After the merger - surprise surprise - dramatic price increases. I thought mergers were meant to be more efficient and competitive. Not in this case. Bank box: 700 DKK before, now 1100 DKK -> 5... See more
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See what reviewers are saying
We are very happy with Vestjysk Bank since we switched 3 years ago. We have a great advisor, Birgitte, who provides personalized service. She is flexible when arranging meetings and answers our quest... See more
A great bank experience! Recommanded by some friends who really appreciated Vestjysbank and especially the branch of Hvide Sande, I contacted the team for a Housing loan. Besides very competitive... See more
Company replied
We always receive fantastic advice and assistance from Felix and Søren in Esbjerg! We relocated to Denmark and feel in great hands. We are so glad to be at Vestjysk bank and look forward to a long fut... See more
Company replied
Company details
Written by the company
I AL Sydbank hjælper vi hver dag mere end en million privatkunder og 100.000 erhvervskunder videre mod deres mål. Selvom vi er blandt de største banker i Danmark, går vi ikke på kompromis med nærheden til vores kunder. Vi er tæt på i hverdagen og engagerer os i de lokalsamfund, vi er en del af. For os hænger en stærk forretning og et tydeligt samfundsansvar uløseligt sammen. AL Sydbank er resultatet af fusionen mellem Sydbank, Arbejdernes Landsbank og Vestjysk Bank i december 2025.
Contact info
Peberlyk 4, 6200, Aabenraa, Denmark
- 70107879
- kundeservice@sydbank.dk
- al-sydbank.dk
3.9
Great
15K reviews
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This is total fake!!!
This is total fake!!!
Danskernes foretrukne bank 15 år i træk
Vi er Danmarks bedste bank målt på kundetilfredshed ifølge Voxmeter.
They lock my internet account when I am abroad for security reasons. When I contact them with my official work email, they tell me in a very rude manner that I need to visit the branch with my ID to reopen my internet account.
What a pathetic customer service!!!
May 23, 2024
Unprompted review
Reply from AL Sydbank
Hi Umair
I'm sorry to hear that. It sounds like a mistake.
Normally, our customer service is very friendly and helpful. I think they are right that you need to go to a branch with some ID, unfortunately.
Martin
Men god service jeg er glad for
May 16, 2024
Reply from AL Sydbank
Hej Ahmad
Mange tak for din anbefaling. Hvor er vi glade for, at du er tilfreds med os og vores service. Det vil vi gøre vores allerbedste for, at det fortsætter sådan.
Rigtig god dag :-)
Med venlig hilsen, Emma
God information og kundevenlig
April 19, 2024
Reply from AL Sydbank
Hej
Tusind tak for din anbefaling og de 5 stjerner. Hvor er vi glade for at læse, at i er så tilfreds med os og den service vi levere. Det vil vi gøre vores allerbedste for, at det fortsætter sådan i fremtiden.
Rigtig god dag til dig :-)
Med venlig hilsen, Emma
Tåbelige bank der kun mener at valuta…
Tåbelige bank der kun mener at valuta kun er 4 lande i verden. 🤦♂️ klikker man på valuta priser er der kun 4 lande. Euro, Pund sterling, Thailandske baht, USA dollar.
Denne bank er op ad bakke.
April 20, 2024
Unprompted review
Reply from AL Sydbank
Hej Jan. De valutaer, vi har i vores pengeautomater, er de 4 mest efterspurgte valutaer. Det er årsagen til, at vi har valgt at have disse. Vh. Pernille
Super god service
April 16, 2024
Reply from AL Sydbank
Hej Lars
Tusind tak for din anbefaling og de 5 stjerner. Hvor er det skønt at læse, at du er så tilfreds med os og vores service. Det er lige sådan det skal være.
Rigtig god dag til dig :-)
Med venlig hilsen, Emma
Reply from AL Sydbank
Hej Tina
Tusind tak for din anbefaling og de 5 stjerner. Hvor er det dejligt at læse, at du er så tilfreds med os og vores service. Det er lige sådan, som det skal være.
Rigtig god dag til dig :-)
Med venlig hilsen, Emma
Reply from AL Sydbank
Hej Kirsten
Tusind tak for din anmeldelse og de 5 stjerner. Jeg er utrolig glad for at læse, at du er så tilfreds med os samt oplever en god og personlig rådgivning. Det vil vi gøre vores bedste for at det fortsætter sådan i fremtiden.
Rigtig god dag til dig :-)
Med venlig hilsen, Emma
Super god og kompetent bank
March 14, 2024
Reply from AL Sydbank
Hej Mona
Tusind tak for din anbefaling og de 5 stjerner. Hvor er det dejligt at læse, at du er så tilfreds med os og mødet hos din rådgiver. Det vil vi gøre vores bedste for, at det fortsætter sådan i fremtiden.
Rigtig god dag til dig :-)
Med venlig hilsen, Emma
Fin service
March 14, 2024
Reply from AL Sydbank
Hej Anne Mette
Tusind tak for din anbefaling og de 5 stjerner. Hvor er det skønt at læse, at du er så tilfreds med os og vores service. Det er lige sådan, det skal være.
