exactly what I needed
Got exactly what I needed, at a reasonable price in quick order.
March 7, 2022
Reply from AK Gas Appliance & Spares Ltd
Thanks for your lovely comments and also thanks for taking the time to leave a 5 star review.
Dave
Excellent customer service
The customer service and price of product were excellent. Unfortunately the product was damaged on arrival but the problem was dealt with efficiently and professionally.
March 3, 2022
Reply from AK Gas Appliance & Spares Ltd
Good Morning Peter, thanks for your 5 star review. Im sorry to hear that one of the parts you ordered was damaged when you received your order. That said im glad to hear that you thought we dealt with your issue proffesionally and our service still warranted a 5 star review.
Many Thanks
Dave
A family member had their gas cut off
A family member had their gas cut off, due to a part in the gas boiler being defective. I was given details of the company as having the very part. I thought I had purchased it on line and paid a small extra charge for next day delivery, only to be told the following day that it was not now in stock, and was in fact unobtainable. Keep your Web site up to date.
February 24, 2022
Reply from AK Gas Appliance & Spares Ltd
Just to make it clear "We at AK Gas had nothing to do with your family member having their gas cut off", your title tends to imply that we did!
Dear Norman, we have 120,000 parts on our website and do try and ensure all of them are available. We don't carry all the items in stock but if we don't have a part in stock we normally place an order with the manufacturer. Unfortunately over the past 12 - 18 months manufacturers are and have been out of stock on many parts due to the problems with supplies around the world and don't inform us until we place an order with them.
We apologise that some of our products are sometimes unavailable but we don't know from week to week what products the manufacturers are struggling with until we place an order with them. We try our very best to ensure our customers are informed asap if they have placed an order on our website and have paid for an item that is unavailable. We also carry out a refund within 1 - 2 days to ensure the cusomer gets their money back.
Norman I appreciate your frustration but we do everything we can to ensure products on our website are available and we do refund customers as quickly as possible. I feel your comments and your review is a little unfair and paints an incorrect picture of what is actually occurring within our marketplace.
If anyone is reading this reply and are unsure about a part you are looking to purchase then just give us a call on
0113 8591119 we are always more than willing to help.
Looking online it appears no one had your part available and after contacting Ideal the manufacturer they also don't have the part. It seems that the part you was trying to purchase was extremley rare!
Dave
Reply from AK Gas Appliance & Spares Ltd
Thanks Anthony for your 5 star rating and taking the time to leave us a review!
Dave
Excellent service!
February 16, 2022
Reply from AK Gas Appliance & Spares Ltd
Thanks George for taking the time to leave us a review!
Dave
Helpful with my phone enquiry and when…
Helpful with my phone enquiry and when ordered on line, speedy delivery. Thank you
February 5, 2022
Reply from AK Gas Appliance & Spares Ltd
Thanks Carol for taking the time to leave a review, I'm glad we could help you with your questions and help get your boiler back up and running!
Dave
Superb helpful service
Superb helpful service,
The only company I could find who stocked spares for my customer's rather old LPG boilers!
Will definitely use again
February 5, 2022
Reply from AK Gas Appliance & Spares Ltd
Thanks for your kind words and your 5 star review, we really appreciate it.
Dave
Online orders for products
They take orders for products they know they haven’t and cannot get, then accept payment only to then say they don’t have the goods and we will send you a refund in a weeks time. Not good customer service.
February 1, 2022
Reply from AK Gas Appliance & Spares Ltd
Dear Richard, we have 120,000 parts on our website and do try and ensure all of them are available. We don't carry all the items in stock but if we don't have a part in stock we normally place an order with the manufacturer. Unfortunately over the past 12 - 18 months manufacturers are and have been out of stock on many parts due to the problems with supplies around the world and don't inform us until we place an order with them.
We apologise that some of our products are sometimes unavailable but we don't know from week to week what products the manufacturers are struggling with until we place an order with them. We try our very best to ensure our customers are informed asap if they have placed an order on our website and have paid for an item that is unavailable. We also carry out a refund within 1 - 2 days but do inform customers that the money may take 3-5 days to show in their account.
Richard I appreciate your frustration but we do everything we can to ensure products on our website are available and we do refund customers as quickly as possible. I feel your comments and your review is a little unfair and paints an incorrect picture of what is actually occurring within our marketplace.
Dave
AK Gas
Highly recommended
Great prices, fast delivery and excellent quality, highly recommended.
January 25, 2022
Unprompted review
Reply from AK Gas Appliance & Spares Ltd
Thanks Mark for taking the time to leave us a review its so appreciated.
Dave
Won't hesitate for a millisecond to use again!!
Superb service! Cheryl was very helpful and patient in identifying the rights and their likely delivery times. Great communication with parts arriving exactly as promised. Won't hesitate for a millisecond to use again!!
January 21, 2022
Unprompted review
Reply from AK Gas Appliance & Spares Ltd
Thanks for your kind words Tim, I have passed your comments onto Cheryl.
Dave
EASY SITE FOR FINDING AND ORDERING…
EASY SITE FOR FINDING AND ORDERING PARTS . NEEDED PART FOR NEXT DAY SO PAYED THAT BIT EXTRA BUT UNFORTUNATELY PART WASNT DELIVERED UNTIL 8.45PM TO LATE FOR GOING TO SOMEONES DOOR TO WORK . HAD TO WORK THE SATURDAY INSTEAD SO MISSING MY GOLF THAT DAY
January 20, 2022
Reply from AK Gas Appliance & Spares Ltd
Thanks for your feedback Matthew, sorry to hear that the delivery was so late. I hope you managed to go golfing this weekend!
Dave
Great Service.
Easy to navigate web site, easy to order. Excellent feedback from AK regarding status of order and delivery. The boiler part I ordered was soundly packaged and no issues with it.
January 17, 2022
Reply from AK Gas Appliance & Spares Ltd
Thanks Chris for your feedback, we do try our best to ensure our customers receive the best service we can offer.
Dave
very simple.
Ordered boiler part via the app. waited 3 days, part was at my house. cant get simpler that that. Excellent service..
December 30, 2021
Reply from AK Gas Appliance & Spares Ltd
That's great news, im glad you were happy with the App and the service. Thanks for taking time to leave a review Dave.
Dave
AK Gas
Obsolete item
Don't know why I bother doing reviews, as soon as I voice my opinion the trader gets defensive. So won't bother reviewing anything in the future. Here have 5 stars and be happy .
December 27, 2021
Reply from AK Gas Appliance & Spares Ltd
Marc, We have over 120,000 parts on our website and sometimes the manufacturers will make something obsolete without notifying their suppliers.
I feel your 1 star review isn't fair because the service we provide goes far beyond the parts on the website. It would also be nice to know which part it is you are referring to and also why didn't you give us a call.
You have rated our company on a part not being available on our website when up until now all our reviews are based on the complete service we offer.
Dave
AK Gas
Reply from AK Gas Appliance & Spares Ltd
I'm glad to hear you would use us again, thanks for taking time to leave a 5 star review!
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