Rigtig god dag til dig :-)
Med venlig hilsen, Emma
At de taler så man forstår det
March 13, 2024
Reply from AL Sydbank
Hej Marianne
Tusind tak for din anbefaling og de 5 stjerner. Hvor er det dejligt at læse, at du er så tilfreds med os og mødet med din bankrådgiver. Det er lige sådan det skal være.
Rigtig god dag :-)
Med venlig hilsen, Emma
Stay away if you are international
Stay away if you are international! I reached out to get a meeting for a mortgage only to be turned down due to not being able to serve me in English.
Update: Thats the exact words I have received in mail "Vi kan desværre ikke holde et boligmøde på engelsk, kun på dansk. Vend tilbage hvis det stadigvæk er interessant for jer."
It's good to check your internal communication because it absolutely makes no sense to say that when it's not true.
March 11, 2024
Unprompted review
Reply from AL Sydbank
Hi Stephanie. We are sorry to hear about your experience. Everyone is welcome at Arbejdernes Landsbank, and we do serve our customers in English. We apologize that this has not been your experience. Best regards, Pernille
Super god service
March 7, 2024
Reply from AL Sydbank
Hej Allan
Tusind tak for din anmeldelse og de 5 stjerner. Hvor er vi glade for at læse, at du er så tilfreds med os og vores service. Det vil vi gøre vores allerbedste for, at det fortsætter sådan i fremtiden.
Rigtig god dag til dig :-)
Med venlig hilsen, Emma
A great bank experience!
A great bank experience!
Recommanded by some friends who really appreciated Vestjysbank and especially the branch of Hvide Sande, I contacted the team for a Housing loan.
Besides very competitive offer, I met a wonderful team with a real human contact (Hej Mette!!!). Always available, even late for meeting online.
App ergonomic and design is not first of the class but do the job ;)
Since, I recommanded to all my friends and they confirm, great deal and great service!
March 8, 2024
Reply from AL Sydbank
Hello Bertrand
Thank you very much for your praise and the 5 stars. How fantastic it is to read that you are, so satisfied with our branch in Hvide Sanne and the meeting with your bank advisor. We will do our very best to ensure that it continues like this in the future.
Have a great weekend :-)
Bedst regards, Emma
All the time having and receiving good…
All the time having and receiving good information and help from Anders Rahbæk Machon ( from Grindsted ) .
I recommend this bank and this person!
February 27, 2024
Reply from AL Sydbank
Hello Robert
Thank you very much for your recommendation and the 5 stars. How fantastic it is to hear that you are so satisfied with the meeting and your bank adviser. We will do our very best to ensure that it continues like this in the future.
Have a great day :-)
Best regards, Emma
Excellent service
Excellent service. For years working with same account manager which is very knowledgeable about both financial advise and our family context and preferences.
February 27, 2024
Reply from AL Sydbank
Hello Ricardo
Thank you so much for your review and the 5 stars. It's great to hear that you are so satisfied with us and your bank advisor. We will do our very best to ensure that it continues this way in the future.
Have a wonderful day :-)
Best regards, Emma
servicen er super god.
February 19, 2024
Reply from AL Sydbank
Hej
Tusinde tak for din anmeldelse og de 5 stjerner. Hvor er det dejligt at læse, at du er så tilfreds med os og vores service. Det vil vi gøre vores bedste for, at det fortsætter sådan i fremtiden.
Rigtig god dag til dig :-)
Med venlig hilsen, Emma
Reply from AL Sydbank
Hej Helle
Tusinde tak for din anbefaling og de 5 stjerner. Hvor er det skønt at læse, at du er så tilfreds med os og altid oplever en god personlig behandling. Det vil vi gøre vores bedste for at det fortsætter sådan.
Rigtig god dag til dig :-)
Med venlig hilsen, Emma
terrible bank.
terrible bank.
After changing our advisor, when purchasing a previous car, the advisor arbitrarily transferred funds from my account (protected from creditors), without even informing me about it.
A few days ago I was denied a car loan, explaining the refusal by saying that either my husband is obliged to change the bank, or they simply won’t approve it. And what’s more is that the documents were not even sent to the credit department.
I'd rather just pay it all off and move on.
I don't recommend it to anyone.
December 11, 2023
Unprompted review
Reply from AL Sydbank
Hi Jane. We are sorry that you had a bad experience with us, and we can only apologize if we have not lived up to your expectations. We cannot discuss the matter further here for the sake of your personal information. We will encourage you to have a conversation with your adviser about the specific case, so that you can find a reasonable solution together. Best regards, Pernille
Reply from AL Sydbank
Hej Bent
Tusinde tak for din anmeldelse og de 5 stjerner. Hvor er det godt at læse, at du er så tilfreds med os og vores service. Det vil vi gøre alt hvad vi kan for, at det fortsætter sådan i fremtiden.
Rigtig god dag til dig :-)
Med venlig hilsen, Emma
Our Advisor is very cooperative and…
Our Advisor is very cooperative and supportive. Always there for us and helps to find solutions:)
January 31, 2024
Unprompted review
Reply from AL Sydbank
Hello Manzura
Thank you so much for your review and the 5 stars. I'm delighted to hear that you are so satisfied with us and your meeting with your bank advisor. We will do our best to ensure that it continues that way.
Have a good day :-)
Bedst regards, Emma
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